Andrew Expert

Hi, I know I'm captain obvious but You need 'contact Atlassian Support'. You haven't access to logs file in cloud that mean we cannot analyze error. https://support.atlassian.com/contact/#/ B.R.

Ok, looks like SMTP server accept your email. Are you receive any others email? Check rules in your email client, maybe it decline email from jira server. Try off desktop client and use web client. If Your company used own mail server I recommend send request to support mail team. B.R.

Hi Fred, Could You please check Your old issues 'update' field? I suppose someone use bulk change and modify all your issues. And now You see all of them. B.R.

Hi, Looks like You try make 'datacenter' from 'server' https://www.atlassian.com/blog/jira-software/server-vs-data-center-whats-right Maybe simplest use datacenter? But interesting question. As experiment (only on test env) make two instances and connect both to one DB and share one file storage. B.R. 

Maybe SMTP server refused your email. Ask admin send test mail through jira>administration>system>Outgoing Mail>send test email (set check box - write smtp log). If SMTP server refused your email administrator can catch it in log field. B.R. 

Hi, Are You can receive mail from other project of jira server? I mean maybe Your email (provider, client) block all incoming emails from jira server? Ask your system administrator to send test email in your box. B.R.

Hi, I right understand You lost 6 issues in project? Maybe issues was moved to other project? What happen if You navigate direct to <your JIRA>/browse/MA-6 ? B.R.

Hi Maybe that user haven't access to project. Could You please check that you can assignee that user to some issue in project? B.R.

Hi, When did You download the installer? I remember one bug in atlassian site give wrong version installer instead last. B.R.

I'm right. I have add field 'blocked' and have set user (AndrewDvizhok) who haven't permission to browse issue and add listener which has sent email to 'blocked' user. B.R.

Hi @Error 404 , Maybe I misunderstand but why are You using listener to send email on updates/comments? It functionality exist in 'notification scheme'. I recommend use scriptrunner if need process difficult logic. About "Do not notify me" I suppose it is normal for scriptrunner, because it send email directly, without…

Hi @Gil Maybe better use subscription filter https://confluence.atlassian.com/jira064/receiving-search-results-via-email-720416706.html?_ga=2.265119887.1200879533.1569824481-1550874464.1561971593 ? B.R.

Hi @Tat'yana , Other notifications work? Could You please check send email work in jira? https://confluence.atlassian.com/jirakb/how-to-send-a-test-email-in-jira-317197303.html B.R.

Hi @Nino , Could You please provide version SQL? https://confluence.atlassian.com/conf615/supported-platforms-967338803.html Also I recommend check driver https://confluence.atlassian.com/conf615/database-jdbc-drivers-967338417.html B.R.

Ah, You would like save current status in old issues, but want just change workflow for new issues? Unfortunately it is not possible in box (maybe some plugins). How workaround I can offer use label for that. Use 'bulk change' to set label in issues. E.g. filter all 'bug' and add label 'bug'. P.S. maybe You would like…

Unfortunately I don't know wht mean 'CEID' ( In issue filter You can set columns, use drag and drop to sort it. Instead 'project' I recommend use 'issuekey' (it also have project key). If You need export it to excel use CSV file for that (on excel side use import csv data). If You need more functionality then try search in…

Hi @אבי אליהו , Maybe I misunderstand question, but You would like use cookie 'remember me' functionality in curl? How I know curl can use cookie, but it is separate application. Each application have it's own cookie storage, e.g. firefox can't get access to cookie in chrome. That mean You need first log-in to conf use…

Hi @Vrushali Hasbe , A similar question https://community.atlassian.com/t5/Jira-Core-questions/How-do-I-automatically-set-the-Due-Date-of-an-issue-via-a/qaq-p/441125 I suppose resolution depend which plugin You are using. B.R.

Hi @Maureen Jwenge , Could You please provide more details what difficult in change? E.g. I want change from WF A to B Jira just ask mapping: E.g. in my screen story in old 'done' will change to story in 'close' statuses (if that issue exist in status 'done'). B.R.

Hi @Balamurugan.Balahaisnin , Could You please clarify what You mean 'projects description and weekly updates'? If You need get all updated issues in last week in specific You can use search panel. E.g. p"roject = DEMO and updated > startOfWeek(-1)" show updated issues from previous week to now. B.R.

For education and improve skill I recommend use test instance. Feel free download 'try it free' jira server and install to PC (if enough resource). More details about workflow You can find in atlassian documentation https://www.atlassian.com/software/jira/guides/getting-started/best-practices#jira-workflow-best-practices…

Hi Maybe I misunderstand. Could You please clarify? the Backlog mistakenly got updated in "Moved to Client Jira". You mean in issues changed field status to new? E.g. field status=backlog then issue transited to status='moved..'. Or You mean a workflow was changed status backlog to new 'moved..'? For second ask Your…

Hi @Nidhi Sachin Jindal , Could You please check Your workflow? I suppose in workflow just no exist transition to back 'backlog' status. B.R.

Hi @Ngozi Kwushue , If You talk about server try ask support team. Reason might be different: - database down - added new firewall rule - changed configuration file (or in JIRA or in DB) B.R.

Hi @Adnan , Useful links https://confluence.atlassian.com/adminjiraserver073/jira-applications-installation-requirements-861253014.html https://confluence.atlassian.com/enterprise/scaling-jira-7-3-867337072.html I recommend monitor to the current resource utilization and make decision basic on that information.…

Hi @navya k , Could You please try with different weight="1000" E.g. 0, 10, 100... I have case when item showing only with specific weight. B.R.

This problem only in Your chrome or other users also have problem? If other users also have problem ask administrator check conf, maybe they inject some javascript. B.R.

Hi @Aishwarya Singh , Could You please check that chrome is last version? Maybe something bad addon? Try make the same in incognito mode. B.R.

Hi nitasu.jena@promantia.com , Maybe I misunderstand question but how I know conf have unique page title per space. https://community.atlassian.com/t5/Confluence-questions/Not-able-to-create-a-page-with-the-same-title-as-another-page/qaq-p/332910 That mean conf can't copy page with the same title. B.R.

Hi @Sushma , Could You please check that document with that id exist? And try use other expand parameters: expand=space,body.view,version,container https://docs.atlassian.com/atlassian-confluence/REST/6.6.0/#content-getContentById B.R.