Vishwas Expert

Hey @Jason Lane Good Day !! Are you on jira cloud or server ? Try the incognito mode of the browser if you are able to access the automation page there ? Regards, Vishwas

Hey @Laura Moore Welcome to Atlassian Community !! In free account it's not possible. You have to be in paid plan for changing the URL https://support.atlassian.com/organization-administration/docs/update-a-product-url/ I would suggest you to start any of the plan free trail for a product and then change the URL. After…

Hey @communication12_ Welcome to Atlassian Community !! I don't understand what version you are referring to. But from the requirement I would suggest that its Jira Software Also In cloud Jira premium plan we have an option Roadmaps also. So it would be Jira Software Cloud Premium Plan you should consider. Regards, Vishwas

Hey @Janaki Lenagala can you just find out the exact path the file and paste it here, so that i can figure out from which plugin it is coming from. I would better suggest ask atlassian team on the ticket to tell what is this since they mentioned it was not native jira file rite? Regards, Vishwas

Hey @Vivek Bohra Firstly why is jira being started/stopped as Root User ? This output just saying already there is a process being run. So please check the if there is any process running related to jira and stop it. Did you check the atlassian-jira.log* file to see what is the exact ERROR causing this failure of services…

Hey @Mohammed Kasim Welcome to Atlassian Community !! This error usually means too many process open in the system. I hope you are on windows machine, please take a look at this stack overflow guide and see if the fixes mentioned would solve for…

Hey @ppushpam Welcome to Atlassian Community !! I hope you are creating a automation rule using "send web request" as mentioned in this link https://confluence.atlassian.com/jirakb/create-confluence-pages-from-jira-using-automation-1041826324.html passing "template": {"template name"} in json body wont work. Looks like…

Hey @Jesperapps Product Development Then it is bitbucket cloud. Yes for rename od repo it should have branch with content in it. Thanks for sharing the answer !!

Hey @jun lee I hope you have used the Webhook in automation for jira to send alerts/notifications to MS Teams. So this is uni-directional integration that is data is sent from Jira to MS Teams. So to answer your question reply to that alert wont get added in jira tickets. And it's normal. In order to achieve bidirectional…

Hey @Dieter Guthmann What Rishav has answered might be from the cloud jira version. In Jira 8.21 actually a error message is shown when you paste the attachment in the comment window saying adding attachment is not supported on this screen. So in order to answer the question adding attachment is also not supported when you…

Hey @EDVORT Did you get a chance to check on this ?

Hey @efunkmj Did you look at the Customer Notifications in Project Settings ? Are they On ? https://support.atlassian.com/jira-service-management-cloud/docs/edit-the-content-of-your-customer-notifications/ Regards, Vishwas

Hey @JONATHAN RODRIGUEZ I see this Team Managed Project Go to Project Settings --> Board Settings . There check if a columns are mapped with the status of the workflow. Regards, Vishwas

got it, this is very unlikely to happen. Can you send some screenshot of this behaviors please

Hey @JAARS Software Development Welcome to Atlassian Community !! Issue Collectors are available only for Company Managed Projects. Please check if your project is Team Managed type ? Regards, Vishwas

Hey @JONATHAN RODRIGUEZ Welcome to Atlassian Community !! What does keyboard mean, not able to understand.. If you send some screenshots maybe we can help. You mean the tasks/incidents that are created is not visible in your queue ? In that case check the queues if anyone has modified those filters? Regards, Vishwas

Hey @Eric Roetenberg The first query you have written is in such a way that to exclude the issues from certain component, and check if the epics are part of that component ? Regards, Vishwas

Hey @Simon Maddahi I did this way curl -u username:pwd -X GET -H "Content-Type: application/json" http://35.233.178.116:8080/rest/api/2/search?jql="worklogAuthor=vishwas" It gave all the issues that I have logged the work. Regards, Vishwas

Hi @Lucy Xu Welcome to Atlassian Community !! It should be available by default for Description field. below Screenshot is from Jira 8.21 I would suggest to check with Atlassian Support Team on this issue. https://support.atlassian.com/contact/#/ Regards, Vishwas

I see there is problem with JQL, can you send me the JQL and command you are passing

Hey @Giorgos A Tsavegias Did you add the User to those objects ? We have to setup "Employee" object and add other objects as attribute in employee for him to attach the assets he owns like this. This takes a bit of setting up to do, I wasn't clear earlier. We have to configure inbound references too. Let me know in case of…

Can you send the screenshot please

Hey @New Joiner Welcome to Atlassian Community !! this use case looks like you need to have asset management which is available in Premium plan of Jira Service Management. Please have a look here https://www.atlassian.com/software/jira/service-management/features/asset-and-configuration-management Regards, Vishwas

Hey @Simon Maddahi First try to fetch the issues by giving a query like this. <span>Method</span><span>:</span> GET <span>Url</span><span>:</span> rest/api/2/search?jql=<span>"assignee=currentUser()"</span> <span>or rest/api/2/search?jql="project=ABC"</span> <span>This will list the issues of the query along with their…

Hey @Botond Gyorgy Welcome to Atlassian Community !!! OOTB this feature is not there yet, you may have to take a look at this and vote for it https://jira.atlassian.com/browse/JSWCLOUD-6790 Also please check the atlassian marketplace if any add-ons can provide…

Hey @Simon Maddahi Welcome to Atlassian Community !! We can get worklog for issue directly using the GET Worklog API GET /rest/api/2/issue/{issueIdOrKey}/worklog Please find the link here https://docs.atlassian.com/software/jira/docs/api/REST/7.6.1/#api/2/issue-getIssueWorklog Regards, Vishwas

FYI I pulled this out from this link https://community.atlassian.com/t5/Jira-Work-Management-Articles/Jira-Work-Management-FAQ/ba-p/1627315 Do I have to pay separately for Jira Work Management? For now, any licensed Jira user has access to Jira Work Management projects and features once enabled for your organization’s…

Hey @Ulrika Eriksson When we have JSW product we get both JWM and JSW project templates. But if you have just JWM site then only business projects. In order to create software projects(agile) we have to have JSW. Hope this helps !! Regards, Vishwas

Yes

Hey @Bill Hennessy It is supported as mentioned in this doc https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/ What error do you see can you send a screenshot ? What version of Safari are you referring to ? According to this…