Manon Soubies-Camy Community Champion

Indeed, see Creating issues and comments from email: If JIRA does not successfully process a message, the message will remain either in your mail account or on the file system.

Glad it helped :)

Hello @Julian Engel, They will receive a notification if you close a board: At any time, you’ll get notifications when… * One of your boards is closed. (source) I don't think they'd receive a notification if you leave the board, but I'm not 100% sure - you'd better test it first on a dummy board. Hope this helps! - Manon

Glad it helped :)

Hello John and welcome to Community! It may be related to this bug: Customer Request Type does not show on board since both SLAs and Customer request type are Jira Service Desk fields. I would advise to vote for this bug to show you're impacted as well and to comment you're facing a similar issue with SLAs. Hope this…

Bonjour @Philippe Bouyssou, Plusieurs questions : * Êtes-vous sur Confluence Cloud (https://xxx.atlassian.net) ou Confluence Server ? * Est-ce que le problème se produit sur tous les navigateurs (Chrome/Firefox) ? * Est-ce que l'ensemble des utilisateurs ont le même problème que vous ? Sur tous les espaces ? * Est-ce que…

Your screenshot shows the Jira Service Desk automation engine whereas my link redirects to the documentation of the app Automation (Lite) for Jira, that's why :) please see this post: What is the difference between Service Desk Automation and Automation for JIRA?. I can't test it right now, but the free version Automation…

Hello @Yurii Bohdan, This is not possible with plain Jira (you can vote for JSDSERVER-2959) but you can do so using Automation (Lite) for Jira: Smart assign JIRA issues — Load balancing, round-robin and more. Hope this helps! - Manon

Hello @Andrew Vincent, It may be silly questions, but on the first screenshot we can see: * Columns: Backlog, In design, Ready... - does any of these columns include the Done status? * Quick filters: VFO 1 - Performance - does that include done issues? Hope this helps, - Manon

Thanks Sven! :)

Hello @Ruben Decocker, Announcer for Jira should do the trick. You can also vote for this feature request, add yourself as a watcher to be updated, and check the workarounds: Change look and feel on a per-project basis. Hope this helps! - Manon

Hm I don't think so, but you can ask Atlassian support: support.atlassian.com, maybe there's a hidden setting somewhere :) Answer to your edit: not sure what you mean by "it's an entire process", but the quickest way to delete an issue is to hit "." on your keyboard and type "delete". Are you sure you need to delete issues…

Hello @Roi Ostrovsky, * Jira will send you to the last tab you were on this project. So if you go to the Active sprint tab, then to the dashboard, then to your project, you should arrive on the Active sprint tab and not the Report one. * You can't clone a project but you can create a new one with shared configuration. This…

Hello @Luciana Di Matteo, You may not be able to reorder fields in the issue details view if you're using the new Cloud issue view. There is an open feature request, please vote for it to show interest: Configurable fields for new Issue Detailed View. Hope this helps! - Manon

Hello @Jason Freeman, You can do so using a third-party app, see Atlassian Marketplace. If you're on Server, the most popular apps in my experience are nFeed and Power Database Fields Pro. Hope this helps! - Manon

Business boards actually do exist on Jira Core, but only on Cloud for now :) See the Cloud documentation and feature request to have it on Server.

Hello @Sam Roston, Business boards have restricted functions and we can't add quick filters. You can vote for this feature request to show interest and add yourself as a watcher to be updated: Bring all the customization of JIRA software to JIRA Core boards. Hope this helps! - Manon

Glad it helped! :)

A participant could indeed add comments and attachments, but only on the customer portal. Could you describe what you want to achieve so that we could think of a solution? :) In the meantime, here is a couple of articles that can help you start with Jira Service Desk: * Jira Service Desk – Don’t be afraid, the journey…

Hello @cole_evans, There is a Delete button when you enter the SLAs menu - no need to go edit SLAs to delete them: Hope this helps! - Manon

Oh ok, I've just added cloud tags to your question to make it clear :) You should vote for the Jira Service Desk Cloud request then: JSDCLOUD-1107

Hello @Jack Hunter _HeroCoders_, Following @Jack Brickey answer, here is the related feature request: Read-only fields on Customer Portal (only editable by Agents, but still displayed to customers). You can vote for it to show interest and add yourself as watcher to be updated. Looks like you could do so with Extension for…

Hello @Claus and welcome to Community! This is not possible with plain Jira Service Desk, there is an open feature request: Ability to store additional information about customers. You can vote for it to show interest and add yourself as a watcher to be updated. It looks like the add-on Custom User Profiles could do this,…

Hello @Véronique GRICOURT, Here is a quick and easy way to an email to a card: I would like to be able attach an email to a card Each Trello card has an email address associated with it, and any emails you send to that address have their content added as a comment and its attachments added to the card as attachments. Open…

Hello @Matthew Scott Surprenant and welcome to Community! Collaborators indeed have reduced permissions since they do not have a Jira Service Desk license. They only have a Jira Software or Jira Core one, hence they are not agents and can't reply directly to customers. Here's the documentation: Collaborator If you're on…

Hello @Carly Lowe and welcome to Community! There is a bunch of tutorial videos on Atlassian Youtube channel: Confluence tutorials Hope this helps, - Manon

Indeed, here's the related feature request: Add the ability to switch issue types on the new issue view

Glad it helped! :)

Glad it helped! :)

Hello @Mayane and welcome to Community! Have you tried accessing these pages from different browsers? Would restrict these pages be enough? Meaning, would it be OK if you just restricted viewing of these pages instead of deleting them? You could create a new page, apply view restriction on it, and then move the error pages…