Ajay _view26_ Community Champion

Hi @Govardhan Muralidhar Confluence offers “anonymous access” which means the site visitor does not need a login and thus does not need to be licensed to view the content. Usually Knowledge Base Space is configured as “anonymous access”. Unlicensed (anonymous) users do not have permission to 'like' or 'watch' content.…

Thanks for sharing your experience over the last 2 years @nina_schmidt ! It really inspires new members like us :)

This is cool ... Challenge accepted ! 💪

Hi @jlee Does the 60 sec delay really matter ? You can achieve the use-case by using much complex rules in Automation for Jira ( setting & clearing custom fields and running scheduled job every minute or use Zapier + webhooks ) but at the end of the day these are complex rules .. Also you dont want a scheduled trigger…

Lovely visuals and a great read.. Congratulations to all! 🥳🥳

Hi @Diana Espinosa Welcome to the Community! Spaces can be easily created if you have the necessary permissions. Can you confirm you have the necessary permissions? Also since you are new to Confluence you can get all the basics covered in the free Atlassian University course for beginners Cheers AJ

Hi @Suelen de Cassia Fernandes Batista A warm welcome from the Atlassian community ! Did you check the Atlassian documentation https://support.atlassian.com/jira-service-management-cloud/docs/collect-customer-satisfaction-csat-to-get-direct-feedback-on-your-teams/ This should help you to get started with CSAT for your JSM…

Way to go ! Congrats @Michael Andolfatto ; @Rahul_RVS_Support ; @Leo ; @Kate Kabir ; @hannahmorg

Thank you all for the warm welcome 😄 You guys rock and are such an inspiration for all of us. Warm welcome to @Swathi B_ @Manu Somasekharan Nair @Kevin Tuei @Clark Everson @Anastasia Kuzmina @Sanath @chenhao Edgardo Bianco 👏👏👏👏 Thank you @Community Manager @Miles B. @Bridget @Vero Rivas @Jimmy Seddon 

Hi @Vivian Yau Welcome to the Atlassian Community! Even when the request is created using the JSM Widget , replies to the customer are preserved in the Request. There shouldn't be any issue with new requests getting created , unless the customer keeps using the widget for adding new issues. Also the widget makes sure the…

Hi @Rodriguez, Jhon Ronald Seems like the creator & reporter fields are not matching the case when the Request is created by your co-agent. Can you double check it ? 

hI @Richard Morgan Customizing the email address to your domain should be straightforward. Refer to the video which I have created showing the key steps involved https://youtu.be/qb-hFt__yMw BR Ajay

@Rajesh Konda Seems Alexis already has the solution :) Nevertheless below is the automation for Jira rule for your reference

Hi @JG Meillaud _ There is a 3rd way to do this. Use Automaton for Jira a) You would need to first manually add the users to the customer organisation ( or use the JSM REST API to achieve it ) b) Run a automation for Jira scheduled rule to add the organization to all the Requests created so far..

Hi @Claire Santos Greetings! Both JSM & Jira Software projects serve different purpose. JSM is used for managing tickets and there Queues for Agents.. and Jira Software for Sprint/Kanban tasks..and hence the boards.. You can create custom filters and switch to list view as show below in a Jira Software project. Hope that…

Expanding on Alberts answer 1) Select Customer Notifications 2) Click on Edit Templates & modify to customize the email template

@Ziyad Rahman Yup .. seems like you have issue with permission. Kindly check with your colleague. Cheers Ajay 

Hi @Rodriguez, Jhon Ronald I dont think its possible as there is an open Jira Ticket BR Ajay

@Wanina Sanches Pires Greetings! You could either use a post function or use a custom automation for jira rule for setting the value of the resolution field More documentation - https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html

@Kiyosada Homma San, Greetings! Can you please share a screenshot of the issue at hand? It would help the community to get better context of the issue and look at possible solutions BR Ajay

Hi @Bobba Gowtham Welcome to Atlassian Community . You have a template editor for customizing the Customer email notifications. However your use-case of customising email subject is a restricted function in JIRA Cloud. BR Ajay

Hi @[deleted] Yes .. I had the same issue when customizing the Request Ticket Icons. Currently there is no option to upload SVG files. There is an open issue reported for the Server edition, but one missing for cloud

Hi @Ziyad Rahman If you have admin role for the project, you should be able to access & view the project. Can you ask your colleague to check the following - https://<your domain>.atlassian.net/plugins/servlet/project-config/<project key>/people check if your name has the Admin option selected as below 

Yipee! Thank you @Kyren Wong ☁️ Congratulatons @Jack Nolddor _Sweet Bananas_ ; @David Bakkers ; @Brittany Joiner ; @ktomk ; @Hernan Halabi _Elite IT Consulting Group_

Hi @Drew Gallagher You can have a look at the collaborator role available in JSM Collaborator Collaborators are users that occasionally assist agents with customer requests by making internal comments. For example, developers help support staff analyze a bug and add a comment that explains the cause and any workaround…

@Rodriguez, Jhon Ronald Very strange indeed! I hope its not a network issue. Were you getting the description earlier? I mean did you any install any App which could have caused this side-effect

Hi @Patrick Chartouny Welcome to the Atlassian community! :) Just to be clear, are you referring to the Approval workflow for Service Requests?

@Alexey Yes. As for dropping the link you would need to construct the link which contains the Portal ID which is tricky to obtain https://company.atlassian.net/servicedesk/customer/portal/4/NAME-82

Hi @Josh Finlayson , It should be possible for you to modify the JSM ticket as long as you have the right permission as mentioned by Pramodh. For the cases you dont have the client email in JSM ( example a new client) you can manually add the customer 

Hi @Pierre Herman Customizing the email address to your domian should be straightforward. Refer to the video which I have created showing the key steps involved https://youtu.be/qb-hFt__yMw BR Ajay