Staffan Redelius Community Champion

A very good article, thank you for this! All the best! /Staffan

Hi @Venkat Jira Admin and welcome Are the projects/spaces Company managed or Team managed? If they are Company managed check the configuration of the permission schema for the project(s). To be able to see the content of the project the users need to have the permission "Browse projects" at least. You can go to Space…

Hi @Boopathi and welcome to the community. What result do you get if you add a paranthesis to the second clause? assignee = currentUser() AND (status != Closed) Best regards, /Staffan

Hi @Roni Gonzalez Why should repositories be deleted in your installation? This could only be done by the bitbucket users in your installation (with sufficient permissions) Best regards, /Staffan

Hi @Gade Chaitanya and welcome This can occur if your permissions for the space has beeen revoked or if the space itself has actually been deleted. Contact the project administrator and ask them what has been changed. Best regards, /Staffan

Hi @Janet Shuey If you copy the link (in view mode) and paste it anywhere on a Confluence page it is converted to a smartlink. You can choose to display the link as a URL, Inline, Card or embedd a card with a preview of the link. If you type /link you can paste the link and choose what should be displayed as the link text.…

It is a great start for teams using Jira. There is so much time to win by at least learning the basics and start on the right track.

Hi @Janet Shuey You can paste the link to the header on any page in Confluence or Jira. Just be aware that if you copy the header in "Edit mode" the link will open the page in "Edit mode". It is cleaner to copy the link in "view" mode not to confuse the user Best regards, /Staffan

Hi @Jessie A_ Camarillo and welcome to the community! As far as I understand custom bacgrounds is only available when recording in the Desktop or Chrome extension version of Loom. If you have the extension you can go to Effects ->Canvas and choose a background You can also add a background when editing and enhancing your…

Hi @John T Do you have any other Atlassian applications i.e. Atlassian guard or any third-party apps installed? Best regards, /Staffan

Hi @mciara and welcome to the Community forum. We are users like yourself on this forum and have no access to you applications. Have you checked the instructions on this page on how to reset your password with 2FA? Login issues related to two-step verification | Atlassian Support Let me know if this helps, Best regards,…

Hi @Jarl-Penguin Is it the One-time-password that is delayed? I have heard this from one of my customers occationally. Everytime I use it myself it takes 5-10 seconds to receive the email. Ï don't know if it is something temporary or if it the email triggers some spam detectors that delays the email. Sometimes it helps to…

Hi @Brogan Burnett and welcome, Are you using the chrome extension for Loom or are you using Loom within an Atlassian application like Confluence or Jira? Best regards, /Staffan

Hi @Rachid Abadli Just a quick reminder that you need to have the permission "Manage Sprints" in all spaces included in the sprint. Otherwise you will not be able to start the sprint if several spaces are included. You should aso have the permission "Schedule issues" in the included spaces to be able to move items up and…

Hi @[deleted] You should be able to switch between your organizations by clicking on the menu to the left (the four dots). Best regards, /Staffan

Hi @Raul Cesar de Leon Are you going to change the SSO from Google to Microsoft (EntraID)? Check out these links that covers the integration between EntraID and Atlasian guard Entra ID create additional apps for SAML based login for use in the Microsoft My Apps portal | Atlassian Cloud | Atlassian Support Best regards,…

Hi @rbabu88 and welcome to the community! You can find a description of the exam topics here: ACP-620 Exam topics There are also excellent Youtube channels that goes through what you need to know. Here is one of them: TheJiraLife I don't think you will have any problems passing the exam if you have worked with Jira for +8…

Hi @Adesh Kokate and welcome to the community! The link that @Rik de Valk _Brainboss_ provided will help you a long way in setting up a cloud environment and move the actual spaces in Confluence and Jira to Cloud. Some things you should pay extra attention to: * Clean up before you move, remove unused workflows, custom…

Hi @Santhosh Gosula I think this depends on the what app you are using and it will differ from supplier to supplier. I would recommend you to contact the app developer directly to get the most relevant answer. Best regards, /Staffan

Hi @Brian Dunk What do you mean with Tab wizard? Are you using a plugin or is it some of the native Confluence macros you are using? Could you provide a screenshot of the macro you are using? /Staffan

I have worked with the Atlassian platform for over 10 years but I found out about ACE about a year ago. I don't know how I have missed this for all this time. I have met a lot of new friends here in Stockholm via the community. We are still quite a small group but i think we will grow bigger during next year. One really…

Hi @Noria Almeaili As @Jack Brickey describes this is handled by group memberships for Company managed projects and by Access list in Team managed projects. Depending on how your site is configured this can be easy to more advanced. I will describe how to set this up for Company managed projects. * Start by checking your…

Hi @Leon Guo Do you want to show the requirements for the password complexity to the customer somewhere in the portal so that the customer can see it? Best regards, /Staffan 

Hi @Lim, Emmi and welcome Does your former employee have any interest in the information in your Trello board? In that case you should contact them and have them take over the board and change the billing information. If the board does not contain any valid information and you can't access the board to remove your billing…

Hi @Mohsin Khan There is a way to do this with automation Create a automation that looks like this: This requires you to have a backloop from "Done" to "In progress" in the workflow. You might also want to send a message to he user who trigged the rule otherwise they might get confused why the Epic popped back to In…

Hi @David Gerrard Do you want to create a type of template or static text in the description field and that should be different based on the issuetype? You can use an automation to add a description template but as you have experienced it can only update the description after the ticket has been created (since it is…

Hi @nikita.soloman Did you experience some kind of network error where the editor lost the connection with the Confluence cloud. And did you get a option to save your work locally during this outage which you declined? The page history is only updated when the page is published. I have never heard that Rovo could delete…

Hi, @wr This seems to be a known bug according to the answer in this thread: Why do images show “Preview unavailable” when expo... The workaround is to export to word and from there export to PDF I hope this helps! Best regards, /Staffan

Hi @Software Wata I think you still can raise a ticket with billing and Atlassian might regard this as a billing question and not a technical issue. Since you are on a free plan it is related to the subscription of their tools. I am sorry but I don't have any channels to escalate this to Atlassian. I am just a customer.…

Hi Hermann.B@eppendorf.de You can do this by creating different screens for different actions (create/edit/view). Remove the field from the create and Edit screen and create a separate screen that you use in transitions where the field can be set. Let me know if you need more assistance in resolving this Best regards,…