Darryl Lee Community Champion

Hi! I tried Bob Swift's CLI command getUserList, then compared the output to the Export from the Admin interface, and alas, it misses a lot. (API calls the CLI uses are down at the end of this answer.) acli jira -a getUserList --outputFormat 999 --file cliusers.csv The resulting CSV only contains these columns:…

Huh. Yeah, I don't have much experience with Forms (fka ProForma), but from the UI it doesn't appear that Forms can be shared across projects, only copied: Further, I saw no option to Share/Link to the actual form within a request. OH! But I may have found a way to link to the attachment (assuming you configure Forms to…

Oh, I should mention that there is a third-party add-on for Jira that supports cloning/copying of issues along with attachments: Deep Clone for Jira You'd have to modify your workflow to use a post-function to kick off the clone after the initial request is created, as opposed to using Automation.

Whoa I did not know about Forms. That is pretty cool stuff! Sure wish they would make some nicer documentation though, with like pictures and stuff. Anyways, the bad news is, Automation does not currently support copying of attachments. There is a feature request for this: * JRACLOUD-78891 - Possibility to copy attachments…

I recently answered another question like this. Depending on how your "sub" issues are linked (as subtasks? issues under an epic? linked as dependent?), you'll need to change the Conditions (in yellow) and the Branch (light purple). But it should work. * Sum up logged work on tasks to epic level - double counting entries I…

Gah. Thanks. This is what happens when I try to copy-paste images here. Will fix in a bit. 

Hi - this can actually be done with Automation. Turns out my answer had broken images, so I've just written a new one here: * How to parse a wiki style table in a multi-text field If somebody wants to actually do this with Groovy and Scriptrunner, you should feel free to submit an answer.

I'm confused about what is actually happening here. So user receives this email from an Automation Rule: From: jiraautomation@abccompany.com To: user@abccompany.com Subject: Issue XYZ-123 has been moved to In Progress And when they reply with an email to jiraautomation@abccompany.com, you're saying a comment gets added to…

Hi Lucas - ah sorry that I didn't catch that you were on Server, not Cloud. Automation is available as an add-on for Server, BTW. Anyways, you're right that there is no Move or Clone actions in the API. Bob Swift's CLI has a cloneIssue command that you might be able to use in the same way that Atlassian recommends for…

(You don't have to check for only Task. It can be any child-Issue Type.)

Hi - so I see a few issues: * You probably want to add a condition so the rule only runs when you're logging time on a TASK. * You probably just need to add this value to Log work: {{worklog.timeSpent}} for the Epic and you don't have to Lookup anything. So how this would work is: You update task PROJECTX-123 which is part…

Hey @Kristján Geir Mathiesen - intriguing topic! Yeah, my first thought was "You'll have to go to the SQL", but right there in the first sentence you say you're looking for a solution for "non db admins". I did find this previous answer with the aforementioned SQL queries, but there is a good discussion about how that's…

I found a very similar example here: * PR Merge Transitions Issue To Done What's interesting is that @John McKiernan notes that you could also "get more granular" and "use the branch / related issues block". Which I would be tempted to use to try to "build" a single Slack message that contains the list of issues by…

So, ok, I'm just operating from documentation and examples, reading this: * New 'Build and Deploy' triggers for Jira automation! * Jira automation triggers * Integrate Jira and Pipelines And examining this sample rule: * When deployment fails in production → then update issue to ‘On Hold/Blocked' So I think what you need…

I think this might be because you tried to customize an Issue Type avatar (icon)? I would check your Issue Types and see if you see broken images there, and if so, try resetting it to a standard image. OR, it might just be a caching issue, so you could try logging out, logging back in, clearing cache, and clearing cookies…

Hi @Dennis Chen - unfortunately Summing up data from issues is not a feature that is built-in to Jira. There's a very full answer to this question here: * How to see the summed up value for a custom numeric field based on a specific Jira Ticket Status. In short - there's a feature request for…

As Rules and Workflows get more complex/opaque, I could see value in putting this in a Comment for clarity, as I suspect most users would not know to look under Automations for this kind of history. Also Rule Executions does not include who triggered a rule: On the other hand, if people are somewhat aware of how Rules are…

Ah, I think I was remembering the venerable Time in Status add-on, but I'm not 100% sure the whole history is available. Another app I found that looks interesting is this: Issue History Collector And this is a pretty great article by @Prince Nyeche - ELFAPP on how you can probably extract this information using the REST…

Unfortunately the WAS operator only works on a very select group of built-in fields: (Note: This operator can be used with the Assignee, Fix Version, Priority, Reporter, Resolution, and Status fields only.)…

@Ingo Dean you wrote: It's important to note, though, that Atlassian stores your API Token (Auth Secrets) in clear text when you use the "Send web request" action and anyone who has the ability to use Automations can read them. This means that we can only allow a very limited subset of people to use automations and had to…

Does the Move Issue Wizard provide functionality that is not available in Automation, which is built-in to Cloud (although there are limitations on number of executions based on your tier)? As I recall it just prompts you if there are mismatches in issue types, transition steps, required fields, etc. Atlassian has…

Hey there. It sounds like your Jira instance is behind a firewall (you indicated it works over VPN). So you've probably correctly deduced the issue: it may not be possible to do this from outside our network via Microsoft Flow/PowerAutomate. The only workaround would be if your IT/Networking team would be willing to open…

@Shane Doerksen You're absolutely right. The Statuspage updates were woefully inadequate. But my main point was that there should be a centralized location for authoritative information, and for better or worse, Statuspage is that place. Agree completely that they should have had a more technically detailed message up and…

Sri wrote a great post. Albeit a touch late. As I mentioned to @Monique vdB in person during the Community Leader sessions at Team 22, as the Community is the only support for free tiers, and often the first or second place paying customers go for support, you could and should have properly redirected several irate…

Sure. You can add an If / Else block and in the If condition, check for if the project of the issue that transitioned is SB, and if any linked issues are in FRB, and if so, transition any linked FRB issues to the Ready step. ELSE (again checking to make sure issue that transitioned is in the SB project), you clone the…

Hey @Christian Schaal I don't actually work for Atlassian although I now see how my job title might imply that I do. Let me fix that... To add to the confusion though, there is an Atlassian Support Engineer that shares my name, who works out of the Netherlands. :-} So yeah, makes sense about the error you are getting if…

BTW, apologies @Christian Schaal for those test tickets. I was expecting to see the error message and request for a Google reCaptcha, but instead the request went right through. But I'm going to guess that Software-Produkt (components) for those recently created tickets was not properly set?

Hey neat. I didn't even know about the auto-populated fields via URL feature. So I tested with the bare minimum of Summary, Description, and Components, and I did not get an error when submitting a request! Yay! But also, Components did not get set. Boo! When I look at the Payload of the request, I too see the [object…

Hi, you've correctly guessed at the problem, which is that SB doesn't have a Ready status (actually a Ready transition step). You need expand the Scope of your automation to include both the SB and FRB projects. This can only be done in the Global automation configuration, so you will need to be full Jira administrator…

1. @Darryl Lee (but not that @Darryl Lee) Nope uh, that's not going to be confusing at all. @Dave LIAO even mistakenly congratulated me on the new job(!) Well at least getting to meet so many Community Leaders at Team 22 this week, hopefully that will help with the mistaken identities. Wait, @Darryl Lee - you weren't at…