Darryl Lee Community Champion

Oh, I should note, while this will work, I'm not a fan. While it's unfortunate that you'd have to pay for a third-party add-on to implement this as a Validator, I it's a much better user-experience to tell users that they cannot do something when they click Submit. Letting the transition succeed and then notifying them…

Yes. A former client implemented such a rule. The trigger was the initial Transition. There was then an IF block to see if the linked issues were not Done, and if not, then it was transitioned BACK to the previous step. I believe the rule also added a comment to explain why the transition was "rejected".

Speaking of SLAs, back in August of last year, I ran into an issue where our Automation rules couldn't send emails because the SES quota was exceeded. :-o Hopefully they've since put some monitoring on that. I wonder if people started using Automation emails more once it got bundled with Cloud, and Atlassian just didn't…

Oh man, great question. I remember an outage in November, which curiously, is not listed here: https://status.automationforjira.com/uptime?page=2 At the time, I remembered having to manually move a bunch of tickets that were blocked, but being concerned that rules that sent notifications would be "queued", and all fire…

YAAAAS, my goal is complete! It's great how I had actually had a bit more free time over the last few weeks, and so I was able to answer a lot of questions in that time. Me looking for the email to hit my inbox:

Hi, @rikf - I don't currently have access to a Premium sandbox, but I know last year, I tested this on a Dev instance where I had disabled outgoing emails. (Sandbox had not yet been released). I was able to send myself a test message from this instance. At the time, I opened a Support Ticket: JST-557361 Unfortunately it…

Are these email accounts external to Jira (no corresponding user accounts)? If so, then you could use an Automation Rule: If the email needs to go to 3 users that have accounts in Jira, you could add the users, or a group, or a role to a custom Notification Scheme for the project, notifying them of an Issue Created event:

Hey @rikf (sorry I tagged Matt before) - yeah, absolutely important to not mess with production, so understood about not copying over (or disabling by default) notifications, webhooks, etc. But hey, can you confirm though that a "Copy" is actually doing a full restore, with the understanding that any app customizations in…

Exciting! So question while I've got you @Matt Tse. The docs say: Currently, you can’t copy apps, app data, media attachments, or Jira Service Management features powered by Opsgenie into a sandbox. So, were never able to do this when manually restoring a backup file, but additionally, the restoration process actually blew…

Oh neat! So we don't have to manually do backups and restores anymore? So I'm guessing you haven't gotten this feature rolled out to you yet: We're currently rolling out the data copy capability for Jira Software, Jira Service Management, and Confluence sandboxes. This allows all organization admins to copy data into a…

If you wanted to just auto-assign to the first commenter (and let's make sure it's not the reporter who wanted to add something to the ticket), this was something that you could do with the Legacy Automation. (It requires you to transition the ticket, in addition to reassigning.) (Found here.) I was able to replicate…

@Kyren Wong Sorry for what I'm sure is constant question, but are there still Cloudies available? I could've sworn that I've answered over 30 questions, but that stubborn badge in Kudos still keeps showing as not earned. :-{

Hi @Naslid Vanegas, like I mentioned in your other question, Tests are not built into Jira. There are several third-party options to add this functionality: * QMetry Test Management for Jira * T4J - Test Management for Jira * Xray Test Management for Jira * Zephyr for Jira - Test Management * Zephyr Scale - Test Management…

I hate to sound like an old man (but wait, I AM!), but "In my day, we didn't even have the option of editing active workflows! We *always* had to make a copy of the workflow and switch it in." :-} Anyways, it is documented, but kind of buried: The following limitations apply when editing the draft for an active workflow:…

Hi, I love the idea of using Scriptrunner (especially if you have it), but I don't think that'll work. The API you reference is for server, but even more importantly, it's an internal API. Scriptrunner on Cloud can only talk to REST APIs. And from this bug, it appears that there is no REST API for deleting a custom field:…

