Ajay _view26_ Community Champion

Hi @AM_Support When you say customer, are you referring to the JSM Portal customer and sharing the request via the Portal? Can you please clarify? Regards Ajay

Thanks for sharing the article! Happy to say that I have finally got my Atlassian Expert Badge ...The key is to have a plan to go around the certification process :)

Hi @Sreenadh When it comes to industry-standard reports in Jira Service Management (JSM),there are quite a few reporting metrics SLA Reports: Track and analyze the performance of your service level agreements (SLAs) by providing detailed reports on SLA metrics like resolution time, response time, and SLA breach rate. These…

I will take Sept 18 :)

I was recently on a trek in the Himalayas, and it was incredible to see the beauty of nature firsthand. At the same time it also made me realise how fragile our environment is... There is a lot of initiatives from the local govt by banning plastics ..but with the huge population in India everyone need to do their part..…

Thanks for sharing the great article . One thing on my wish list is get Development information (mainly the repository, branches, commits, pull requests, builds and deployments) related to an issue programmatically via JIRA REST API 

Great Article.. we use both on a daily basis

Excellent... thanks for sharing!

More power to Atlassian users with the new privacy and security information!

Very useful to get to know about feature flags..thanks for sharing!

IMHO Trello is best when it comes to Board usage. The calendar view is also available as a default feature... Calendar integration might require a additional power-up to be installed. However google calendar integration is quite straightforward https://support.atlassian.com/trello/docs/using-trello-with-google-calendar/

Hi @Adam LaCoste The issueFunction in the JQL is provided by ScriptRunner and is not part of Jira's Clouds default functionality. 

Hi @Candy Tricia Khohliwe I am not aware Jira undoing assignment unless there is a post function associated with the work-flow in question.. Can you please check out the workflow configuration? Cheers Ajay

Hi @James , Welcome to the Atlassian Community! Can you let us know the features you are looking out in Trello which you find missing? Perhaps Jira Work Management is something which you want to check out? Cheers Ajay

Currently working on ACP certifications and will be done by next week :) ...next in queue is Team Playbook! Also one suggestion I had during Team23 at the Team Playbook counter was to give out a printed copy of the Playbook as a prize instead of the T-Shirt. Something which everyone would love to add to their collection!

Greetings everyone, My name is Ajay and I have been using Atlassian Jira Software for over 8 years. I am excited to be taking the ACP-120 certification exam next weekend. In addition, I have also developed a tool called Scrum Standup Manager as part of Codegeist 2021. I am happy to join this group and look forward learning…

Hi @Gabriela Serratto Welcome to the community! You can very well use a JQL with the SLA name "Time to First Response" = running()

@Patrick Vijgeboom Can you clarify if you are using Jira Software for working with Sprints? and you are using JSM for customer tickets? 

@Andrew W Matthews , As Jan mentioned Team managed projects are cloud only feature

Hi @Stefan Speck Please refer to the below link for storage & data residency details - https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency/

Hi @Amy Chamberlain , I am interested to know more on the list of OKRs to track individual performance.

Fuel up with a pit-stop for coffee ☕️😎

HI @Tinashe.Nyakotyo I see from the image attached that the microsoft account is connected ... When you say "encountered the problem described above" can be more specific ? As from the image I dont see any problem Cheers Ajay

Hi @Denis Lau _BCS_ Welcome to the community! Can you please check if the Jira Project settings has Project Pages enabled?

@Trudy P Claspill , The mobile App mentioned in the post , is it a custom App or something provided by Atlassian.. jut out of curiosity 😊 

Voted ! .. the experience of voting via a inline form & confetti animation was also a pleasant surprise 🎉🎉

Hi @Lee Sale Strange! Can you try clearing the browser cache and retrying?

@v01dv01d , You would need to create 2 boards with each board having the relevant columns .. So in the 1st board I will have columns - related to redacted & the other with refined.

Hi @v01dv01d As @Trudy P Claspill mentioned you can go to the Board settings and change the columns displayed on the Scrum Board

@Martin Ancilleri Adding the automation would be ideal , as once a new request comes in, the automation rule will automatically create a new organisation ( based on the email domain ) and assign request to the organisation. If you are not using organizations , then admin would need to manually create organizations , which…