Hernan Halabi Community Champion

Then as suggested try to keep only one. If you can't rename one. Maybe there is a bug with two fields with the same name

Then I suppose that your field isn't a user picker custom field therefore it won't show up on the notification scheme. What type of field did you use? why not use the other one instead? if you really need 2 you should avoid having 2 with the same name, I guess you noticed by know the confusion it can cause.

Hello @Tim_Rubel agile boards are available if you use Jira software instead of Jira core. You can certainly manage HR there, you just need to define what your processes are and the IT team should be able to reflect it in a Jira workflow for you

Hello @Ivo Pereira Tromm I'm afraid that isn't possible at this point

@Basit Rehman I get what's happening now, looks like I was too tired last night. The transition you are trying to do is not over the ticket you just created but on the trigger, since the trigger doesn't have an issue it doesn't find any as says in the logs. I'm not in front of the computer to check all the available…

@Basit Rehman does the transition have any conditions or validators? That could be causing errors on the rule. Do the automation logs say anything?

Hello @Jh does the user have permissions to browse the project? If I recall from something that happened long ago, it was related to it.

Hello @Fook Lee you should try using if/else scenarios to do that. If they aren't a lot, that should be a good option

Hello @Jon take a look to this app https://marketplace.atlassian.com/apps/23337/elements-connect-formerly-nfeed It doesn't bring information from the sources mentioned but maybe one of the many options is valid for you

Hello @Francisco Totesaut welcome to the community. You should start a trial and then within the tool at the billing section (almost certain that is there) you should be able to change the plan to free

Yes you can connect only one space but you could have 3 main pages there, one per topic and still have things organized

Glad to know is working now. Please don't forget to mark this as solved if it's the case. Best regards

Hello @[deleted] welcome to the community. I would suggest you use the extra custom field. That way your agents have to pay attention to a single project and reporting should be more straightforward as well

I'm afraid that whoever has administrator permissions over that project will be able to manage components on in.

@Laura Ramos Rodriguez make sure that the Project Role (atlassian-addons-project-access) has permissions to set security levels as well. It's the one used by the automation app user

I would setup the following. One software project per customer, an epic where I would add projects with less than 8 hours of work and one epic per project with more than 8 hours of work. Then with some automation in the backend, keep the status of the service desk ticket in sync with the status of the main ticket created…

hello @Wolff welcome to the community. Most likely you can use a single service desk project for all your customers since they don't see each other. I suppose there they submit their support tickets and ask for new projects that you will identify them as big or small. The projects might end being a new Jira project or…

Hola nuevamente, no puedes hacer eso directamente. Deberías explorar copiar el valor de la propiedad a un campo y usuario en jira como parte del flujo de trabajo y luego una vez que ya sea parte de la solicitud, será más simple la notificación. Algo que podría resultar también es definir reglas de automatización usando…

Hi @Laura Ramos Rodriguez you should ensure that the field is editable (seems to be the case if I understood correctly) and that the user that is being used on the automation rule has the right permissions to set security levels. 

 Hello @Ethan Jones I know you request yours using the following link https://www.atlassian.com/software/views/community-license-request Nevertheless it might be simpler to open a case with Atlassian at support.atlassian.com since this is just a renewal, never had to do this in the past so I can't tell for sure which…

Hola, para poder agregar el campo debes navegar a la sección de Campos personalizados y allí primero crear un campo del tipo usuario. Una vez realizado esto te aparecerá listado en el esquema de notificaciones como muestra tu imagen

Hi @Patrick Windsor based on your input then yes, one project per client. Since that is going to be the case you can avoid creating the organization, this depends on the following. If you expect that every member of that project can see the tickets if their partners, then create it. If tickets would only be shared with…

Hello @Patrick Windsor Organizations are like groups but you don't need admin rights to manage who is in there. You wouldn't need to create two projects unless each customer has different set of request types or options within the fields. Basically because answer to the second question is yes, you are right. A user that is…

@Ali Azzam sorry for the delay on the response. By default Jira shares the ticket. There is actually an open ticket to allow it to be the other way around https://jira.atlassian.com/browse/JSDCLOUD-4382

Hello @Mark_Stephenson welcome to the community. You should take a look to the notification scheme associated with the project. There you should have the issue created event and listed who gets notified when that happens. The recommendation is to notify a role rather than add yourself there. That way you can reuse the…

Yes, that should be the case

Hello @Pat Long you could you the approval functionality from JSD to make the approval process. And in order to design who is going to be the approver you can make use of the automation feature, so each time a ticket is created, it checks which drives were selected and based on those values assign the different members as…

El problema puede deberse a que es un proyecto de próxima generación y no tiene todas las funcionalidades que uno clásico

Can you share some images of the setup? Permissions scheme, roles, etc. If it's working in other portals I would suggest you check for differences

Hello I would consider eazybi to do this types of reports