Vishwas Expert

Hi @Per Thomsen I haven't tried this option. But this link might guide you how to customize pdf export which has font-size configure option too https://confluence.atlassian.com/doc/advanced-pdf-export-customizations-198806890.html Regards, Vishwas

Hi @Dirk Wunderlich This looks odd, the recent logs shows INFO and WARN levels. Seems no ERROR recently. Can you check the status of the nginx services and send the results of ps -ef | grep confluence Try restarting nginx and confluence services. Regards, Vishwas

Hi @Olliver Naused on the second part you can find the Migration Assistant app in Settings (General Configuration) and the last option. PFA Regards, Vishwas

Hi @Dirk Wunderlich server.xml looks fine. You can start looking at confluence log files it will be like this in confluence home directory. path: <confluence-home>/logs/atlassian-confluence.log. If you can paste the ERROR from log file we can see what is the exact issue. Usually 502 error bad gateway ,that is your reverse…

Hi @Sebastian Braun This is a strange, try clearing cache of the browser or try incognito mode once. If issue persists please contact Atlassian Support as suggested by @Jack Brickey Regards, Vishwas

Hi @Sebastian Braun It might be due to project permission. Go to "People" option in that JSM Project and add yourself to "Admin" role then all the option will be visible. Regards, Vishwas

Hi @Flemming Steen Hjorth Nielsen coming to point 2) we have find in project settings --> Permissions --> Browse project. What roles or groups has been configured ? . Please check that in that particular permission and grant that role/group access to your colleague. See what's configured here Also please try "Projects"…

Hi @Pete Nathan Try like this if it helps. In Swinlanes option select filter based on "Queries" and define JQL filter to search for "type = "Technical Solutions" Like this Also i have found a discussion something similar to your ask…

Hi @Flemming Steen Hjorth Nielsen There could be many reasons for this behavior. Assuming you are using cloud Jira ? Even though your colleague is admin in project. Can you check if they have "Browse" project permission in that single project ?. Next thing is please check if there are any restrictions added to view in main…

Hi @Colin Bridgeman In legacy automation there are only 2 options in "Run rule as" drop down. 1. Project default -- which takes from project lead value. 2. Run as user triggered. Which option is selected in your case?, give a try by changing the project lead value. I would recommend to move over to normal automation rule…

Hi @Dan Cho This is a good thought with read-only accounts concept for charging less price. But Atlassian license policy charges the user based license at same cost. May be try suggesting them in their support portal here https://support.atlassian.com/contact/

Hi @Steve Ricketts What priority level you had selected ?. Depends on that too. They will reply within 1 business day, and we are already in a weekend hence there might be some delay.

Hi @kevin zhou I hope you want a direct URL to create a story issue type in a specific project. Sample URL : https://jira.abcd.com/secure/CreateIssue.jspa?pid=<project_id>&issuetype=<issue_id> Example: https://jira.abcd.com/secure/CreateIssue.jspa?pid=17600&issuetype=12000 to find project_id: Go to Project > View all…

Hi @Umamaheswara Gupta Darsi/IT/CSIN From this part "Please make sure you have the correct access rights and the repository exists." Can you check if you have write access to the repository. Most of the time it would be you are not added to write access to private repo. Also how big is the repository ? Out of curiosity why…

Hi @Annica Müller I see something similar issue already discussed here please have a look https://community.atlassian.com/t5/Jira-Software-questions/can-t-add-issue-to-Jira-board-backlog/qaq-p/1582418

Hi @Dabin Daniel Sundaram This is a strange issue, as a work around can you try to Click on Edit issue for this particular ticket and put a value for "Category" and then try "Resolve" button. Meanwhile did you try rebuilding project index. Steps --> Visit the project. Click on the "Project settings" on the bottom left of…

Hi @Dabin Daniel Sundaram Is that category field showing any values to select in the dropdown? Sometimes it might index issue if category field is not showing any values in dropdown. Try rebuilding index of the project once and try to close. Regards,

Hi @bmacd If I understand this correctly you need to show points against each Epics in dashboard gadget ? Few questions ? This is custom field you have created and updating via automation ? or "Story points" field. You can try "Filter Results" Gadget which display the epics along with that field in the column option.…

Hello @net.ifnames1 Can you Navigate and check in Administration --> Applications. Under Service Desk option Select Email Requests, at the bottom there will Email addresses tab, there check the logs, then see why mails are not coming. Regards, Vishwas

Hello @net.ifnames1 Can you be little more specific about what were you trying to configure and what is the expected and actual outputs, then we can help you. Regards, Vishwas

Hello @ITQM Is your server placed behind reverse proxy ? Can you check what's written in logs about this error. One thing i can think of is if SSL certificate is configured for your server, then there might be some mismatch with the chain of certificates. Pls verify that if such is the case. Have a look at this…

@Chakravarthy_R Individual issues we can have as many users in watchers list. Currently jira doesn't have option for multiples issues, i.e only issue level someone has to add the watchers. Pls refer this link below, it might help you. https://community.atlassian.com/t5/Jira-questions/Add-multiple-watchers/qaq-p/306143…

Hello @Chakravarthy_R To add users as watchers go that particular issue and click on Watchers option(it will be right side) and there click on the Watchers Number, we can add users to watch that issue. Pls see the Screenshot as reference. One Important thing over is to Add Watchers to Issue one should have Manage…

Hello @Puja_Gohil One way you can achieve this is by creating a new group in confluence and all the external contractors there(isolate them from default group), then provide them appropriate Global Permissions to that group. After this go to respective spaces where they need to have access, add that group in those spaces…

Hello @Tom Klinovsky If the user is admin in project also, sometime they might not have permissions to view boards because the filter that is associated with board might be restricting user to view. All the board are associated with a Saved Filter. So check if the user has access to see that filter. Thanks & Regards,…

@cvillanueva I thought u were from that organization. If so pls reach out to respective admins they should be able to give access. And i dont have contact for that space admin Regards, Vishwas

@Chakravarthy_R One way to check why the email not delivered to particular user. Navigate to the issue which user is reporting that mail is not delivered. In that issue Click on Admin and Select Notification helper there provide the user name & Notification event and submit, it should show you the reason why mail is not…

@cvillanueva You get an option to request access if the page is restricted for both "View and Edit", if you are able to see that page then obviously that page is only restricted for Edit or the request access message above doesn't appear, you're not able to request access for that particular page. This usually is because…

@Marina.Dorati * Search for Contact Administrator Form, generally appears on 500 error page of confluence. If that is available that is one way to reach out admin. If that button is not available admin might have disabled that button. * Pls search for name admin in search bar in right top bar, a space by his name should…

Hello @Earl McCutcheon Thanks for the reply and the plans. Just had few more queries: 1) We have Jira 6.3.13 on Oracle 11g version and we want change it postgreSQL DB , Could you suggest us what we can do by keeping upgrade to 7.13.2 in mind. 2)Also we have JSD 3.9.2 on PostgreSQL 9.4 and when we upgrade it to 3.16.2 what…