Patricia Francezi_iDev_ Community Champion

Nowadays Service Desk project classics are not grouping Category Types... There is an early feature, that introduces Issue types categories, but not available for in production. More info Here ANNOUNCING: Early access ITSM features in Jira Service Desk that being said, the only way to achieve your queue is grouping your…

You can use boards to see them separetely filtering the epics you want to see, but not showing each as columns. Kanban boards use columns as an underlying workflow and its statuses. Unless you have different status for each type of epic (which I dont recommend), you are not able to seem them in columns separetly. 

This happens when the status select is not part of the specif Project Workflow youre filtering. You need to check which "In Progress" Status is configured in your project. If your not Jira Admin or Project Admin, I suggest to talk to them. Although they have the same name "In progress" they are different, otherwise they…

Hello all I run this article yesterday, and there was an improvement in the process, but its not reflected in the article. I have provided feedback on the article itself, but follow here, may be it would help another Admin Yesterday I used this article for migration from a Next-gen project to a classic. The Epics: the…

@Kat Warner Can the Individual Certified different from Atlassian Technical Sales Professional Accredations? Can be the same person (Individual Certified) Accredited in all other programa accreditation? (this is not informed in Join the program page, nor the brochure. My question is focused in silver layer program

@Petter Gonçalves - i have read the migrate b projects article, but could not figure how will be managed the subtasks created in next-gen, then moved to classic. Will they loose info as the epics?

Hi @Brian Keough - is Jira Cloud already prepared for the changes? - in your article you just mention the Server Instances...

It would be great have customer portal in mobile (if its not there yet), with the feature of connect to some asset management and open tickets based on QRCode of the asset. Customer would be able to open the support ticket with full information about him or himself + the asset they want get help on it. 

Deixa eu confirmar meu entendimento - Voces abrem chamado via zendesk que já está integrado ao Jira Software - Estão pensando em mudar tudo para Jira (Jira Service Desk + Jira Software) Se meu entendimento estiver correto: 1) Nao detenho conhecimento sobre as integracoes zendesk e jira software pra indicar um caminho…

Olá Eu faria isso através de automação ou post function. Quer dar mais detalhes da sua necessidade?

@Bridget i think the question from halfday is about the number of licenses of Jira Service Desk, as far as we know we could have only 3 agents, and the rest of the products 10 licences for free.

https://community.atlassian.com/t5/Off-topic-discussions/What-is-your-1-tip-for-working-remotely/td-p/1324530#M8188 My comment here ^

My kids embrace remote very easy... They know when i need to meet, interview and so on. But my cat..... She will meowing until I open the office door, and let her in, and usually i cant work... she bites me when i try to use the keyboard....... (But I love it LOL) 

@Angélica Luz I tried to reach the URL you mentioned, but seems to be moved. Can you please update?

Validate and show my knowledge. 

HI @Kat Warner I have searched but not found the answer by myself. To become an Authorised Atlassian Instructor it would be via partner program, or there is any other way? 

Hello All, 19th november I was reading this discussion because i had the same request from my customer. At that date, it was not possible. Today, when creating a ticket i got this options. They are the Request Types that are visible in the portal, and off course already associated to an Issue type. Seems they solve our…

Hi Mohamed. There is no excel app yet, but Atlassian is working on it. 

thanks!! :) 

Congrats @Cody Stevens I will attemp the second time in JSD (failed the first one :( ) can you share tips and your course of study in ACP-400. I maybe didnt get the right track on this. Need help, please! 

I think you need a condition in the transition, and a specific screen for this transition (and only in this screen) show the assign field for your agents. 

Its possible to do via Automation - with custom rules. The creation and the updates of linked issues, that might also closes the JSD ticket for example. 

Hi, I had some issues with attach too, found out this post in community. Check if applies for you because there is an issue to solve the bug, but not so many votes. Users cant download the attachments via email for instance…

Hi @Jens can you help me? I have the same problem, found my request type ID, but i have tried comparing with string and Option ID, and still does not work as intended. the difference from your cenario is that Im comparing != Request by Email any clue?

I tried... 

Hola Creo que estás usando Jira Cloud. Uso este complemento oficial https://confluence.atlassian.com/jiracorecloud/jira-cloud-for-sheets-966051590.html Soporta casi todos los campos y no tiene límite de registro de 1000

Hi. Im not sure if its already addressed somewhere, but Service Desk Managers, need the SLA results (the calculated information its shown in Jira Filters), but its not possible to share in another way. Time elapsed for example: filters shows 1h26 - we are able to see the number, but not download it and work it in another…