Darryl Lee Community Champion

On Jira Cloud (you tagged this question with [cloud], which is why I saw it), when we try to use Request Type, we get this message: It looks like that error message hasn't made it way to Server, but apparently you're not allowed to change it either. The workaround on Cloud, which may or may not work in Server, is to use…

Hey @Matt Tse - I recall hearing about this in February. Unfortunately that was a few months after I wrapped up an assignment with a client who sorely needed this feature (I emailed them a heads-up.)…

Wow, so I'm more of a tech-head, so normally I run away from all things "Program Management" related. My main takeaway from this was "Wait, do managers actually have time or desire to want to write weekly status reports? Ugh. Glad I'm not a manager!" Fast-forward to today, in a Q&A for new employees at my new company. A…

I finally got it. Had to enable location tracking in my browser (thanks Apple), and had to actually join the ACE nearest me. Duh.

Wow. I was surprised to see anybody on that server after this 2+ year-old post got zero replies. How do people even find it? This thread?

If you (or anyone interested in this topic) has an Team 2021 All Access Pass, there's a great talk by Greg Warner about asking the hard questions to get past "this is how we've always done it. "What I wish I'd known: Moving Splunk’s 10,000 users to cloud"

Hrm, sounds like the built-in chat last year was not so good: Summit Chat - it's a bit socially distant 

One thing that might help is that from my experience, public speaking can be pretty nerve-wracking, and people asking questions actually means that they listened to your talk, which can be immensely gratifying, and also calming. So one way to frame it might be: "How can I let the speaker know that I heard them, and I'd…

Cool. And to clarify, you have to use If/else blocks, not If: blocks right? My experience has been that if an If: block fails, the rule stops then and there. So then, this: Not this:

Unfortunately there is no built-in function for this. If the project is a Company-managed (aka "Classic") project, you can use a third-party application, Jira Command Line Interface. You will likely require a license (full or trial) to use the cloneProject action.…

Ooooh, I was thinking about that. Like, figuring out how many days it will push the current date out? That seems.... trickier. Unfortunately Automation Rules still do not allow for embedding one smart value inside another, so you could do something like this: {{linkedIssue."Planned end date".plusDays(3)}} Which would let…

Oh you'll probably want a different field for "Block date". I just used "Planned end date" for both. But on the other hand, if it's limited only to tasks that are Blocking, then you can just use the same field.

Another option is that if you add a "Block date" field, you could add an automation like: * WHEN "Block date" is change * For Linked Issues of Types: "is blocked by" (I think that's right) * Then: Edit issue fields: set Planned end date of "parent" to date of blocking task. It would look something like this: (If it doesn't…

Also - looks like you have until June 1, 2021 to purchase: Standard Pass holders can access sessions and on-demand content from April 28-30. If you would like to watch a session after the event on-demand, you will need to upgrade to the All Access Pass and can do so until June 1, 2021. All Access Pass holders can access…

Alas, unfortunately development of add-ons is beyond my experience. You might try registering and asking in the Developer Community. This forum is specifically devoted to Jira Cloud: https://community.developer.atlassian.com/c/jira/jira-cloud/7 Good luck!

Hi Greg, Maintenance? But I thought Cloud managed everything! ;-} (If you're talking about things like regular scheme cleanup, then I absolutely know what you're talking about, although I've been doing that with CLI and user API tokens.) Yes one of my previous clients was extremely excited about the "unlimited sites"…

Don't miss out on the AutoBlocks Roll Out t-shirt offer! And in case you're wondering what AutoBlocks is: Introducing AutoBlocks: simplify Atlassian integration, automation and migrations

I guess I'm coming at this backwards - reading Curt's thoughts prompted me to watch this session. (Hm. Does this link work: https://events.atlassian.com/team21/v/s-454358 ?) Feedback in 30 minutes or so.

I really like these guides, as they walk you through everything from the basics of Jira to deep dives into Best Practices: * Jira Software guides and tutorials Specifically if you get into Jira administration, this has some great information: * Jira Software best practices And this is a terrific tutorial that will take you…

Heh, I'm guessing he's probably like so many here in the Bay Area - his day job is probably a SW Engineer or the like.

Hi Greg - great talk! I especially appreciated your acknowledgement that part of the journey to cloud is accepting that you may no longer be the expert in everything. I learned that lesson myself, working almost exclusively in Cloud environments for the past 14-months, having barely touched it in the 7+ years prior of…

I would say one good approach is to create a free Jira Cloud account and then start creating various types of projects using the templates. Unfortunately under Software Development, all of the templates (Kanban, Scrum, Bug Tracking) have an "open" workflows (any step can go to any step). Even if you are not planning to use…

Ooof, just realized that "all tickets in my queue" does not mean you're using JSM. So nevermind that bit about Service Agents. I realize now that you're really (maybe) wanting issues where you are not the last commenter. So then, if you add a "Last commenter/updater" field (see above): assignee = currentuser() AND (…

Hi @DADSI Haitam, in theory yes, there is a way to do this yourself. You would create a Connect app which can contain a workflow validator. Here's some relevant links: * Getting started with Connect * Workflow Validator And I think that somebody else may be trying to do something similar, in this question: * How to use…

Hi Javier - are you developing your own Jira application (add-on/plug-in?)? Cool! One of my favorite apps for testing Jira Expressions is Jodocus's Expression Tester. You could use it to validate your expression. The correct syntax for determining if a field is "empty" is: !!issue.customfield_10077 So I might try:…

Drat. The field is hard-coded to the jira-developer group. What a bummer. https://jira.atlassian.com/browse/JRACLOUD-62067 I suppose if you really wanted to, if the group isn't already used, you could create it and put all of your Service Agents into it, and then my JQL above would work as expected.

Actually... Thanks to the built-in Jira Toolkit Plugin you can do this. But first off, you have to add the fields (they don't have to be on any screens to work): (Thanks to @Nic Brough -Adaptavist- for providing this answer. I didn't see the field in my test instance and it was driving me crazy because I knew it was…

Ah, does Time to SLA work with non-JSM projects too? Cool? Another popular add-on for this is Time in Status.

Here's a few books: * @Matt Doar's Practical Jira Administration (It came out in 2011, but still solid tips.) * @Rachel Wright's Effective Jira Administration and many many other books.

WHOOPS, nevermind Dynamic Custom Fields for Jira. That's for creating "computed custom fields". Different kind of dynamic.