Gaurav_0av1h6 Expert

Hello @Gaurav Agrawal We have reviewed the utility and it definitely fits our use case. I have reached you over the mail, kindly check and let us know if a demo would be possible.

Hello @chai All the features available along with the costing for different models are listed here. Also, check the difference between monthly and annual prices. The annual prices are for a user tier (range) whereas the monthly ones are for a fixed user count. The annual prices are usually discounted as well. For adding…

Hello @Dan W I understand and it seems that the cloud offering is being updated on a regular basis. Let us hope that this DC functionality comes to the cloud soon. Let me know if I can help in any other way.

Hello @chai Welcome to the community!! For a quick start, I would suggest you opt for a cloud instance. The advantage would be that it is maintained by Atlassian, and we get the instance in a ready to use mode and kick start the usage. The documentation for cloud setup can be accessed here. The alternate option currently…

Hello @Bojan Virag As per my understanding, there is a 9-hour difference between your time zone and system time zone. You need to filter all tickets between 0300 hours and 1800 hours of your time zone; this translates to tickets created between 1800 hours (day - 1) and 0900 hours in the System Timezone. As we need to look…

Hello @Sai Krishna Yadav Challendula If the use case is to make the 'Linked Issue Field' as required based on the selection of values for the cascaded field, I would suggest exploring the plugins. I am not aware of any which might help in this scenario.

Hello @Sai Krishna Yadav Challendula The field can not be set as required using the Automation rule but you can set a default value for such fields. Let me know if you need any guidance for that.

Hello @Григорий If I understand the use case, you need certain fields to be copied from another issue, at the time of issue creation. Please share detailed use cases and questions, enabling me to guide you with precise details. Kindly accept the answer if this helps resolve the query.

Hello @Sai Krishna Yadav Challendula Please find below the snapshot of a sample rule which I have set up using the cascaded list. This can be customised as per your business use case. Please share detailed use cases and questions, enabling me to guide you with precise details. Kindly accept the answer if this helps resolve…

Hello @zaheer_akhtar As @John Funk informed that to see the board, a license is required. Alternatively, you can filter the result set and send it to the customer base as an email. This can be scheduled and would not require licenses.

Glad I could help!!

Hello @Maxime Nedeau Welcome to the community!! This feature is currently not available with the native Jira Service Management. That being said, there are plugins available that helps extending the native email functionality and help with this. You might have success when using the Enterprise Mail Handler for Jira. But I…

Hello @huangxuan 欢迎加入社区！！ 要更改徽标，请按照以下步骤操作。请注意，这需要系统管理员访问权限。 选择 > 系统 在用户界面下，选择外观。 在徽标部分，上传要用于 Jira 站点的徽标图像。您还可以从以 http:// 或 https:// 开头的 URL 上传。 如需进一步定制，可以在此处参考 Atlassian 指南。 如果这有助于解决查询，请接受答案。 Translated using Google Translate, English version below: Welcome to the community!! To change the logo, please follow the below…

Thanks for the responses, the issue is now resolved!!

Hello @Sai Krishna Yadav Challendula Welcome to the community!! As per the details shared, I understand that a custom filed in the parent issue must be set based on the values of the cascaded select list on the child issue. This can be achieved through the use of Automation. I have tried it using the value of both lists.…

Hello @Idham Zainal The JQL can be added to the trigger step itself. Please refer to the below screenshot for this. Let me know if this helps and if you need further help in setting the automation rule. Kindly accept the answers, if it helps resolve the query.

Hello @Farhaad_n The additional options are due to the fact that you have agent access as well on the JSM (Jira Service Management) project as well. For the actual users, the additional options would not be available.

Hello @Rafał Chomik I have worked on a use case where * Insight Custom Field stores one of the attributes of Insight Object * Automation is triggered at issue creation * Another attribute of the Insight Object is updated into a Text Field The Automation Rule can also update the Insight Custom Fields as well. Please find…

Hello @Mia Nothaus Welcome to the community!! For the use case, where the issue sync needs to happen between 2 different instances, you would need a 3rd party app. I have used 'Backbone Issue Sync for Jira' for a similar use case in the past and it has been really comprehensive in covering the required data and intuitive…

Hello @Farhaad_n As I understand, the member is creating the ticket from the user portal. If this is correct, then they can click on the 'Share ' option from the portal and provide the email id of the other team member. This is available when the ticket has been created. Please let me know if this helps. Kindly accept the…

Hello @venkateshprasad We have implemented a similar use case where we are setting the approvers to a particular group. We are triggering the rule on issue transition, check for the values of a custom field (Department) and set the approver to a Group accordingly. This can be customised as per the use case. Also, when a…

Hello @Vibhay_Chawla If this is still an issue, this can be resolved by using the Automation Rule. Let me know if you need any guidance for setting it up as I have set up something similar.

Hello @Idham Zainal The rule for this can be set up in the following manner: * Setup the trigger as Scheduled * Use the JQL to identify the issue which fit the criteria * Assign the rule to the appropriate assignee This would require 2 separate rules, 1 for each time zone. The below screenshots capture the steps. Let me…

Hello @Tran Tien dung If I understand correctly, the Team Board is to show the issues assigned to that team. Please share that when an issue is created, how it is decided that it will be assigned to Team-1 or to Team-2. Looking at the scenario again, I would suggest setting up an Automation Rule would be the best possible…

Hello @Tran Tien dung The post function which can be used is 'Update Issue Custom Field'. Once you select this, then you can select the required custom field on the next screen and define the value as well. Please let me know if this helps in resolving the concern. Kindly accept the answer if it helps you.

Hello @Marianne Lee (Nagarro) To differentiate internal comments from reply to customer, please use the smart value {{comment.internal}} This can be used in a condition like shown n the screenshot below. For including attachments in comments, currently, we do not have any possible solutions. The best way is to include it…

Hello @Dan W On the cloud side, the easier way to identify which rule errored out would be to go to the 'Global Administration' panel for Automation. The rule which errors out would have a 'Red Exclamation' mark next to it. You can open the rule and click on 'Audit Log' which opens the logs for that particular rule. This…

Hello @Ricard Martin Welcome to the community!!! For this issue, please check the 'Notification Scheme' that is applied to the project. For receiving the issue created notification, the 'Watchers' should be added as well. The navigation to notification is as follows: Project Settings --> Notifications IN order to make any…

Hello @Raul Gongora The JQL query can be framed as below: 'project = DI and "Time to resolution" = completed()' There are multiple options available to replace 'completed()', like 'breached()' etc. Please let me know if this helps or if you have any other questions.

Hello @Benjamin Please navigate to Project settings --> Automation --> Create rule This will help you create a new automation rule.