Yeah, it sucks to have to wait, but they have added this note: Hi everyone, thank you for your interest surrounding this ticket. Before we begin transitioning all users to the new issue view on 31 March, 2021, we’ll be solving this problem. Watch this ticket for updates as we progress and please add a comment for any…

How many rows are you importing into Google Sheets? In my very small test of < 20 rows, I don't see the "Loading" thing at all when I do an Export. But I'm guessing you have more than 20 issues. So I found a possible workaround to your issue, based on this article I found: Also making the document available offline via the…

There's no way to bulk delete custom fields within Jira itself. But you could put together a shell script/batch file that uses Atlassian CLI to run several removeCustomerField commands: https://bobswift.atlassian.net/wiki/spaces/JCLI/pages/1059398143/removeCustomField Example (after you've installed and configured it. By…

Thanks for the full context. I'll need to chew on the bigger problem for a bit, but short answer: it shouldn't affect performance much at all. But yeah, maintenance would suck. This is where it would be useful to have on the Premium tier which allows for many more multi-project rules, in which case you'd only need to setup…

Drat - I don't think Scripted Fields will work: Scripted fields in Jira Cloud do not dynamically update. The script triggers on issue load; therefore, changes to the field value are not reflected instantly, the issue must be reloaded. And also: Currently, scripted fields in Cloud cannot be used as part of a JQL query.…

Sure, you could update Issue Summary to include a Fix Version, although it's a bit tricky because Jira allows multiple Fix Versions per issue. Let's assume that you'll keep it simple to begin with and somehow limit people to just one Fix Version. Then you can choose the "first" one, using {{issue.fixVersions.name.first}}…

Oh hi, sure, here's what I came up with off the top of my head: The question is, what do you want to do with the ticket when it goes into the other Status? In my case, I just sent an email, but you could also Edit fields, etc. But at any rate, hopefully this shows how you could have the ticket get transitioned back within…

An Automation rule will work for this, and if you scope it to just a single project, you are allowed unlimited executions.

Oooh, if you're using issueFunction, that means that you have ScriptRunner. (That's an add-on, FYI.) In which case, would it be easier to create a Scripted Field that calculates Time in Status? (I'm still searching to see if that's possible. :-)

Hey @Luiz-F Ferreira -- If you try it from a web browser from you're already logged into Jira, you shouldn't need any additional permissions. Just try substituting your hostname and issue key and it should work for any issue you can see. It should work great, for testing. If you end up writing a script though, you should…

Hi Luiz, I did some testing, and it looks like {{changelog}} only pertains to the changes made in the triggering action. Otherwise calls to {{changelog}} come up empty. To test this, I tried looking at {{changelog}} via a manually triggered rule, and I kept getting nothing. When I finally switched the trigger to be "Field…

So... this doesn't help, but on a sidenote, all last year I was only working in Cloud, so I was surprised (or forgot) that shared editing of Dashboards is available in Server/Data Center. Here's that corresponding bug: https://jira.atlassian.com/browse/JRASERVER-17783 And the Release Notes for it:…

Hi, sorry, I should have provided some references and a little more explanation. What I'm cavalierly suggesting (without testing) is that you use the Send outgoing web request action to talk to the Bitbucket API which contains a call that should let you get information about a Pull Request. The idea is that you'd take the…

@Bill Sheboy deserves the credit for this answer. I'll shoot you some Kudos, Bill. Thanks for the assist! I always have such a hard time wrapping my head around inverting conditions, but you're right, it's often the way. (See also: Jira Expressions. Oooh, the boolean logic that @David Fischer has had to school me on so…

Ah, ok that makes more sense now. Thanks. But as I tried to come up with a solution, I hit the same brick wall - rules don't run in order. @Mykenna Cepek wrote a great rant about this. I guess you could do something hacky like: Rule 1: Triggered off of parent moving to Done: Automatically move "Merged", "Ready for Test",…