Gaurav_0av1h6 Expert

Hello @[deleted] Please make sure that you have an "Edit issue" action in your automation before you can go into that screen. This helps you get the email options.

Hello @Reine Berg Usually, JSM creates a new ticket if it does not find an existing ticket number in the subject line of the email. I would suggest you try to make the subject like '[ABC-123]: Test Issue', where ABC-123 is an existing issue number. This was the email body will be added to the comment of the issue. Please…

Hello @[deleted] To stop the emails from being triggered due to this automation, please uncheck the option to send emails from the More Options list. Please share if you have any further queries. Kindly accept the answer if this helps.

Hello @Juuso Ikonen Let me try and explain this, the query was running fine till all AND conditions but at the point where it found the OR condition, it considered everything before the condition as statement 1 and everything after the condition as statement 2. Then, it returned you results of 'Statement 1 OR Statement 2'.…

@Juuso Ikonen Try adding the condition on labels in a bracket like Status in ("Waiting for support", "In progress", Escalated, Pending) AND ( labels not in (feature_request) OR labels is EMPTY) I believe this will get you the required result set. If it works, I would suggest you change the condition on Status as well and…

Hello @Rowena Frenchman Welcome to the community!! From the description, it seems that the users are added to the generic group but do not have the permissions to be assigned a ticket. I would suggest you check the Permission Scheme of the project and look for Assign Issue permission. Please share if there are any other…

Hello @Juuso Ikonen While you are trying Status is not ("Closed", "Resolved"), I would suggest you try it as Status not in (Closed, Resolved). I do not have the labels implemented in my environment but using the JQL as below does provide the required output. project = "ITSM project" and "Ticket category" = "Service…

Hello @Jason Liu The details are available in the issue history. Also, you can refer to and use the API shared by @Mehmet A _Bloompeak_

Hello @Jason Liu The timestamp of status change is by default captured in Jira and can be used in reports. Could you please explain the use case and usage for capturing the time or date of changing the issues to an exact status?

Hello @Tevegi Thiruccheluam Welcome to the community!! The approvers can be configured without the use of 'services'. The workflow can be configured to include an approval stage and while configuring the Approvers, it can be set to any individual or group of users already defined in Jira. Please share if you have any…

Hello @Yorick Rahou Welcome to the community!! As per your scenario, a sub-task has multiple issues across different projects linked to it and should be moved to status DONE when all of the linked issues are moved to DONE. For this scenario, the rule can be triggered every time an issue is transitioned to the status Done.…

Hello @Tao Ren Welcome to the community!! Kindly elaborate on the function which you are looking for via the API. The complete details of all the available JSM APIs are listed here. For reference, the JIRA APIs are available here.

Hello @Anjali Pandey Welcome to the community!! There is no known outage for Atlassian cloud hosting. I would suggest you connect with your site administrator as they would be aware of the hosting type and possibly the reason for the outage. Please accept the answer if it helps.

@Rasmus Iversen You got it!! Keep exploring!!

Hello @Rasmus Iversen The customer access can be controlled by the Project Admin. Navigate the following path: Project Settings --> Customer Permissions From here the project admin can control who can send requests to this project as well as how customers can share requests. I believe this is what you are looking for.

Hello @Sudipto_Roy Confluence Cloud comes with the 'Sprint Burndown Gadget' macro which can be used for this purpose. Kindly accept the answer if this helps.

Hello @Rasmus Iversen This setup is possible with a standard subscription. Please refer the complete list of features with pricing for each subscription here. KIndly accepts the answer of this helps you.

Hello @Маргарита Welcome to the community!! As you are using the Macros, the links would be found in the content of the COnfluence page. Sample query for Postgres DB is as: SELECT c.CONTENTID, c.CONTENTTYPE, c.TITLE, s.SPACEKEY FROM CONTENT c JOIN BODYCONTENT bc ON c.CONTENTID = bc.CONTENTID JOIN SPACES s ON c.SPACEID =…

Hello @Kay Kalunga Kabwe This window comes up when we edit the workflow and check the checkbox for 'Add Approval'.

Hello @Kay Kalunga Kabwe As I understand you will be assigning the ticket to 2 groups of Approvers and require 3 approvals from each group. This can be set up while configuring the approvals. For approvals required, select the option with the count of approvals required from each group and that should cater to your…

Hello @Tej Patel Welcome to the community!! I would suggest you validate your access to the Project. Also, try to run the same query in Jira and validate the results. Alternatively, you can check the Application Links as well or connect with the Admin to check this.

Hello @Vladimir Lapenok Welcome to the community!! It would help if you could copy-paste the error message as we will be able to translate it and provide suggestions.

Hello @norair.markarian Welcome to the community!! To move the tickets between boards, you can create the set the filter JQL query accordingly. Ideally, the boards are views that present a particular selection for a scenario and not boxes that contain the issues/ tickets. We should update the tickets accordingly so that…

Hello @SIDHANT CHAWLA As you are migrating to the same instance type, with a change in the underlying infrastructure only; it does not change anything. The plugins would behave the way they do today. As for any migration, it is always suggested to perform a Test Migration first and validate all the scenarios. Let me know…

Hello @RIchard Gwatkin The feature or option that you need here is 'Global Rules'. The option is available under Global Administration. I would suggest you reach out to your instance admin for this. Please note, Global Rules have limitations on the number of executions based on your instance subscription like Standard or…

Hello @Candy Tricia Khohliwe The rule can be created in the below manner * The trigger can be set to a schedule to run on the First Day of the Month; this can be customised to be the first Monday or so as well. * The issues can be filtered using the JQL as well. * Choose the as action as Send email, define the recepients,…

Hello @Roopa Unfortunately, there is no workaround possible for this. An alternate would be to convert the project from Team Managed to Company Managed project.

Hello @SIDHANT CHAWLA Welcome to the community!! As I understand the problem statement, you intend to migrate from AWS Cloud to a VPC in AWS. Assuming that the instance would remain a Data Centre, I do not see any challenge with respect to the 3rd Party plugins, as the instance time stays the same and just the underlying…

Hello @Roopa As far as I am aware of the features of Team Managed Projects, it does not have separate screens for Create, Edit and View options for an issue type. In order to add a new custom field for an issues type, please follow the below steps: * From your project's sidebar, select Project settings > Issue types. *…

Hello @Alexey Matveev The article mentions that you were writing a utility to migrate the Zephyr data. Kindly share if the utility is available. We have a use case to consolidate the current Server data into an existing DC instance.