Maksym Yokha Atlassian Team

@Tony So , @Kamil Pietrzyk , @Hannah Sinemus , @Alessandro Lattao , hi everyone! I'm Max, a dev from the Product Integrations team at Atlassian. Recently we rolled out a feature that had a bug in it that affected the project search field in the "Create Issue" tab. We rolled that feature back as soon as we received the very…

Hi, @Asbjørn Søborg-Madsen !! First of all, gets a tiny bit happier every time we see 'great plugin' kind of comment as we try to deliver the best experience we can. Also, thanks a lot for reporting this. Though you've found a workaround (which is really cool of you) it's still a defect and we have already fixed it for you…

Hi @Amitava Mallick! There's a lot of people who use G-Suite over MS Office and Atlassian has Jira Cloud for Sheets app which would be handy for you!

Hi @Praveen Narula . Unfortunately we don't support direct installation of this add-in into Outlook desktop (if that's what you're looking for). There's a ticket which you can watch and vote for https://jira.atlassian.com/browse/API-154 If you want this add-in to support Jira Server there's another public ticket you can…

@Martin Angleitner , I've created a ticket in our public issue tracker so you can track the updates over your request. Also, if you've encountered any bugs or have a feature request you can leave a feedback or reach Atlassian support directly from the add-in: Thanks for sharing your experience and have a good day!

@Martin Angleitner here are a few points: * In case of system emails the issue key would be present both in a subject and in a body of an email: * When issue key is being underlined it lets you pop up a contextual add-in with some info about that ticket but the platform doesn't allow us to highlight and open a contextual…

Hi, @Martin Angleitner, so you want the app to highlight and parse issue keys in the email subject the same way it does in email body, is that correct?

Hi, @F_ Wolf ! Thanks for the feedback. We're constantly working on improving the add-in. As of things you've mentioned: * We're sending the whole email thread if it exists in a particular email. Surely the thread will not be attached if it was cut beforehand. * This is a feature we're shipping soon. * JSD support is one…

In the new Outlook experience there's the menu at the right top corner of the letter: If you click it the installed add-ins would appear in the end of the list Though, if there's no Jira Cloud app I suggest you to click `Get add-ins` and try to get it from a marketplace.

Hi @Kiril Vigdorchick are you using the "new Outlook" experience or the old one?

@F_ Wolf this is the link to Microsoft's add-in marketplace. You don't really need to download it, you just need to install it into your Outlook account. On app's marketplace page there's a list of supported products where the add-in would work. Note, that if you run a managed Outlook account (usually Exchange) your…

Hi @Matteo Gianello ! Currently the app does not support some issue types and custom fields needed in order to create issues. Though, I want to assure you that the team is constantly working on improving the experience and adding more things into the issue creation process.

@eclawson2 The app should run on Exchange/Office365/Office.com accounts with clients starting from: * Outlook 2016 for Mac * Outlook 2016 or later * Outlook for Android * Outlook for iOS * Outlook on the Web Though, this add-in only works with Jira Cloud instances.

Hi @Dominik Meier ! * We've created an internal bug for lost images while sending to issue. * We will consider this as a feature request. * It seems like you're talking about Service Desk kind of tickets here. We're starting to add Jira Service Desk support to our app and we've added this one to our backlog already. *…

@Brett Wyrick I'm not quite sure I understand the question. If you're questioning Jira Cloud for Outlook support by desktop clients then I can say that it works on all desktop platforms since Office 2016, otherwise please clarify the question.

Hi, @Knut Arne for your convenience I've created a ticket for the feature on our public issue tracker. You can vote for it so that it might be implemented after gathering a decent interest.

Hi @Abdullah Bamuhrez, thanks for your interest. We’ll look at adding Server support based on how popular this add-on becomes in Cloud, interest from Server customers, as well as technical feasibility. If you are looking for a solution that works with Jira Server or Data Center today, there are great options built by our…