Vishwas Expert

Great !! Go inside issue and see if it is part of the new Sprint ? On other two things I'm unable to get the date and sprint name at the moment

Let me try these 2 things and get back

Im checking on my end. It added to the sprint too. I created 2 sprints and it worked both times. Please see this. My code in Listeners (Custom Listeners) Code: import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.config.PriorityManager def issueFactory = ComponentAccessor.getIssueFactory() def…

Yes that's correct, internal users are called agents(part of service desk team role and has JSM Access) and we have to pay for them. they work on tickets.. but one who raises ticket from the portal are customers we can as many of them raising a ticket in portal and we don't have to pay for them. So they can see and add…

Hi @Arkadiusz Baka OOTB i guess it wont be possible You can take a look at message field that's is available in marketplace https://marketplace.atlassian.com/apps/1219615/message-field?hosting=server&tab=overview Regards, Vishwas

Hi @Sam Cassidy Welcome to Atlassian Community !! Yes that's a short answer :) With JSM one can create customer portal and add the required field to collect the required information from the customer. Please check this…

Hey @池田剛 Welcome to Atlassian Community !! Usually this issue means some problem with network/firewall or Collaborative Editing may not be working properly, Synchrony issue. Please check Atlassian KB to troubleshoot the collaborative editing…

@Snir Ben Yosef Please try the suggestions and let me know in case of any questions, happy to help !! Meanwhile please feel free to upvote, Accept the answers in case if it has helped your requirement !

I figured out the issue, looks like the user "support" is not having the project role. Browse project permission is not there, which is why he is not able to see the project itself. So go to People Section in the project and add him to suitable role, after that everything should be fixed.. Also check "See failed…

He has the permissions he should be able to see the ticket !! It's better we can check this on a call and see what is restricting him.

@Snir Ben Yosef try troubleshooting the issue by going to Settings "System" --> "Permission Helper". Provide Username, Issue(that ticket which belongs to specific Org) and in Permissions Select "Browser Projects". See the results what it says, user might be missing some permission. Send me the result screenshot. Based on…

@Monique vdB I have one issue in search not able to find Fabian Lim, I tried many ways but still not able to search him to give kudos :( Can you please suggest

@Pramodh M Try adding Atlassian Team Member here if they can suggest the next steps.

@Radley Neethling This had happened to me once, luckily there was another Org Admin who was on that SAML SSO page, he just turned off the "Enforce SAML SSO". So now what happens is someone has to on that Org Admin Setting page then we can set it back. Problem here is we can not even raise a support request as the login…

Hey @Li Yang Currently this is not possible, I could see couple of feature requests open in Atlassian portal https://jira.atlassian.com/browse/JSDCLOUD-7883 https://jira.atlassian.com/browse/JSDCLOUD-3259 Regards, Vishwas

Hi @Shreesh Narayan Singh looks like it has updated few of the usernames I guess and some of the usernames are not updated. Can you just check that by taking one AccountId and see does that account name is part of user in the directory ? Like correlation type. After try running SQL query once again. If it doesn't work, I…

Hey @Fredrik Munkvold You can get the list of issues raised from different channels using JQL request-channel-type = portal/jira/email So in your case request-channel-type = portal The above result will provide the trend for the tickets getting created from portal. Hope this helps! Regards, Vishwas

Hey @Shreesh Narayan Singh Can you check in issue table in case the comments have updated usernames ? You can use this query: SELECT P.pkey||'-'||JI.issuenum as issuekey, JA.actionbodyFROM jiraaction JAJOIN jiraissue JI ON JA.issueid = JI.idJOIN project P ON JI.project = P.idJOIN app_user U ON U.user_key = JA.authorWHERE…

@Snir Ben Yosef You can do that too. Create a security level explicit for the organization and add the user to the that level in Issue Security scheme. Also add yourself into the level too. After that in automation you make to set this level against the Organization. By doing this you are ensuring that only that user and…

@Garden16_ Let me check this working, actually in my case issue created gets directly added to the sprint. newIssue.setCustomFieldValue(sprintCF, [event.sprint]) //add the issue to the sprint that just started and triggered the event The above code should add the issue to the sprint 

Hey @Jamie Speed Can you check if proxy server is setup for the jira application, that might be causing this issue. Is it an apache or nginx proxy server ? Please work with IT Team on this. I was going through other community posts there it was mentioned CSP header configuration, please check that at the server level.…

Hey @Islam Unfortunately there isn't a way to restore a page from DB, once it is deleted if not available from "Trash" option in Space Settings then it is gone that's it :( Was this page deleted recently ?. Is it deleted permanently from trash too ? if yes then there isn't a way to recover. To recover the content you can…

Hey @dD Let me try to answer the queries by summarizing your requirements. 1. Apparently the switch is not that easy. E.g. in Jira cloud it is apparently not possible to create dummy users, which is really helpful if you want to test something. Is this right? --> Yes we dont have such flexibility to create internal…

Hey @Maya Shaked Welcome to Atlassian Community !! Not to worry they will respond sooner, please try to add comments and if it is very urgent then you can use "Escalate" button. To answer your question, the response time depends on the ticket level (L1,L2,L3,L4) Also if we mark it very high like L1, in case if it is not L1…

Hey @Shreesh Narayan Singh Welcome to Atlassian Community !! From your description I hope you are referring to the workaround that is mentioned here in this bug https://jira.atlassian.com/browse/JRASERVER-70190 ? Did you run those sql queries in DB ? Which DB is being used ? After installing the app what steps did you…

Hey @Jeevan Veedhi From the 404 error it says the endpoint you are specifying is incorrect. URL should be <a href="http://localhost:8080/rest/api/2/issue/" target="_blank" rel="nofollow noopener noreferrer">http://localhost:8080/rest/api/2/issue/</a> or <a href="http://localhost:8080/rest/api/latest/issue/" target="_blank"…

Hey @Sarangam Birru In case if you are trying to customize in agent view of application you can follow pramodh's answer. If you are looking to add more columns in request page of help centre then you need to navigate to the Help Centre --> Requests(Right top next to profile) --> Then in right side of the screen you can see…

Hey @Cecilie Emilie Flindt Robert OOTB it's not possible to display assignee or other custom fields. Whatever is now shown on the page like summary, description and few other fields that were present on create issue form are shown in details section that's it. But there are plugins in marketplace which can be used to show…

Hey @Ben238 That's great !! Thanks for sharing the solution. Regards, Vishwas

Hi @Smita Jain Welcome to Atlassian Community !! Yes you can fetch those details. For worklog here is the API https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-worklogs/#api-group-issue-worklogs And for custom field of issue we have to do GET API for issues :…