Comments
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Hello @binay_yadav This is something that can be achieved using Automation but would depend on your use case. What would you like to do if the 'Story Points' field is empty? I have created a sample Automation that updates the field if empty. This can be customised as per your requirements. Please accept the answer if this…
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Hello @fim-user Welcome to the Atlassian community!! As you are on the Free subscription, the steps to convert an issue to Sub-Task type are as below: * Click on the 3 dots on the issue which needs to be converted * Select Move * Select Sub-Task from the drop-down and add the parent to proceed * Proceed with the…
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Hello @Satoshi Yabe Welcome to the Atlassian community!! Site-admins are able to maintain the Cloud site - mostly users, which are shared across the applications that make up the site. The details of permissions are available here. Confluence administrators perform basic administrative tasks such as adding users, changing…
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Hello @David Jung For this implementation, you will need to understand the ticketing system which your customer are making use of. If they are using JSM, follow the suggestion shared by @Jack Brickey If not, then you will need to look at integrating that system with your JSM system. That way the ticket can be escalated…
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Hello @Alghaida Aljuraisy Welcome to the Atlassian community!! In order to close an issue in Project A based on the closure of the issue in Project X, you will need to create a Global Automation. The steps are as mentioned as below: * Navigate to the Automation on Project X from Project Settings * Select Global Rules and…
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Hello @Roja Gurram My apologies for not reading the issue completely and assuming that it is for Cloud and not the server. Kindly check the Notification Scheme of the project for which this is happening, specifically the notifications for 'Issue Commented' and 'Issue Comment Edited'. Please accept the answer if this helps…
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Hello @Dmitriy Tamolyunas Welcome to the Atlassian community!! In order to remove yourself, you will need to contact the site admin. The site admin can delete 'Remove the user' from the User Management panel. Please accept the answer if this helps solve your query else respond and allow others to share input.
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Hello @Roja Gurram Please navigate to 'Personal Settings' under Jira, to check these settings.
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Hello @Roja Gurram Just to add, the settings as suggested by @Vincent Grajek would need to be updated by the user who is not receiving the emails notifications on the profile.
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Hello @Anna-Karin Stolt Welcome to the Atlassian community!!! As confirmed that you have the required issue types, all you need to do is to open a story and look for the ticket mark icon right below the Story Summary, to create a Sub Task. Kindly refer to the screenshot below. Please accept the answer if this helps solve…
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Hello @Margaret Winward Kindly confirm if you are still having this issue. Also, it would help if you can share the workflow status as well.
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Hello @subodh karmarkar Welcome to the Atlassian community!! For this use case, you can define the labels for articles that you wish to see with any of the request forms. Then navigate to Project Settings --> Knowledge Base and add those labels against each form type. Please accept the answer if this helps solve your query…
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Hello @Ram Dafe For Team Managed projects, the project admin can directly add the required issue types. The Team Managed projects do not make use of schemes. Navigate to Issue Types from Projects settings to add a new Issue TYpe Please refer to the below screen for the same. Please accept the answer if this helps solve…
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Hello @BenGreg This is possible using automation. Please refer to the below screenshot for setting up the automation. I have set it up simply as to whenever any issue is created the 'Request Participants' would be updated to the defined user. This can be customized as per your use case. Please accept the answer if this…
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Hello @Kyrie.Huang Usually, the assignee to a ticket gets notified via email about the issue assignment.
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Hello @Shane McNeil This is an interesting use case> If I understand correctly, the user sends the mail to an intermittent email id which then forwards it to the actual Jira email id to create the issue. This way the reporter to be the intermittent email id. Based on this understanding, the below automation can be created.…
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Hi @szymon_szostak This is something really odd. I have tested it with 'Value change for Request Participant' and it was working smoothly. Could you possibly try creating a new rule and see if this behaviour is replicated? Please accept the answer if this helps solve your query else respond and allow others to share input.
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Hello @szymon_szostak This means that Jira is recognising the trigger properly but not the condition. I would suggest you test it with your id, which will help you identify the exact condition that needs to be configured. Also, please confirm if you are able to see the alias in the drop while setting the condition. This is…
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@Kyrie.Huang For the comment to be visible to the customer, it will need to be marked as Reply to customer. This would be visible to the customer on the user portal. The user would receive an email as well for the comment.
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@Kyrie.Huangdo you mean when you are replying from email for an issue that has been created? If that is the case, then you need to reply to the mail with the issue id in the subject line. The subject line should look like: [ABC-123]: Issue Summary
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Yes, @Kyrie.Huang , that is the same email address that can be used by the customer to send the email.
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Hello @Kyrie.Huang The email id mentioned on the 'Configure email request types screen', can be used by the customers to send the email. The customers would be able to track the progress or check updates using the customer portal. All the updates (marked as 'Reply to Customer') from the Jira Service Management are…
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Hello @Kyrie.Huang The Email Request setting list all the Request Type, defined for the project under Project Settings / Request Types In case, you feel that the pre-defined Request Types do not serve the requirements, you can Add a new one as per the requirements. The same will then start reflecting the list for Email…
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Hello @szymon_szostak Welcome to the Atlassian community!! You have an interesting use case, one which I have never tried before. I sent an invite to the email id which was required to be confirmed and created the below rule which is working as expected. I would suggest sending an invite to the mail id…
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Hello @Meghana Ramesh I understand that you have a large project, which has multiple programs running as a part of it and you wish to track all of it together. In Jira, separate projects are usually created for tracking such programs as each is unique and might have separate requirements. To completely understand your…
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Hello @Administrador Jira ITSTK The Standard subscription does not have any limitations on the number of emails sent, so your concern would be alleviated. The feature details for different plans are available here. To understand the automation limitations as per the available documentation, please see the below: If a new…
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Hello @Lily Wang From the error screenshot, it seems that the add-on (JMWE) license is not active due to which it is unable to execute. I would suggest you to check and update the license, and then try again.
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Hello @Mark Cartwright For this, you can create an automation with the condition as shown in the below screenshot. <em>{{issue.comments.author.displayName}}</em> equals {{issue.reporter.displayName}} OR {{comments.author.displayName}} equals {{reporter.displayName}} For more details on smart values, please refer to the…
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Hello @Mohammad Asiffraza Kindly share the details of what is the output of the query. I have just tested this query and it returns the required result set. I would suggest testing it with an issue, which does have linked issues. Please refer to the screenshot below. Please accept the answer if this helps solve your query…
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Hello @Mohammad Asiffraza Welcome to the Atlassian community!! The following query will help you to find the tasks linked to a particular story linkedIssue in linkedIssues("XY-123") Please accept the answer if this helps solve your query else respond and allow others to share input.
