Ivan Lima Expert

I'd say yes for managed users' Atlassian accounts, not portal-only customers. In this case, you will need to verify your domain, subscribe to Atlassian access, and configure two-step verification and authentication policies.

Hi @Kamil Beer, I don't think it's been used anymore. For example, I recall they used to be the icons on the workflow designer and dashboard gadgets. At the Atlassian public issue tracker, I found a request to remove the option, but it has already been closed as a "Won't fix" resolution. *…

Hi @Nozomi Watanabe. Welcome to the Atlassian Community! Yes, it is possible to bulk update the time spent on issues using CSV import. You can find= detailed steps on the following links: * Jira Cloud: https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/ * Jira…

Yeah, definitely my phone. Also, I've never thought about it from this perspective, but you probably always have been important enough, so you don't need one. 🙄😜 For most people, including myself, I think health concerns will arise when you realize you don't have your phone in your pocket.

Hi @Otilia Amarandei, you need Jira admin permission to import it via the External System Import under the Configuration > Settings admin option. Have a look at Import data from a CSV file. You will find additional capabilities such as importing multiple projects, and fields.

Hi @dhaliwal. Welcome to the Atlassian Community. Have a look at the table on Configure notification schemes (Events) and let us know if that answers your question. Team-managed projects and customer notifications work a bit differently, though.

Hi @Ben Van Walbeek, I don't believe there is a way to check filters/dashboards usage. There is a feature request that you can vote on and add yourself as a watcher to receive notifications from now on. * https://jira.atlassian.com/browse/JSWCLOUD-20801 I'm not sure if you can raise a ticket with Atlassian Support as…

Hey, @Julian from AF, I tested Jira Cloud but found this for Server/DC. "We do not currently support accessing fields within insight objects." Therefore, insight fields' full name, key and summary. https://confluence.atlassian.com/automation/smart-values-993924860.html

Assuming the filter scope has the correct Id, your CF is "Delivery address 2", and you have already defined the "Delivery address 2" scope as your Clients' Insight object, so your smart values should point to it. Try replacing your smart value for the one below. You should be able to get that working now. {{"Delivery…

Clients should be your insight object custom field, where you need to set the insight objects field configuration by selecting the schema and scope to ensure your smart values won't find conflicting objects/attributes to fetch. In this case, if the Insight object is Clients, ensure you scope your custom field to Clients…

You have to use the actual object, though. In your case, Clients. See the example below. I've got an Employee object with an attribute object Manager for the CRM schema, which points to Employee in this case. For the automation, as an example, I'm adding a comment to the issue using the smart values. Comment on the issue…

Hi @Julian from AF, following the article you shared should work. Why are you not able to make it work? Could you please share a bit more details about your setup? I assume you've got a custom field in place mapped to the schema you want to pull the attributes from.

Hi @青山 明, I'm not sure if I fully understood your question, but it sounds like you either need to re-fetch issue data to refresh the smart value with the latest field values or find the correct smart value. If none of the links help, you can share more details and a screenshot so we can better assist you.

Hi @ncavin. Welcome to the Atlassian Community! I'm not sure if it's possible. You might use a listener that will capture a password change event programmatically. I'm interested in learning what others have experienced with this type of implementation. However, I wouldn't advise that; what makes sense to me is connecting…

Notifications help in this case, but you can explore some level of synchronization through marketplace apps, such as Backbone Issue Sync for Jira. You can also create an application link and explore that integration too.

Thanks for sharing a screenshot; it definitely helps. #1 -"You can only invite people with avionos.com email addresses. Contact your site admin..." Your site access configuration allows site admin and trusted users to invite anyone while existing users can only invite new users with approved domain(s). This is a…

Hi @Sushant Pandey, this is odd. Organizations don't get assigned automatically by default—unless your global configuration is set to "new requests automatically be shared with a customer's organization," but even though it shouldn't assign to an organization the customer doesn't belong to. I've seen a similar scenario…

Yeah, there is no API. A feature request, JSDSERVER-6791, was raised through this community post, SERVER REST API - How to get users without organization, which is related to what we're discussing here. As suggested in the post, I have tested the Server REST API just in case, and it doesn't work. For the database, you can…

I just realized you tagged the question as Server. I'll dig around to see if I can get some insight into that.

Hey @Derek Fields _RightStar_, have you tried the Get customers API. It's marked as experimental, but it should do what you're looking for.

Hi @Drew Baird. Welcome to the Atlassian Community! Are all the users active? Instead of adding them to the customers' page, have you tried adding them through Project Settings > People > Add people and selecting the Service Desk Customers to project role? Also, it would be helpful if you could share a screenshot of the…

Hi @Tim Briggs. Welcome to the Atlassian Community! In short, you cannot add groups to customer organizations in JSM as yet. There is a feature request you can vote on and add yourself as a watcher to receive notifications from now on. * https://jira.atlassian.com/browse/JSDCLOUD-4867

To my knowledge, the insight custom field "Insight Object/s" supports placeholders for any issue field data, which is configured in the Issue Scope IQL but not for the filter scope. You can broaden the filter scope, including the object types you want; it can be multiple object types. Thus, you would need to use…

I misread that; you meant organizations to the site level, not grouping customers into organizations within your service project. Cloud sites are independent; therefore, natively, sharing should be done within the same cloud instance, not across instances. You can manage managed accounts to the organization level, though…

What is the type of your attribute Clients? And what is the configuration of your custom field Petar Test? Assuming Clients as an object X, where you have the user type as an attribute of object X, you could set up your custom field like: * Object schema: Catalog * Filter scope (IQL): objectType = "Users and groups…

Hi @Mikael Møller Hansen. Welcome to the Atlassian Community! If the ultimate goal is to have people from both organizations collaborate on issues, wouldn't sharing the issue with both organizations be sufficient? I know customers can't select more than one organization during issue creation, even if they belong to more…

That's what the filter issue scope does, including during issue creation. If you can share your setup, it would be helpful. The more details you share, the better we can assist you.

Before discussing possible solutions to achieve that, let me ask you a question. Why do you have customers, those you don't want to see and comment on all tickets, within the organization? What is the use case that you need those customers within the organization?

It sounds like the next steps would be to find out why it's been marked as read before it gets processed. I've seen a similar case with a client where the actual reason was related to rules created by the mail server administrator. Given your description, it doesn't look like Jira is the culprit. I'm interested in learning…

@Stefanie Sullivan, assuming the users are customers, you can add the same set of customers to different organizations. Depending on your customer permissions and global settings. If your configuration automatically shares email requests with the customer's organization, you can achieve that by adding them to the…