Hana Kučerová Community Champion

Hi @Alexey Paveliev , did you also check the Issue statictics gadget? I think it is exactly what you need - list of users with number of created issue * Statistic Type: Reporter * Show Resolved Issue Statistics: Yes I got results for ~ 20 000 issues and 300 users without any problem. I wasn't able to find it in cloud…

@tan.tran Reporter Please try to use smart value: {{reporter.accountId}} Same request type It seems to me it is not possible yet - you will need to use conditions like * if request type = A* Create Service Desk request with type A * else-if request type = B* Create Service Desk request with type B * ...

Hi @tan.tran , please check the rule's configuration item: Allow rule trigger. It this checkbox is unchecked, there shouldn't be any loop. You can copy values of various fields from the original issue, something like this:

Hi @Steven Lees-Smith , searching for user using REST API is available, see here. This is the basic endpoint and you should be able to send GET request like this (xxx can be display name of your user): GET /rest/api/3/user/search?query=xxx

Oh, I mostly forget on Issue statistics gadget - it can be used, when you want only simple table :-)

Hi @Alexey Paveliev , I will try to help you with the code, but please, did you try Pie chart gadget? It should give you the same results without groovy scripting...

To be honest, I'm out of ideas, where the problem could be. I even tried to play with the issue layout, but the field is always filled. Did you try to create issue with labels in another project to determine, whether there's problem only with one project or whether it is something global? Maybe try to also use some service…

Hi @Digit Harris , I've just tested creating issue with labels and it worked for me. Those were my test payloads (xxx needs to be replaced by valid account id): V2: { "update": {}, "fields": { "summary": "My test issue", "issuetype": { "id": "10002" }, "project": { "id": "10000" }, "description": "My test description",…

@Digit Harris Oh, I'm very sorry. I read your description as "The label field does NOT appear on the create screen". Labels field is optional, right? According to documentation this "labels": [ "bugfix", "blitz_test" ], seems ok :-). But I will try it myself during the day and let you know.

Hi msilberman@arlo.com , I can imagine doing it using ScriptRunner for Confluence. You can create custom script listener - there's AttachmentCreateEvent you can react on, but it will take some groovy programming. How exactly the request to the a DL look like? Thank you.

Hi @Emmanuel Martinez , welcome to the Atlassian Community! To be honest I'm not familiar with this application, but after quick check - it seems to me really strange that "rest/api/2/" would be part of the configuration. Did you try to use only your instance URL without the "rest" part? I looked into the documentation and…

Unfortunately, I don't think it is possible. Reporter field is working with user accounts and AFAIK you need to obtain the user's id, but you've got only text information about name. Are these users, who you are trying to store, Jira users? Are you able to change the way, how the data about the user are stored to the Jira…

@Humberto Gomes Please, how does your permission scheme for your service desk project look like? Especially Browse Projects and Create Issue permissions...

When you visit the page with all the workspaces available for you (Your profile and settings (click on profile avatar) -> All workspaces), are you able to see action Leave next to this organization's workspace?

Hi @Gayle , welcome to the Atlassian Community! Unfortunately I don't think it is possible. I wasn't able to find any way how to change this 24 hours default value.

Hi @Digit Harris , welcome to the Atlassian Community! The label field needs to be on the create screen. Please, try to add it and test again. Thank you.

Hi @Felix Haverkamp , welcome the Atlassian Community! Should this be one time import or you need to do updates of your assets regularly? Are you able to do some sort of exports - CSV, JSON...? You can find more information about import possibilities here.

Hi @Humberto Gomes , just quick check - have you setup the appropriate request type for email requests in your service desk project? See here for the complete instructions.

Hi @David Errick , how exactly do you control permissions for the request types? Or are these different projects / portals? Thank you for the clarification.

Hi @kcwoodfield , welcome the Atlassian Community! I think the only thing possible is to delete repositories, where you have admin access. If there are repositories, which are not accessible for you, you won't be able to get rid of them and the project folder will stay. Maybe you can try to contact official Atlassian…

Hi @Roy Lin , welcome to the Atlassian Community! On Card Changes tab you should be able to find: when I am added to card So, just click on "I am" and switch to: "someone is", so the trigger will be: when someone is added to a card

Hi @serge calderara , alternatively, if you have different workflows and need to distinguish between the final statuses, you can do it like this: I agree with @Dirk Ronsmans , but I've already had this picture prepared, when I found out there's his answer , so I decided to post it instead of throw it away :-)

Are there any applications like ScriptRunner, JMWE, JSU... installed on your instance?

Hi @Anna Debono , I don't think it is possible. Jira OOB functionality gives you the possibility to set, whether the field is required or not, but not the combination of two fields. Unfortunately you will need some application for this.

Hi @shubham raj , would you please share us information, how exactly is your automation rule configured and what you are trying to do?

Hi @Steven Lees-Smith , which type has your custom field with the first and last name? Is it a User Picker (you can select from users) or Text Field (only text information is stored)?

Hi @jploureiro , thank you. "how could one commit be in 2 different pull requests?" It is possible, for example if one feature branch is created from the second feature branch, when there are already some commits. That's why I've asked about the branches dependency. But it doesn't seem to be your use case. If your create…

It definitely seems like a bug to me. Probably it will be the best to contact official support. To be honest I can't think of any workaround, which would work.

Hi @Harshit Somani , thank you. I can confirm I'm able to reproduce the problem. When I send some "non standard" characters, I get error message: Invalid UTF-8 start byte 0xfd at [Source: (org.glassfish.jersey.message.internal.ReaderInterceptorExecutor$UnCloseableInputStream); line: 1, column: 91] (through reference chain:…

Hi @Team 4all , I would recommend you to try some provided example like "create comment". If it is a post function, issue should be available and the script will work (even if you get this check error).