Vishwas Expert

Hi @lins llp Yes all the cases you mentioned above are feasible. For 1 & 2 please check out this link https://confluence.atlassian.com/confeval/other-atlassian-evaluator-resources/migrating-from-cloud-to-data-center For 3 please go through this…

Hey @Abdul Kader Broachwala The JQL query looks fine. Problem might be with Resolution not being set on the issues. Please check that if the issues returned in the query have Resolution set or they are showing as "Unresolved" for "Done" status issues. In case they are shown as unresolved you may have to set the resolution…

Hey @Wojciech Klupś According to this link https://jira.atlassian.com/browse/JRACLOUD-77723 they have said that only plain text works. Adding rich text/html/js script is not an option yet. Please check out the link and vote for the feature. Regards, Vishwas

Hey @Sofia Vieira Queiroz de Almeida My guess this option are not there in Jira Cloud Advanced Settings. In Jira Sever and DC these configurations are there. Regards, Vishwas

Hey @Thembisa Ndlamlenze Did you try mapping the values that were available in the dropdown. it should allow you to move forward after mapping is done.

Hey @Roey Josefsohn Not able to figure out what could be the issue. As a site admin of the cloud we should be able to search for all the groups in that dropdown. I would recommend to get in contact with Atlassian Support Team here https://support.atlassian.com/contact/ Regards, Vishwas

Hey @Alina Arhipova Welcome to Atlassian Community !! There are 2 ways for this. One has to create a Atlassian Cloud site with a preferred plan(Standard, Premium) i.e,. trail can be initiated for any Atlassian product and go with Migration. Also we an setup a free trail at one stage of Migration. At "Connect to Cloud"…

Hey @Surendra Welcome to Atlassian Community !! Well change management process is part of ITSM, Jira Service Management is the best application to be used for this thing. The whole purpose of JSM is based upon ITSM modules. One can configure a workflow for Change Process in Jira Software but it wouldn't be ideally good.…

Hey @Даниил Did you try incognito browser mode to check if issue persists. My guess it is something to with browser extensions. please disable one by one of them and check if that solves the issues. Regards, Vishwas

Hey @Mahsa Rahbani It would be condition in workflow. "Sub-Task Blocking Condition" is the one you need to look at. Regards, Vishwas

Hey @ines_vilarino Welcome to Atlassian Community !! Well JQL returns the set of issues at site level and when we restrict query by adding project = XYZ then it returns issues at XYZ project. In your case you are looking to get the issues not in incident across all projects ? so JQL would be like this issuetype !=…

Hi @Thembisa Ndlamlenze Can you please check if the field configuration used for both task issue in both project are same ? Are these 2 projects Company Managed ? Regards, Vishwas

Hey @Roey Josefsohn Did you try giving the exact name of the group there ?

And group search in the dropdown we have provide exact match

Hey @Roey Josefsohn It should show up, I tried from my end group showed up. Try without giving any group name, it should show all group of your site. Regards, Vishwas

Hey @jeyanthi For authentication yes access token and secret is used. Refresh tokens are just credential artifact which allows client application to get a new access tokens without having to ask the user to log in again. Let me explain in detail about refresh token and working. A refresh token is a special token that is…

Hi @broich.stefan That's correct. Regards, Vishwas

Hey @broich.stefan Atlassian application installers are bundled with specific version of apache tomcat, so it's not recommended to upgrade apache tomcat to some version which is not supported. Upgrading apache tomcat will lead to an unsupported version and Atlassian wont be able to support in case of any issues. So…

Hey @broich.stefan Currently supported platform doc says Apache Tomcat V8.5.65 as supported one. Usually Jira Application installer is bundled with that version only, hence upgrading to some other version would not be recommended. Better solution is reach out to Atlassian Support Team and ask this question. Regards, Vishwas

Another thread similar to this request https://community.atlassian.com/t5/Jira-Service-Management/Changing-the-Customer-Service-Centre-portal-URL/qaq-p/1873114

Hey @Juan Carlos Cardenas Padilla Currently there is no option to configure JSM Customer portal to be redirected to a custom URL. Maybe you can check with your IT Team about redirection or create a static html page for support.integrait.co which does the redirection to Customer portal URL. Regards, Vishwas

Hey @Thembisa Ndlamlenze There are 2 options to move forward for this. First one would be to make "Component/s" and "Fix version/s" a non mandatory field in "Field Configuration" in Destination Project. Other one would be to add the listed Components and Versions showed on the bulk edit screen in Destination project. That…

Updated answer to show both option to configure validator and conditions

Hey @Dirk Ronsmans I was about to respond same. Yes Validator would be the best solution as it shows users what is the required field before we do transition. Let me edit my answer to accommodate validator too. Regards, Vishwas

Hey @chathuri kaluthanthri Welcome to Atlassian Community !! We can add condition/validators is workflow transitions to achieve this. Link on how to configure conditions/validators in workflow https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/#Advancedworkflowconfiguration In…

Hey @Praveen Chitturi Welcome to Atlassian Community ! The Screenshot you have sent is Atlassian Jira Server so a manipulation in code from backend can allow to provide those type of hyperlinks. In Atlassian Cloud Jira we cannot do this. Regards, Vishwas

Hi @Chris CHAULVET In Bitbucket cloud we have "Jira Issues" tab that's where we have to link a Jira project. Like this then we can see that particular repository in "Code" tab of Jira Regards, Vishwas

Hey @jeyanthi Refresh tokens don't expire. I guess answer holds good as I found another thread which had the same link as mentioned used in the answer https://community.atlassian.com/t5/Bitbucket-questions/Does-the-refresh-token-obtained-through-the-OAuth-2-0-for-Apps/qaq-p/1417743 Regards, Vishwas

Hey @David Stokes Looks like your are trying to configure this for "Team Managed Project". Can you please check this similar query here https://community.atlassian.com/t5/Jira-Software-questions/How-to-configure-epic-link-for-team-managed-project-issues/qaq-p/1824463 It is mentioned that "Epic Link" or "Epic Name" field we…

Hey @Mohammad Alghezzawi We can try a JQL like this: status changed from (A) to (B) and sprint = <sprint_name>. In your case query will be status changed from ("READY FOR QA") to ("IN PROGRESS") and sprint = "Provide Sprint name here". This query should return all the tickets that were moved to "IN PROGRESS" from "READY…