Ivan Lima Expert

Hi @Michael Smith, I finally figured out that this has been captured as a bug through the Atlassian ticket system. The current option to disable this behaviour is through the steps I mentioned before. Therefore, you can add yourself as a watcher to the ticket JSDSERVER-6945 so that you can receive the notifications and…

Hi @JConstantine, regarding the first part of my answer, setting up an application link between cloud and server products, you can. However, using Confluence Cloud as your knowledge base within Jira Service Desk Server/DC has been introduced at 4.12.x. See Jira Service Desk 4.12.x release notes. In this case, to take…

Hi @JConstantine , you can integrate your Atlassian products between cloud and server. You can learn more about how to set up application links between cloud and server at the following page Link to server products from cloud. Specifically to set up a knowledge base with Confluence Cloud from your Jira Service Desk 4.12.x,…

I have recently visited the Sandbanks Provincial Park in Prince Eduard County, Canada. Beautiful and peaceful beaches. Surprisingly, the water was warm enough to swim. With the safety standards in place and people respecting social distancing, we had a great time. I highly recommend it.

Hey @Karla Karolina Cavalcanti de Lima e Silva and @Tony Rossiter , I came across this question when researching similar topics. I thought that would be helpful to share an add-on that does a pretty good job with customizing sub-task headers, columns and sorting. Have a look at the Issue Matrix. It is always nice to…

Hi @Pooja Singh, you can certainly implement this with SR4J, I'm not sure about JSU though. Take a look at this answer. Perhaps, Escalation Services could be an option in this case. You can add a comment as an "additional issue actions" and the default notification scheme would take care of the notifications. I like this…

Hey @Pooja Singh, I'm pretty positive you can use add-ons to achieve this. For example, Automation for Jira has an "SLA threshold breached" rule that addresses this condition for you plus sends emails/notifications. Which add-ons/apps do you currently have?

Hey @Alex , it's possible. You can find more information on how you can achieve this at the following documentation Import a Text File. You may need to work on your file and do some tweaks to handle your images. Perhaps, you can work with WebDAV as well so that you can get more control over the attachments. Cheers, IL.

Hey @Mahant Madiwal , did you have a chance to take a look at the JIRA Jira Server platform REST API? You should be able to get the info you need from there. Have a look at the Create Issues - POST /rest/api/2/issue/bulk. Cheers, IL.

Hey @Poojaa Sudhakaran , assuming you've got all the parameters correct, this should work just fine. The only reason I see that it doesn't work is that your user "sample" is also a member of a group that already has the VIEWSPACE permission. Hope it helps. IL.

Hey @Tobias , is your page searchable when you navigate to JIRA issue > More > Link > Confluence page > search for a page? Also, which versions are you in? I'm on the latest version in both Jira and Confluence, and I was able to link the page to the issue. However, when I searched for the page, I was only able to find it…

Well, to my knowledge, I don't believe there is an easy way to access ongoing clock data from the tracker in Tempo and generate a report per user on top of that. Indeed, it's a cool feature. I'm interested in hearing from others what they have experienced with this. However, it doesn't look like that carving "live"…

Hi @andre_peixoto , if your goal is to check whether people are logging hours against issues, you should be able to achieve this with a JQL that matches your criteria i.e., projects, versions, etc., and configuring the columns of your search results to display the info you want - time spent will be a total spent on the…

Hi @stsci, you're not alone. Other folks are reporting the same issue. Have a look at this post where you will find a workaround. Export to Word function missing. Cheers, IL.

Have a look at the following posts that touch on the step vs status. They are a bit old but the concept is still the same. * What is the difference between step and status? * On the usage of JIRA workflow status and steps You can also find some insights about it at * Add new status and steps to Jira server workflows *…

Hey @Nannette Mori, the workflow property mentioned should be associated with a step instead. This property does not affect transitions or transition screens. Cheers, IL.

Hey @Mit Tolia , you can view app administration events through the Audit log page (Add-ons > Manage apps > Audit log). Have a loot at Viewing the audit log. Cheers, IL.

Well, you don't need to display all issues through Jira issues macro. You can select to display ∑ Time Spent only but it will be displayed as a table though. However, if the second part of my first answer is true for you, again, you will likely need to work with add-ons. How does your set up look like? What add-ons do you…

@hkenny, I believe you have explored it already but you should be able to display "Time Spent" and "∑ Time Spent" as columns using the Jira issues macro in Confluence with a table as a display option. If you meant to dynamically change the results of these two fields I mentioned based on your JQL, I would say that it…

Hey @Chris Amos I can think of this in a few different ways. I suppose you have a list of the required information you would need to "freeze". Would be an option to capture the details you need and add them as a comment during the transition?

Yeah, I've dug a bit more around this and came across the same suggestions. I haven't found any workaround as yet. I am now interested in hearing from other folks here what they've experienced about this.

Hey @yugi_moto, If you're getting status 200, it's most likely your page has been created. I don't see anything wrong with the JSON body you shared. It aligns with the examples you will find at Confluence REST API examples. However, looking at your first item, it seems that your page got created as an orphaned page. Have a…

If you can provide us with some screenshots, from your SIL manager, macro, etc., it will help the community to assess it. Normally, when you land to one of those pages I mentioned before, you will see a chat (bottom right) that you can ask them to help you as well.

Hey @Nancy Bonanno, did you take a look at Scripted macros? I would follow the steps for ScriptMacro so that you can get the hang of it. If you are getting something like the screenshot below, your subfolder or files' name may be incorrect. Other than that, I don't see any other reason. If you want to run the script once,…

I'm afraid there isn't. However, as you might know, you can achieve what you want through add-ons. In case you don't have an add-on installed that can help you with that, I can share one option, Power Scripts for Confluence, so that you can take a look at it. Please note that you will find many other options, but I see…

Well, there are many options out there. Some are more focused on workflow features that give you the automation you're looking for as a post-function, whereas others bundle with lots more capabilities. As you know, you can give them a try to make a decision about which one suits best for you. Have a look at the Atlassian…

@Anurag Mishra , the JSD webhook is designed to send events to third-party applications and plugins. I'm afraid that this is not possible as a straight HTTP callback to the same Jira instance. If you are referring to the logs from your automation page, through the UI, it won't show failures in this case because your…

My first thought was that it is not the default behaviour. However, the latest JSD versions are indeed auto-commenting after attaching files. I haven't found any reference to this "auto-commenting" feature as yet. I did notice that, for the latest versions (tested on 4.9.0), you can disable it when you disable the module…

Pretty useful. Thanks for sharing. The Integrity Check for Jira is also a good free one to keep your Jira clean and prevent headaches during migrations as well.

Hey @Ashish Pandey, I would say that you can achieve this in several different ways, i.e., behaviours, custom listeners, scripted field, etc. Even for each one of these options, I believe that there are many alternatives to implement this. That said, I can share an option using a custom listener so that you can test it on…