Ivan Lima Expert

Hey @Pedro Moura , to my knowledge, unfortunately, there's no easy way to restore a deleted template. You most likely need to access it on your database backup. You can find some insights at the following links: * How Can I Restore a Deleted Template? * How to Recover Page Content from the Database and Import Using Source…

@DP AG , excellent. Thanks for sharing. I’m glad you found a workaround. 😊

You can use Widget Connector Macro, which currently supports a few sites such as YouTube, Twitter, etc. There is also a possibility to include an iFrame to the HTML macro as well. You can take a look at * Widget Connector Macro * How to put an iFrame into Confluence Specifically for Instagram, there is a suggestion with…

Hey @DP AG , Have you checked whether other Confluence users are getting the same result? What about bullet list, numbered lists? I suggest posting more details here such as your Confluence version, browser, etc., so we can better assess your question. Cheers.

Hey @Krister Persson , your Confluence space does not need to allow anonymous access to link your Jira Service Desk Project to a knowledge base. From a Confluence perspective, you've got "Anonymous Acess", which makes your Confluence site public, and "Unlicensed Access", which allows any active user to view spaces…

Hey @Matthew , I assume you already know that you can select the option "Show: 10 20 50 100" on the right side of the users' administration page. Sometimes, I find useful not loading a list of 100 users by default and I just hit "Show 100" when I actually want to see a longer list of users. However, in this case, a quick…

@sandeepsai , I've seen similar discussions here at the community before. Perhaps, it may be helpful for you to begin looking at the following links: * JiraPortfolio vs BigPicture * How does the Big Picture add on differ from JIRA Portfolio * BigPicture vs. Portfolio for Jira. Two Giants compared * Sizing up Portfolio for…

Sweet. Thank you ☺️ 

@Hannes , take a look at this question (Is the Service Desk portal look and feel unique for each Service Desk Project?). It should be able to address your question here. Cheers.

@Stefan Saikaly , you can definitely customize your customer portals such as name, welcome message, logo and announcement. However, the banner, links, and button colours are all inherited from the help center. You can learn more at * Using the help center * Configuring the customer portal Hope it helps.

@Community Manager , I hope this badge is still around... I believe I've checked all the boxes off! In fact, accepting this challenge made me realize how much I can actually contribute but mainly learn from this collection!

@Jodi LeBlanc , I'm glad you shared this because it is very much similar to what I am looking for beginning 2020. At the end of each year, like everybody else, I try doing a retrospective of the year. Well, it is not a surprise that I end up forgetting a lot of things. However, this new year, I went ahead and created a…

Hey @nancbobc , I'm Trello Gold user for a while and I also share my boards with family, friends and co-workers. I can basically grant either Admin or Normal permission, which gives members the ability to view and edit cards. It looks like that "Observer", who is not able to edit cards, is available for Trello Business…

Have you checked your logs? Since there is no error message, this is probably the best way to begin troubleshooting your issue. Also, as you're looking for a quick response, while you're doing your research, I suggest raising a ticket with Atlassian support and attach your logs. Thus, they can provide you with additional…

Hey @Shirly Tsang , I've seen different discussions around this here. As per your description, it looks like you're not getting any error message and being redirected straight to the Home page. Did you have a chance to check your logs? In the meantime, I would take a look at what others have experienced as well * Problem:…

Hey @Monique vdB , I can take the next available date! 😀

Hey @Michael Aniskovich You won't lose content on the space. Essentially, "the currently stored configuration information" the message is referring to is the KB parameters you've got on the KB settings, i.e. access (either all active users or licensed users), request types and the automatic search you restricted by labels.…

Hey @Ross Finnimore It's not possible. There is an open ticket with Atlassian that you can vote. * As an administrator I want to be able to link to multiple Confluence Spaces Here you'll find a similar question…

It makes sense, good catch and thanks for sharing! Now, I'll be able to help my Brazilian fellows with this one. 😉 -------- Depois da sua dica, acabei lembrando que o presidente Bolsonaro assinou o decreto que revogou o horário de verão em 2019. Obrigado. 

Hey @Tatiana The short answer is yes. If you've made changes to a calendar, it will recalculate any project SLAs linked to the calendar. Please note that the SLA status is only recalculated for open issues, not for resolved issues.

Well, it sounds like it's happing for all your SLAs. I couldn't reproduce this scenario yet but I'll chime in with additional thoughts if I find out something similar. I also suggest creating a ticket with Atlassian support - they can check your logs and help you to get around this. That’s my take, at least. Interested to…

What about the timezone set on your user preferences? Have you tried the steps of the link I mentioned or cross-check it trough the database or API? Did you enable DEBUG logging so that you can see the SLA log in JIRA? Those items will likely give you an indication of what is actually happening in this case.

Apparently, your configuration is correct apart from the order of your goals that should be updated otherwise you won't get to the 2nd goal. Please note that an issue is tracked against the first goal criteria it matches on this list. (refer to Setting up SLAs) Also, if you're referring to the time metric, they work like a…

Please, provide us with screenshots of your SLAs and calendars so we can assess and help you out.

You can achieve this for the resolution field through workflow properties and for the priority, using an add-on (e.g., scriptrunner). The following links might help you to address your requirements * Jira: How to Restrict Resolution options according to transition being performed * Workflow properties * Restricting…

Hey @Stefan , component is a renderable field. You can configure it as a select list renderer instead of autocomplete renderer (default). You can update it through your field configuration by selecting renderers and change it to select list. * Configuring renderers Cheers, Ivan.

Hi @Roystine Machado , as mentioned by @John Funk , there is no such feature available yet. However, you could use add-ons for it. Take a look at this post as an example: https://community.atlassian.com/t5/Jira-questions/Change-Permission-Schemes-for-multiple-project/qaq-p/913818

I assume you're clear regarding Help Center and Customer Portal. Thus, set up several service desk projects is a common use case. In short, when you have more than one JSD project and you want to restrict access to one or more of your portals and, consequently, their request types, you should configure their permissions…

Hey @Ya Liu I assume your Jira Software and Jira Service Desk have been installed into the same Jira instance, which is the most common use case. Therefore, all users will be able to see all the projects in that instance (pending permissions), but they will only be able to see the application-specific features when they…

Hey @Benito Jiménez You can easily achieve this through the User Management for Confluence add-on. I would go ahead and install it as a trial to give it a try. * User Management for Confluence Regards, Ivan.