Patricia Francezi_iDev_ Community Champion

Hi @Arno Jansen Have the member of the group checking his profile to verify if there is any option http://yourinstance.atlassian.net/secure/ViewPersonalSettings.jspa More info here https://support.atlassian.com/jira-software-cloud/docs/manage-your-jira-personal-settings/ If you need more help, just mention me, I will check…

Hi @Drew Angell When you create a ticket on behalf of the customer, and your notification scheme is set to Notify ticket creation, your customer will receive an email about this new issue created, and following notifications related to comments etc. The only way customer will not receive it, is if they have turned off…

Hi @Akhila K Saju Welcome to the community! In order to add people in your project, you need to be a Project Administrator or Jira Admin in your instance. You can add an agent to your project using this Or Going to "Project Settings" in the bottom of this menu, And depending on your version of Jira Server you may find…

Desculpe a demora, vou ver se consigo colocar um aviso de que voce respondeu... Nao estava atenta. Agora no projeto classico o que voce chegou a fazer com relacao a issue security e / ou permissionamento? -- não é incomodo, já estive no seu lugar sem ninguem pra ajudar.... 

Fabio, Eis motivo de não encontrar as informações como no documento indicado. Os projetos de nova geração têm limitações, e para Service Desk é bem recente, então não tem todas as features dos projetos Classicos, inclusive a questão da segurança que o outro tipo de projeto possui. Para atingir seu objetivo, infelizmente,…

You need to be sure the Issue Security Fiel is present in your screen, at least in Create and Edit Screen. You can use Resolution 1 and 3 from this doc: https://confluence.atlassian.com/jirakb/how-to-set-the-security-level-of-an-issue-based-on-group-membership-726565612.html The second one is for Script Runner, but no…

Me confirma uma coisa antes da gente prosseguir com muitas outras configurações e ou links relacionados. Quando vocè acessa o seu projeto Service Desk aparecem informações de "Next Gen" no topo e na parte inferior do lado esquerdo da tela? Como na imagem abaixo?

Hi, If the difference for your two groups is the issue type, i recommend using automation to set the issue security after "Create" step, or in post function of Create transition. Is the workflow the same for the issuetypes?

Tem uma pergunta semelhante aqui https://community.atlassian.com/t5/Jira-questions/Permissions-to-view-only-yours-issues-as-reporter/qaq-p/274258

Oi Fabio, Se você precisa que o usuário apenas veja os seus proprios tickets, tem duas formas: Através de Issue security e/ou permissions schemes. O padrão seria que os usuários pudessem compartilhar chamados na sua propria organização. 

Hi @Harry Bob I would suggest to use the integration with Google Sheet or Excel to do so https://community.atlassian.com/t5/Jira-articles/Try-the-new-Jira-Cloud-add-on-for-Google-Sheets/ba-p/1016436 This post informs how to start your report. Its very flexible in my point of view, because you can show most of the…

Waiting for your feedback, if possible. :)

Hi @Kaur Kallas I just answered this question in the community Check if this helps you https://community.atlassian.com/t5/Jira-Service-Desk-questions/Alternative-to-disable-SD-Bulk-filter/qaq-p/1357513

Hello @Yuri Maciel May be this thread helps you https://community.atlassian.com/t5/Jira-Service-Desk-questions/No-Templates-Found-for-Jira-Service-Desk-Classic/qaq-p/1238160

I will add one more info to this topic in case someone need more actions beyond the new way to add permitted domains go to https://yourinstance.atlassian.net/secure/admin/IncomingMailServers.jspa There is Advanced Configuration for Whitelist and limit of bulk Thanks for accepting the answer! ;)

Now I saw you edited, and youre using Script Runner. ;)

have you check this one? https://docs.atlassian.com/jira-servicedesk/4.8.1/ com.atlassian.servicedesk.api.queue has "create". part of the building is JQL - that you might get from another project. 

@ahmed.i hello Its seems your projects are using automation to update the tickets, but not sure. If you're project administrator, please check the project settings / automation from your "old" projects. Check the automation rules that you have in place. If its not there, can you please share where did you look for…

Hi @Rob Burgess I will provide my opinion, based on the processes in other tools, and how we are cultured to implement the problem management. Jira Service Desk, doesnt have the incidente categorization that we use, and also the problem solved, and how. To minimize the creation of custom fields, I would recommend using the…

@Felipe Carasso hello, I didnt find any "create" queue from https://developer.atlassian.com/cloud/jira/service-desk/rest/#about But, the main concept of queues in Jira Service Desk, its based on filters (JQL), created by project. Its a filter, listed in the project so the agent is able to find their work easly. You can get…

Hi @Florian Maurice At this point the rich text from customer portal view is not in place. There is an suggestion for this feature, gatthering interest: https://jira.atlassian.com/browse/JSDCLOUD-4970 If this is very important for you, you might search for add-on options for customer portal. 

Hi @Miguel Seabra Melo From Cloud Instance, you may try this: https://support.atlassian.com/jira-service-desk-cloud/docs/how-are-domains-added-to-the-permitted-list/?_ga=2.41931618.1590993100.1587467525-1804366156.1576771644 Its the solution used for "Spam", I guess it would help. If not, let me know. If possible, provide…

Hi @sandeep.n Have you tried installing with this article: https://community.atlassian.com/t5/Jira-articles/The-add-in-you-ve-been-waiting-for-Jira-Cloud-for-Excel/ba-p/1210420

Hi Daniel, Wordering if you are going to Determine Organizations for customers, (you need to add the customer and associate them to the organization via service desk project / people). If so you can use some automation from project itself. But I assume that you dont want to do this. I already searched for it, and just…

You can use the Notification Helper to identify the issue https://your-siteid.atlassian.net/secure/admin/NotificationHelperAdmin.jspa

You can use the notification helper to identify why your customer does not receive emails https://your-siteid.atlassian.net/secure/admin/NotificationHelperAdmin.jspa

Hi Ivan, I have simulated here. You need to be system administrator to be able to configure emails. If you are only project admin, so that is why you are unable to click on the buttos. 

Button doesn't work, or you getting errors? Can you share the error when trying? 

Did you try to check the kb i sent? 

Customer may opt out for being notified Check this https://confluence.atlassian.com/servicedeskserver/managing-service-desk-notifications-939926348.html#Managingservicedesknotifications-optinoptout Have you simulate with another account? - usually i have an @gmail.com account to test my projects