Patricia Francezi_iDev_ Community Champion

Hi @Jakob Agelin Those are Add on auto created fields. Currently its not possible to remove / reorder then, as the add-ons work accross the instance, not project related. Not sure if there is any suggestion to have add-on per project /or reorganize them in issue layout.

Olá @Yusef Sad Entendo que você necessita que seja visualizado externamente informacoes dos boards (scrum ou kanban) ou dashboards. Se entendi corretamente, há um meio de tornar publicos os projetos e os dashboards (relatorios) que geralmente nao sao representados em %, pois os projetos sao dinâmicos em modelos ágeis. Mas…

I wish we have more docs about smart values :(

I had the same problem. It was the permissions, but found another "tip" Try typing the user, Found this here https://community.atlassian.com/t5/Jira-Service-Desk-questions/Our-automation-user-has-left-I-can-t-select-another-user-for/qaq-p/1425298

Hi @David Choi The automation is stopping in the first step just because you change only one time the custome field. Can you share a snapshot from your rule?

Hi @Neil Jones What I would do is to perform a condition in the rule (a branch). If assignee is empty send X message If assignee is not empty send y message. Its normal not showing anything, as you are resquesting a value, and in Unassigned issue the information is not really present. I hope this helps

Hi @Sanny Dominguez You can gather approvers information using a transition screen, in the "Send to approval" transition for example. This screen would request the information before permiting, and you can also use as mandatory information to proceed. Detailed info…

Hi @Paul Brown You need to check if your permission scheme has the Role atlassian-addons-project-access This will enable the automation user to be on the project. More info here https://confluence.atlassian.com/servicedeskcloud/blog/2017/02/add-on-permissions-update

@Vivek Vijay Sinha Jira doesnt have this look or layout out of the box. There may be add-ons that might do something like this but i dont know one to inform you. In jira we create subtasks inside the Story or Task, then we can configure the board to show lanes where, the story is the border and subtasks are shown above it.…

@l.kubon In your scenario, do not show the transition, you must use a condition. The condition will prevent the transition / status to be used This will depend on how you apply the condition, and I do recommend you to read https://confluence.atlassian.com/adminjiracloud/advanced-workflow-configuration-776636620.html

@Margaret Winward The request types (change, it help, and so on) related to JSD are created when you use an ITSM Template to create a new project. I assume that you already have JIra Service Desk installed in your instance, so Make sure you are creating a Jira Service Desk project using ITSM template in classic projects.…

Hi @massigiulioni Release Reports are not available for Next-Gen Projects. That is why you can not find it Please see the reports available for NG, here: https://support.atlassian.com/jira-software-cloud/docs/enable-reports/

@Chris Cilino Currently is not possible to set up the way you want. Roadmaps are grouped by Status Category no by Status itself. Jira has 3 types of Status - To Do, In Progress and Done. The idea behind roadmaps is really see the work related to this categories, and have a vision of tasks. No matter what the status is, you…

@mark.holmes If you are using classic projects to manage your projects, I would use a new Board with filters and columns related to the process you want to manage. Its like a subset of your existing workflow. I.e: my team has two boards 1) a kanban board showing the product backlog only, which means issues that in status…

Hola @Gabriel Naranjo Veo dos formas de hacer esto 1) cree un campo de selección de usuario y ajuste sus colas y filtros para filtrar estos tickets 2) crear subtareas que se asignan al miembro del equipo sin modificar la persona a cargo de la tarea principal Tenga en cuenta que el comportamiento estándar de la jira es…

@dimitar_filipov You can allow the domain from the alerts are comming from in your Next Gen Project Settings / Channel / Email Requests - Picture bellow is from a classic project, but NG has the same option with the path informed above Or configure Incoming Mail Handler from System Admin options Full information is herre…

Only one channel for communicate stakeholders. Only one source of information and truth. Let the techs do their incident jobs: respond to managers AND try to fix something will take more time than just working on the problem. Dont promise time to restore if its a big issue, or a complex one - if you dont fix in that time,…

HI @[deleted] Having Jira Software, already provides you the templates that Jira Core would provide you. They are inclued in your Jira Softeware product. So, there is no need to have both, consequently you will not have to pay. The question about permissions: From Standard Plans, you are already able to manage project…

@Priya _View26_ question: its not clear for me if is possible to genarete reports, with text fields only and so on. I saw the dashboards and kpis. Is there any kb with this info, please?

@Teresa Fok I registered and didnt receive the email 

@corinne.sabom i think you are searching for this https://confluence.atlassian.com/adminjiracloud/allowing-anonymous-access-to-your-project-779172888.html

@Drew Cottrell trust me: kryterion for online exams is far worst then PSI.... :( And i totally understand your disappointment, as I also signed up for the beta some time after the launch.... 

@Drew Cottrell im sorry to hear that... My first with psi was in imac. I told to the proctor that I would do my best moving the huge 21inc piece where i could do. And it's heavy. I lift it to show my desk, as requested... Lucky me, because my laptop was not good enough to trust my attempt on that..... I hope Atlassian…

I manage the way the tool is built to do so. trello and jira are not the same product, they serve different purposes. Different worflows usually means different teams, different scenarios, that is more flexible to achieve by using different issues types, then trying to do ifs, a lot of status, transitions, validators,…

Done

@Steven Soto and @Rob Horan im in

This happens because you can have only one email box per project, and one request type associate to it. So its not possible assign two of them as you wish to. For cloud, you have both options: using the default Atlassian email - and this is like a mailbox inside your instante, or a external one, like gmail. the trick is OR…

You will not see the new roles in existing projects directly, if you do not have default members assigned in global configuration. For adding the new roles in existing projects, you need to add an user an select the new roles. after the first, you will see the new role in the project. and you need to do the same in every…

I recommend you to open a support ticket, as you should not have limits anymore on this part. or your email notifications is coming from a free product - i.e if you upgraded only jira software and have also service desk, the limitation may come from service desk. but, best in your scenario, is to check with support it…

I suggest you to read carefully this doc https://confluence.atlassian.com/adminjiracloud/convert-project-to-a-different-template-or-type-966673096.html You might considering the differences of the project types and limitations. i.e if youre moving from a software project to a business, you will loose development features,…