Patricia Francezi_iDev_ Community Champion

Hi @Bruno Altenhofen Im using some of this solution to get the information from answer and using automation to populate the values in Assets objects . The main issue currently for me is about this Tip: The "i1" is the number of the form attached to the ticket. So if you have 3 forms attached and want to access the second,…

Ola @Alessandra Cristina da Silva Moraes Realmente sem o licenciamento de JSM os ex-agentes não podem movimentar no board. A premissa de mudar o estado no JSM é para agentes licenciados. Por este motivo, não é possivel, inclusive responder ao usuário. Não há configuração que você possa fazer diretamente, somente por…

Sorry for bothering here, but, im not able to find the Add New Data source im my screen, is this kind of a bug?

Hello, Try to get more info using this kb https://support.atlassian.com/jira-service-management-cloud/docs/view-customer-notification-logs-for-your-service-project/ Check what was the reason if any. Some email providers reject "cloud emails" unless you configure to have a secure and verified connection. There also…

Learned that. Thanks! 

As an ACE I can envision that we will have different paths of expertise on the way. I would love to provide suggestions and feedbacks. and I m very curious about the final goals of the program, and how it will help the current community in the learning journey. I get the certification, not only for the title, but for the…

Oi Cleiton, Eu entendo que você esteja na tela de campos customizados. Esta informação de bloqueado, apenas diz que o campo não pode sofrer alterações por ser um campo de sistema. Para adicionar o campo ao seu projeto, precisa seguir os passos deste documento…

In this case I suggest you to run some tests with your emails, personal emails, etc. Some email providers block the messages sent with @atlassian.net - that might be the case of your client, if the other tests works fine. Another procedure you can do, if this is not working for some clients, is to setup a customer email…

Hi @Bevan Jansen welcome to the community If this is the only user that has this behavior, and others are receiving emails, including your own tests, this customer may have disable notifications in their profile. Please check this KB to guide…

Hi @Keshav You may use branching to access the subtasks to the related tasks, and perform the actions / conditions you need on them. Check if this doc helps you https://support.atlassian.com/cloud-automation/docs/branch-automation-rules-to-perform-actions-on-related-issues/#Branching-on-related-issues

Hi @[deleted] I assume you are using Jira Service Management to create your requests based on the customer email sent. That being said, Jira Service Manager will work only with its built in Mail Handler, wich you configure in the project itself. This is the kb to…

Hi @lucky nath Yes, there are APIs. Im working with one of them right now :) Why its so fresh here. For the alerts https://docs.opsgenie.com/docs/alert-api#list-alerts The incident from Opsgenie perspective https://docs.opsgenie.com/docs/incident-api But if you are looking to get Jira Service Management tickets - there…

Hi @Brogen Wheeler The defaul jira integration with slack will follow the create screen of the issue screen scheme. To customize it, the solution would be using Assist (halp) connected to your slack workspace. For information https://www.atlassian.com/software/halp This features permits you select a customer request type…

Hi @Antonio Carvetta This is happening because you must have a swinlane that shows the rest of the issues that are not tied to the swinlanes. So you need to create an empty swimlane, it will reflect the "Everything else" needed.

Hi @Refinement Services Support welcome to the community. What is the type field of Menu Item? The correct syntaxe would be {{issue.Menu Item.value}} But the value, depends on the custom field type and project type. You can use this doc to learn how to find a smart value in your…

Hi @sergeyt welcome to the community You are not able to select or customize permissions and roles in free plans. Project permissions, roles, and issue-level security aren't configurable when you're on the Free plan. To take advantage of Jira's powerful project permission management features, upgrade your plan. Thats why…

Hi @L, Priyanka It depends on how you are using Opsgenie. If its integrated with Jira Service Management, yes, Stakeholders need to be Jira Service Management licensed. If you are using Opsgenie license as product, it will fit in this category…

Hi @Sudarshan Meruva To filter alerts about your team, the alerts should be added to your team before closed. Check if your integration is associated to your team as owner / responders. You can also have policies to change these fields after creation, depending on conditions you put in place, so this policy would add your…

Hi @Jordan Lee Yes, you do need to use the same alias for create and close alerts. If there is no close alert actions, Opsgenie will listen the integration, but not taking action. Let me know if worked

The verification would be in the email box / provider , not in jira. 

Hi @Akeel Taj I Saw this happening when there is a redirect from the custom email to the jira provided address. Some project starts using this redirect then change to a direct connection to the custom address. I suggest you to investigate the custom email configuration regarding this redirect. Let me know if you find…

Hi @Hadar Dinte Your case is included in the bug mentioned, for text read only field. The workaround is put some text like "none" in the aumation instead of trying to clear it. 

Hi @Hadar Dinte So there are things here to keep in mind - If you are trying to clear a text ready only field there is a bug related https://jira.atlassian.com/browse/JRACLOUD-77845 The same thing happens with automation, as you can see in comments, so in this case, I suggest you to vote and watch this issue. The…

Not yet. More questions: Please share the audit log for any attempt please? Also the history tab of the issue. What are the field types that dont take the clear value from automation? (List, text, etc) Is there a context configured for them? (meaning specific values per project or issue type?) Is there a default value set…

Hi @Jamie Farmer welcome to the community You can add an rule in the same escalation rule, to alert again if the alert is not closed after some time But there is no way to notify the owner of the alert in the options. In this case, I suggest you to notify the team leader if not closed, or the team - if the main problem is…

Hi @kiranmai c Currently the only way to access cloud database is via Jira Enterprise - meaning you would need to upgrade your plans to it. But there are a minimum number of users, so, not sure if this would help you. You could try to retrive data using public API…

Well, did you entered the smartvalue {{clear}}? Please send a new screenshot with this. Some times is not clear how to add it so - you need to change (...) to set value - type {{clear}} in the box - it shows bellow "smartvalue {{clear}}" and you need to click on it. Waiting on

Hi @Hadar Dinte I have this issue sometimes, and in order to get this solved I use the smart value {{clear}} in the set value field. Can you try this? Also, if the field has a default value configured or its mandatory could be a reason why. Check and let me know. 

Hi @Janane Kanakaraj Depending on how your service project is set up the access can be provided to the end user. Usually to do so, we need the end user in an JSM Organization, and the customer permission set up to share the tickets accross organizations. You also need to check the instance configuration, to modify the…

Hi @kiranmai c Jira Premium has the sandbox feature, with some limitation but, most of the data can be sync Here the doc related https://support.atlassian.com/organization-administration/docs/manage-product-sandboxes/