Hernan Halabi Community Champion

What do you expect to customize? The order? The way it looks? The amount of buttons? Check this documentation to see which alternatives you have available https://confluence.atlassian.com/adminjiraserver/workflow-properties-938847526.html

Sorry for the delay on the response, it's pretty much what @John Funk mentioned on his reply. You can't deny other project admins to add that group to their projects

Scriptrunner had that functionality in server. I believe there is not such option on the cloud version. You can always double check but I don't think it will be there

I would say it's a way to promote premium package. That's the company strategy and say much about it since I'm not part of it. If this is solved don't forget to mark it as such

Hello @Kerry Hooper only tickets from service desk are visible in the Jira portal. You should consider either creating the ticket in service desk directly or have a clone of the original and try to keep them in sync with automation

Hello @Iro Karavasili sounds like you managed to set the permissions schemes right so only the group can see the projects when the group is added to a certain role. Once you are there you can only audit that nobody else with permissions add that group to other projects. If you can spare an extra account, add it to that…

Hello @Fabio Santos I suppose you want to automatically fill the options of a custom field just by adding the CSV data somewhere. Being that the case the answer would be no, you have to add the options manually

Hola @Johnatan Matta Osorio no creo que puedas modificar cómo se genera la URL del archivo para que al hacer click se descargue automáticamente evitando así el portal. Opcionalmente revisa la app mail this issue. Se que tiene varias opciones más para la configuración de los mails, quizás ofrezca una solución para esto…

Hello @Maury last time we checked this wasn't an option in cloud environments. I would suggest you contact their support team directly

Hi @Mario Veltini those buttons there are the valid transitions from that status to others. If you want to add more, you need to edit the workflow and add extra transitions to it.

@prh in cloud you use your own email accounts to manage service desk projects not the main outgoing mail from the environment. Server or datacenter versions allow you to change that as well

Being that the case I would say no. Open a case with Atlassian, maybe there is an error in the backend that we won't be able to solve this way.

Hola @Johnatan Matta Osorio no recuerdo que dentro del contenido del correo puedas configurar que se manden los datos adjuntos. Deberías ir a la sección de notificaciones a los clientes y editar alguno de ellos y ver qué variables te permite insertar, de seguro está el número de ticket o resumen pero no estoy tan seguro de…

Hola @Javier Roldán Bernardo de las imágenes que adjuntas te puedo decir que lo que ocurre es que no son tareas sino subtareas. La tarea que debes de cerrar es la 217. Una vez que esa este cerrada ninguna de las subtareas se va a mostrar en el sprint. Caso contrario seguirás teniendo el comportamiento que tienes de momento

Almost. If you pay for premium you have it by default no need to pay more for it 

Hello @Matias Miranda Pacheco welcome to the community. If you want to use advanced roadmaps you need to subscribe to the premium service. Else you will have to use other apps like big picture

Hello @Cristian Zuccalá yes you will need to make use of an app like exalate to sync the issues between both environments

Si ya ejecutaste el informe de la parte de abajo recomiendo que abras un caso con Atlassian directamente. Posiblemente tengas que hacer cambios en la base de datos para resolver esto y no estaría cómodo dando este nivel de soporte yo ya que bases de datos no son mí especialidad

me resulta raro entonces, puedes compartir unas imagenes de la configuración del tablero y algunos ejemplos donde esto este pasando?

y done es la última columna del tablero? Debería de serlo

Hello elenalim71@gmail.com welcome to the community. The comments are restricted to the users in those roles. If a user is in both, then that user can see both comments

Hello @Jordy Vanhentenrijk the two projects option is a good one, else you need to explore which apps allow you to restrict the visibility of the request types in the portal. I know that extension for service desk does it on the server version, not so sure in cloud

Hello @Julien Duc welcome to the community. Based on the error from the old view it appears that the user doesn't have browse permissions on the project. In order to watch an issue the user must have access to the project first. Ensure that's is the case and let me know how it goes

La forma más simple es viendo desde el tablero, si la tarea aparece con el número de ticket tachado significa que está resuelto. Sino debajo del estado si mal no recuerdo cuando abres todo el ticket

In theory if you hover the mouse over the name it should pop up a small window that if you click on it, it should take you to the user profile. I can't tell if you can see the email there nowadays, I'm pretty sure it was possible in the past but this is constantly changing. Give it a shot

Hola @Javier Roldán Bernardo bienvenido a la comunidad, para que no aparezcan en nuevos sprints revisa que los tickets tengan una resolución asignada. Sin eso, Jira los considera abiertos por más que el estado sea cerrado por ejemplo

Hello @Sergiu Popovici welcome to the community. The free version doesn't allow you to manage the permissions in the projects. Everyone can see everything

Hello @kiruthika.ananthanarayanan welcome to the community, you can't change the email domain but you should be able to setup an email account from your domain instead

Hello @Christine Eulenburg welcome to the community, is it possible that before this happened you were still on the standard plan? On free plans everyone sees everything and can't add or remove users from projects. If you were during the standard version trial maybe it you made it private then and now you can't change it.…

Hello @Enrique Gomez if you go to the administration view of users you should have that information there