Ajay _view26_ Community Champion

API tokens are to be used with REST APIs 

You could try the Confluence Premium version which has analytics feature inbuilt or try out apps from the Atlassian marketplace

Hi @parker_lachance Just try by replacing the ExpectedDuration with the field ID Use the Rest API to get the ID of the custom field - https://{your Domain}.atlassian.net/rest/api/3/field Example {{now.<span>plusBusinessDays</span>({{<span>issue.customfield_10225.value</span>}})}}

Hi @Carlos de Magalhaes Its possible to have email IDs per portal and not on a per request basis. Please refer to the discussion here Cheers

Adding steps in automation for Jira rule is simple. Please follow the instructions and you should be able to write your custom automation rule

Hi @Josh Evans , This question has been answered here -Ajay

Hi @Mike Donnarumma , You can use automation for jira rule to set the desired field . Use a similar rule I hope you can achieve your usecase Ajay

Hi Pooja , The below post has the answer https://community.atlassian.com/t5/Jira-Software-questions/Does-Jira-Cloud-support-Active-Directory/qaq-p/780661 BR Ajay

Same here .. this was going to be our first ever Summit. As @Poorvi Jhawar we too have worked hard on quite a few goals to be achieved during Summit. I seek solace in the Atlassian Community website until next Summit :)

Need more info to answer the question. * Are you using cloud or server deployment ? * Is the project a Jira Software or a Jira ServiceDesk project ? * Are we talking about Classic or Next Gen project ?

Kevin , So if I understand you correctly, you want to trigger a rule when the approval is completed? I assume that after the approval is complete, the issue is transitioned to a new status as per documentation You could use an issue transitioned trigger in Automation for Jira and create the Sub-Tasks. ( Check the Create…

@Chris Morris I have detailed out the steps needed to assign only desired Issue types for your Project . I hope it solves your problem 1) Go to Project Summary & select Issue type to edit the types available in the project 2) Select "Edit Issue Types" from Actions 3) Remove the Request / Issue types which you do not want…

@Nikita Also please configure the Service Desk portal as per permission documentation , to achieve the desired use-case.

@Ann Marie Guinan Please configure the Service Desk portal as per permission documentation , to achieve the desired use-case.

@[deleted] , 1) Make sure you have your custom field made available in the field configuration of "Service Request" Issue Type as shown below 2) Make the field available under Issue View of the Request Type Now you should be able to see the field.

@sjobana Please refer to the Atlassian Service Desk documentation on how to customise servicedesk notifications

@Administrateur Hawaii Yup , there is a problem with the usability . You need to explicitly choose the color and apply for the banner color to get reflected. Hope it helps Refer the attached image

Jira ServiceDesk has the concept of Customer Organization to solve this use-case. You could do it manually or use Automation for Jira 

@Dean Mullarkey The "contact email" is a required field. This field gets mapped as the "Reporter" field in the ServiceDesk Request when the form is submitted using the Widget. Cheers Ajay

Hi @Klaus , Could figure out your email id :) My test instance is - https://sitetestconfluence.atlassian.net

We too are facing a similar issue and have created a support request with Atlassian. I would request you to create a Support Ticket with Atlassian

Some information related to the topic - https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-cross-platform-and-cloud-to-cloud-integration However its recommended to have matching platforms whenever possible as per Atlassian Hope it helps ! -Ajay

Example for getting the IssueType ComponentAccessor.getConstantsManager.getAllIssueTypeObjects

Hi Hans, This feature request has been pending for a long time. However there are couple of plugins ( Apps) available to solve the use-case. Below is the thread https://community.atlassian.com/t5/Confluence-questions/Is-it-possible-to-add-numbering-to-headings-in-Confluence/qaq-p/315517 Hope it helps ! Cheers, Ajay

Hi Loic , The Jira Sprint report itself is very powerful and provide you the burn-down ( issues which were completed on a given day , the story points completed and the issue ID for tracking ) Regards Ajay

Hi Nicob , How do you plan to do your reporting ? Manually pulling data from Jira or using some other tool ?

The Jira default service desk built in charts doesnt seem to support the use-case. You could use external Reporting Apps available in the Atlassian marketplace

:) The easiest way is to take a deep breath and make sure you are not in a hurry before you click the "Share with customer" BLUE button

Hi David , I am also facing the same issue with null pointer when accessing sprintManager via ComponentAccessor.getComponent. Is there a way to get it working ?

Payment now using Paypal supported :) Kudos to Atlassian team.