Gaurav_0av1h6 Expert

Hello @Keenan McCrary I order to have the different service requests visible directly on the User Portal, you will need a single group which contains all the request that you need to display. This way, it will not display the groups but the service requests directly on the screen. Please refer to the screen shots below.…

Hello @Cedrik Keviczky In the overview screen, the SLA clock will show for every ticket on which it is applicable. Please see the screenshot, which shows 5 tickets and both Time to first response and Time to Resolution are shown for all tickets as it is applicable to all. This can be edited by clicking on the 3 dots on the…

Hello @Ted Cohn The issues do have ongoing comments, which can be utilized to capture the comments from the approver. In order to simplify, I would suggest, the ticket to be reassigned to the original assignee and the assignee to review the comments and then take appropriate actions. Let me know if this helps or if you…

Hello @Cedrik Keviczky The SLAs work in a sequential manner. When a ticket is created, the system compares it to the defined SLAs aand assigns the one which matches the JQL. So to cater to issues which do not match any condition, we have the SLA for 'All remaining issues'. You can update the goal for this to 'No Target',…

Hello @Ted Cohn This is possible using Automation and Workflow in the below manner: * Set up automation to create either Sub-Tasks for the 3 teams. * When the 3 Sub-Tasks are DONE, another Automation can move the Parent issue into Review State and Assign it to the required person. * The workflow can be configured for…

Hello @Guillaume St-Jean For this scenario, you will need to create a link between the 2 issues. This can be achieved by update the automation rule which we are using to clone the issue. Post this, we need to create an automation rule in the JSM project which would update the status of the linked issue in Software Project.…

Hello @Yee Frost For capturing the name of the object in the Summary, please update the rule and set the Summary as {{Insight_Custom_Field.Object_Attribute}}, where: Insight_Custom_Field refers to the custom field which contains the Insight Object in the Jira issue which is triggering the automation Object_Attribute refers…

Hello @Strapag Administrator To define SLAs for different priorities, it can be done in different rules are a single rule. To define in a single rule, navigate to the SLAs, then select the rule and edit it. The JQL query would need to be updated as per the requirement. Please find below the screenshot for a similar…

Hello @Celle For stopping this email flood, you will need to disable the notifications from the automation rules. For achieving this, navigate to: Project Settings --> Automation (available in the left menu) --> Select a rule and go to the actions (Blue colored icon) --> Uncheck the box (indicated in the screen shot) In…

Hello @Rahul Kindly elaborate on the above question, do you want reject some issues based some conditions?

Hello, The scenario where some records are showing up on the Issue Create screen and are not found even with the search functionality is a bug and is being tracked via JSDCLOUD-9911. The records are available on the user portal and can be leveraged. Thanks Gaurav

Hello Fabian, Thanks for the response. I have already tried that but the challenge is, it does not return any records even when typing the name of the object. It is just recognizing the top 50 records. Thanks Gaurav

Hello @Jimmy Seddon @Ben Thoma Kindly share your inputs on this. Thanks in advance. -Gaurav

Hello @Jimmy Seddon , @Ben Thoma , I am trying to register for the July cohort for ACP-620 but the system is not taking my professional email id stating it has already been used. Hence, I registered using my personal id. Is it possible to join both the cohorts for different certifications? If yes, kindly help me for…

Thanks for checking @Ben Thomait seems I just made it in the nick of time. I have registered and joined the group now. 

Hello @Jimmy Seddon , @Ben Thoma I registered about 12 hours ago for the June cohort but have not yet received any email on my business or personal mail id. Do I need to register again? I can push my certification to July if the June cohort is full and not accepting any further nominations. Please share your feedback.…

Hello @Jimmy Seddon Thanks for the quick response. Just wanted to understand another thing, is this independent of my pass for the Team'21 event? Thanks in advance. -Gaurav

Hello, Though I could not attend the webinar but would like to join the Certification Accelerator Experience for ACP-120 which I intend to take in June'21. Please let me know if this is possible and also the process and requirements for the same. Thanks in advance. -Gaurav