Patricia Francezi_iDev_ Community Champion

I would like to know if there is a away to track availability based on service relations and issue related to it

@David Stokes Sounded to me as a Approval Step. Youre able to request approvals, using the report itself with a transition or automate the request for approval when transition from a different step i.e "request for approvals" . When approval is requested, the approver is notified via email requesting approval action. They…

Oi @nycolas.malta Você poderia detalhar melhor o problema e tirar um print da tela e postar aqui? Não ficou claro pra mim onde você está tentando clicar. Fico no aguardo para poder te ajudar

@Julia thanks for updating. Now is clear! 

\o/ My soft Cloudie! ;*

@Julia and @Ben Thoma First comment I put above, i was reading from mobile. Communication is not clear, as we assume that "if is not in the list of "Atlassian will continue to offer these Certifications:" Then It will not be converted to DC. I guess you might work on this text again. Would be helpful to know (except for…

Service desk should be converted too. Considering that the base of cloud and dc for JSD is the same, don't understand why converting ACP-100 and 600 and not 400?

@Adrien Marceau You should find the options for translating Service Desk projects at Project Settings / Language Support It will point out translations needed, including Request type names and Portal Texts. If you do not encounter this options, please provide more the details, from Project Settings with snapshots, so I…

@Monique vdB check @Mike answer in the spam. I have received by email and its content is not ......

I ran administrative task inside jira, and there is only one person along with me to execute those. So from DM conversations, I tell what we need to do, create an issue and assign right from DM channel. For product or operation conversation, like improvements, bugs reported, I use the same feature. We usually don't have…

We have a channel for the product, connected to its project. When mentioning a issue I can see it via issue, which is helpful to quickly check the conversation after this mention. I use it a lot to quick create an issue right from any conversation or channel. Specific notifications about my new / in progress issues, or…

Im planning to move my product team to Atlassian full stack. This might be a "change opportunity", considering my product fase (MVP concluded). Hope to be elegible :)

@Pedro Mateus Silva Schawirin Zabbix will trigger based on events it detects. Its not duplicated using this point of view, right? I integrate zabbix as well, and what I do is transition the ticket when the alert is over. Deleting an alert / issue is not the best way to use this integration, and it might harm event…

Hi @Razvan Pop Advanced roadmaps are available from Jira Software Premium plans in cloud instances. This is not available for standard, nor Server.

Hi @Trena Norcia There is now way to fix the issue view. But think about the the need of a roadmap: is to view the macro plan once, detail later. If you keep all the issues in viewing, you will need to go down and up every time you access roadmap, and depending of the size of your project, this may impact your view of the…

HI @Daniel Vergetti If you are using a Next-Gen template (you can see under the project names in the left menu), the users who does not have issues assigned to them will not show in the board. This may be the reason why you are not seem all of them in the quick filter. Just let me know if you have a different situation.

Hi! @Patricia Campos In order to understand your problem, was this SLA working before the front-end update, or is a new one? Are you able to perform this search in Adanced Search Issues? Or even with the basic search? 

@Sunna Is this custom field associated to the Software Project Field Configuration Scheme, then issue type screen scheme with associated action (create/edit)? IF the custom field is not associated to the JSW project, you may have issues in creating it. For me to support you in indentifying your scenario, and provide best…

Seems youre really engaged in having new leaders @Monique vdB Just received an email with this page... :) 

Hi @muneet.bakshi Found some solutions in this post using add-ons https://community.atlassian.com/t5/Jira-questions/Bulk-Change-Project-Role-Assignments/qaq-p/43528 Check if this helps

Hi @Angel Todorov Check if the snapshots are helpful If Classic projects i will find in the navigation bar If Next-Gen you will find in Project / Settings / Apps

@Teresa Fok I couldnt get the doc yet. Could you please verify if its working? 

Yes, i did the same movement, some projects were moved back to classic. You need to consider that Next-Gen is built for its own purpose: less admin tasks to manage project, but of course it brings some limits. 

Per the snapshot you are using the legacy project automation for JSD. Did you try typing the user name instead of waiting for option, as i mentioned earlier? This is the problem, some bug, and I have the same problem here in my instance No user showing when i click in the drop down menu Started typing: I know this is…

Hi @[deleted] I assume you want to sync projects and information btw cloud and server/datacenter instances. For this I would recomment you to use an Add-on such as Exalate. I had my experience with it, it worked very well to perform projects sync, and there is a lot of options to do so. 

@Manpreet Arora Currently is not possible to "replicate" this filter in active sprint boards. Next-gen is constantly applying changes and suggestions, and I found one, that is related to your request https://jira.atlassian.com/browse/JSWCLOUD-18531 I recommend you to vote.

The Automation App User is the one which needs permission in your projects to run the automation This is done by adding the group Im mentioned before. Although you used the shared permission scheme, did you verify the group portion I have mentioned? Also, if the user you are trying to select a user that does not have an…

HI @mukul singla When you share your filter as filter subscription the column buttom will show the fields selection for you to customize it I hope this helps

64% here! 

@Andy S_ If youre using a classic project, than you can do this using post function in the closing transition. If you are youre using next-gen (seems so), you need to try via Project automation. Just let me know what youre using as template to help you to proceed.