Patricia Francezi_iDev_ Community Champion

Hi @Liron 3 - is not this. SLO is a ITSM metric (very commom and useful) that composes the SLA. Service Level Operations. The sum of SLOs between teams, areas, providers etc, should not be higher then the Service Level Agreed with customer.... So the tradicional ITSM tools monitor every "escalation", to monitor and…

Im my opinion this is a Platform feature, and considering that we MUST have Customer Request Types, this feature should already be in place. https://support.atlassian.com/jira-software-cloud/docs/copy-an-issue-layout-to-other-projects/

Jason, Customer expects that they are able to "hide fields" based on "agent permissions". Like "behaviours" provided by script runner for example, BUT, OOB and with user interface for that. Think if Screens had an permission related..... etc.

@Jason D'Cruz thanks for your feedback.... Those itens are main pain points when discussing migration with customers... queues we had an improvment, yes, but not even near the ITSM public needs..... I hope atlassian changes its mind and ship it. 

We should be able to create categories in this queue. It would improve the adoption of ITSM practices (even they are already ready to be adopted). ITSM users are very tied to the "process names and what they mean in the service lifecycle". Im also interested in give my feedback for this one, if possible.

@jeff.dunn nice! lets wait on answers :)

5 is also in question so many times, and many different ways... but I think its not that easy to implement.... 

Good one. With Opsgenie Routing calls, if integrated would address a lot of customers with!

One more question - when Copy Issue Layout feature will be available for JSM? Its rolling out for Jira Software, where, im my opinion is usefull, but not as important for admins as in JSM. Considering the new ITSM template, its category and the need of creating Customer Request types to all of Categories to be in queues,…

Hi @Malinda Sands The way I usually do is adding the customer as "Request Participant". The other way, is having organization set in every ticket that this manager should see, and customer permissions set to share with organization. In both cases, the customer manager will see the issues from customer portal. 

If you are not young as me, you may remember them! LOL I hope it fits for purpose (in ITIL V3 memory)

Hi team! * Do you have any plans to have "team assignment" instead of person assign? * Do you have any plans to have "team queues" with permissions related to permit or not the view of this queue for different teams? * And any plans to have escalation based in teams and SLO mapped, monitored and with possible reporting? *…

Hi There! @Nic Brough -Adaptavist- im really hard trying, but not getting success in any attemp. Can you help me on this?

Hi @Ivanna Basarab In reality, it's not possible. The list is a feature of Work Management templates (former jira core). Maybe you can make this suggestion on the feedback button, and look forward to this feature in the future.

JSM girl that was born in june needs this badge \o/

@Dirk Ronsmans just checked https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-differences-between-insight-in-cloud-and-server/#Extending-Insight-functionality and yes, Insight custom field is available \o/

Nice! but as @Dirk Ronsmans im curious about the custom and reference fields in cloud. Is there any roadmap?

Apenas repassando como a Daiane pediu Analista de Processos JIRA Experiência com análise, método, fluxo, e desenho de processos, identificar melhoria em processos atuais, a fim estabelecer estratégias para solução de problemas propondo a melhoria contínua dos processos na organização. Conhecimentos de levantamentos de…

@Julia thanks for the update. It would be helpful to understande how to achieve ACM with * Certification in Managing Jira Service Projects for Cloud* when I look at https://www.atlassian.com/university/certification/certifications/acs is very clear how APB-CSA Confluence Space Administration Pro Skills Badge (Coming in…

Olá, Os treinamentos oficiais estao todos em inglês, mas a maioria deles tem uma transcrição em pdf, que acompanha tudo que é dito em ingles. Desse jeito, pode-se aplicar a tradução com aplicativos. Alguns parceiros também oferecem os treinamentos oficiais, mas utilizando a linguagem local. O ideal seria você pesquisar…

per your snapshot you are in monthly payment, so you should be able to add users. limit is very high: up to 10k users per product https://www.atlassian.com/licensing/purchase-licensing#licensing I suggest you to open a ticket with support team to check this directly. 

Understood your point. Its not clear really if the current features will continue from actual docs https://confluence.atlassian.com/cloud/manage-user-syncing-1021216952.html#Manageusersyncing-Updateselectedgroupsthatsync If I were you, I would open a ticket to clarify this

Hi @Steve Maring @Angélica Luz posted an answer here https://community.atlassian.com/t5/Atlassian-Access-questions/Unable-to-invite-user/qaq-p/1029632 Check if this helps. If not, already mentioned her here, so she may help ;)

@Hugo Serrat I think the difference is: One site x all sites Sync your groups when you have more than one site Up until now, we only ever synced groups to one site. Now you can sync groups from G Suite to your organization, and the groups will sync to all your sites.

@Taranjeet Singh this one https://training.atlassian.com/FAQ/certification

@Julia This link https://training.atlassian.com/FAQ/certification made me come back here in this topic. There are two ways to earn the Atlassian Certified Master designation. The path one - the previous does not count JPA. It always be that way. From this topic:…

Mission Complete! It was an amazing journey! Very happy to achieve being both "beta cloud cert " 1 for ACM path! :) 

O aplicativo Jira mobile? Eu imagino que seja algum bug, seria legal documentar o que você fez.

@nycolas.malta NNão tenho problemas aqui. Meu Chrome está na última versão. Você pode detalhar se já fez upgrades solicitados e qual navegador está utilizando? 

Curious.....