Sayed Bares [ServiceRocket] Community Champion

Commuting Style * Semi WFH Commute Time 30-60 minutes Commute Productivity Reading books

Hello everyone, My name is Sayed Bares, I am working as a senior engineer in ServiceRocket which is a platinum marketplace partner. I'd like to understand the best agile practices and know success stories of agile methodology, after all, I love how agile evolved the project management industry and seeing real-life examples…

I barely remember mine, but I do remember it was a birthday gift from my dad

Hello everyone, This is Sayed, I have been using Jira since 2017, and I had to complete some tasks related to my job interview; the interview went great (I got the job ;) ), and I loved how easy it was to learn and use Jira. I was recently appointed as a community leader here, I have been enjoying helping others especially…

I had a call with my colleagues to do a knowledge transfer session, during the call one of my colleagues said: "I am so sorry I still don't understand how it works", I said: "it is totally normal, thank you for being transparent and don't worry I have got your back". After that I explained the whole process again (with…

Thanks for sharing this. It might take some time for me to get used to saying thank you instead of sorry, but I tried it a couple of times, and it felt good. Stay awesome!

My favourite is pressing . and then search for any administrative options anywhere in Jira instead of navigating there manually, it saves me lots of time

Hi Lisa, You'd need a third-party app to achieve this: - https://marketplace.atlassian.com/search?query=onedrive Hope it helps.

Hi Andreas, You will need a third party app to achieve this, an app which can interact with fields. I know two apps which can do that PowerScripts and ScriptRunner. For Power Scripts, you need to use a Live Field and specifically lfAllowSelectOptions. As for Script Runner, you can achieve this by behaviours, you can reefer…

Hi Saravana, If you are using Gliffy version 9.3.2 or later then the answer is yes, according to this documentation: - https://help.gliffy.com/confluence/Content/GliffyConfluence/Migrating-server-cloud-Confluence.htm However, I would suggest reaching out to Gliffy support to double confirm: - https://www.gliffy.com/support

Hi Haruna, If by changing appearance you mean the subtask avatar/icon/logo then yes you can do it by: * Select > Issues. * Click Issue types. * Find the Sub-task issue type and click Edit. * Edit the avatar by clicking on select image (under Issue Type Avatar), and click Update. Hope it helps!

Hi Muhammad, For rearranging comments you can refer to the following documentation: - https://support.atlassian.com/jira-cloud-administration/docs/change-the-default-order-for-comments/ As for hiding comments please have a look…

Hi Nadezhda, You can use any of the following methods to download your attachments in bulk: * Download all attachment using the backup option. * Use REST API to retrieve attachment URLs and download them. * Use the third-party app: Bulk Attachment Download Hope it helps :) 

Welcome to the community Ganesh! Can you show us an example of what the Application Group EmailID field value looks like? and what you have done so far which doesn't work? 

Hi Zahara, If Condition of Acceptance issue is the linked issue of the Story then you need to edit your Jira macro and click on Display Options and select Linked issues which will show all of your linked issues. However, if the Story is Parent issue for Condition of Acceptance then add Parent field and you should be able…

Hi Zahara, You can create a Demo Project populated with data by going to your board settings and then selecting "Create a new board". It will then give you an option to "Create a Scrum board with sample data" and "Create a Kanban board with sample data": I hope it helps. Best, Sayed

Welcome to the community Liz! It is a known limitation of the new issue view in Jira cloud. Please check https://jira.atlassian.com/browse/JRACLOUD-71304 

Hi Bea, please check https://community.atlassian.com/t5/Confluence-questions/Pages-links-after-moving-to-another-space/qaq-p/1950054 it should answer your question

Hi Bea, Are you using Confluence/Jira Cloud or Server/DC? 

@jira_admin_cu You are most welcome :) Isn't that the expected behaviour? you wanted to set the main task with the furthest subtask "Estimated completion date"?

Hi Matthias, Welcome to the community! To find the view restriction, you might want to consider https://developer.atlassian.com/cloud/confluence/rest/v1/api-group-content-restrictions/#api-wiki-rest-api-content-id-restriction-get and for adding restriction you might want to…

Hi Goodman, Welcome to the community! No, you don't have to; by granting anonymous users comment permission, you will be good to go.

You are most welcome @[deleted] and yes there is a REST API for that https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-servicedeskid-customer-get

Hi Nathan, please check this article https://support.atlassian.com/user-management/docs/manage-jira-service-management-customer-accounts/ you should be able to see ID of all of your customers by exporting them from USER MANAGEMENT > Jira Service Management > Export customers

@jira_admin_cu create transition of subtasks or main task? do you get any error when testing the code? can you share a screenshot from your setup?

@Ismael Jimoh thanks for the screenshot. The reason for that is that you have other values besides Adam, which is Erin. If you want to pass the validator as long as you have Adam as a value, then use this code instead: !!issue.customfield_10085 && issue.customfield_10085.some(it=>it.value=="Adam") 

Hi Saravana, Do we need to pay extra pricing when migrating the applications from the server to the cloud? Yes, the app in Cloud is a different product than Server/DC. So you will have to pay for Cloud separately. However, Atlassian does offer Dual licensing which will allow you to get 100% discount when migrating to…

@Ismael Jimoh False means the validator didn't pass, so it means your customfield didn't have the "a" as a value. Best, Sayed

Hi Paul, You can use the epic filter for the story to access the epic name, something like this should work: {{ issue| epic("customfield_10011")|field("fields.customfield_10011")}} (i) Replace customfield_10011 with the Epic Name customfield ID <if it is not customfield_10011> or you can use epic links to get it: {{…