Manon Soubies-Camy Community Champion

Glad we found the issue! :)

The only reference I could find to "The link is bad" error is this bug ticket: JSD sends validation email to an inactive customer. Can you double-check if the impacted customers are active (go to https://yoursitename.atlassian.net/admin/jira-service-desk/portal-only-customers)? You may have a colleague deactivating them…

I've just seen your second post, so you did check the thread :) Do you reproduce the issue with other accounts or is this impacting only one user?

Hi @Reuben Welsh Have you checked this thread? Atlassian said: This error message appears when the customer already has an account as an internal user or an inactive account. Can you please check if this customer has a duplicated account on Site administration > User or Site administration > Jira Service Desk > Portal only…

Glad it helped :)

Yes, sprints are limited to Scrum boards - this is because a Kanban board is a continuous flow of work. You can't change a board from Kanban to Scrum, but you can create a new Scrum board using the same filter as your Kanban one.

Hi @Lee Correll, That is not possible at the moment, see Comment restriction is missing from the new issue detail view: We have planned to start work on this feature, Restricted comments, in the next few months (...) In the meantime, you can opt out of this new issue experience via your Personal Settings > Jira Labs…

Hi @Riley McQuivey Are you sure you're on a Scrum board? You may be on a Kanban board, ant that would explain why you don't see any sprint button as it is specific to Scrum boards. Do you see an "Active sprints" menu in the left sidebar? If so, and if you do have the Manage sprints permission, you should see the Create…

Hello @leodavesne, You can search in the past using this kind of JQL query: status changed to Review Note that you need to query based on the status mapped to the column name (column and status may have different names). I'm not sure you can configure a gadget to show statistics on the author of the transition though.…

Hello @Richard Cross, It actually answers the question since Jill said "In my response to customer requests" and that is the purpose of canned responses. The third-party add-on Canned Responses Pro for Jira is also available for Jira Server and it does provide the Assignee variable (see Supported macros), so you can try it…

Avec plaisir ! Glad it helped :)

The only app that can help you with this is Extension for Jira Service Desk - nFeed will only let you query data from a database, an LDAP etc., it will not restrict the requests available in your customer portal.

Hello @Guillaume Boullé and welcome to Community! You have several options: * Create a customer portal per company, so that each company gets only requests related to their products * Create one customer portal where requests will be divided per company, i.e. one group per company (see Organize your requests with groups) *…

Yep, that's also what I assumed - glad you worked it out! I reached out to Atlassian because I wasn't sure how to check usernames for old users (i.e., users created when they were still able to changer their own username). Now we're all set :)

Hi @Josh Varga, I've reached out to Atlassian support team and the only way to get the usernames now is to export users and check their usernames on the CSV file. It's annoying to have to do an extra step to get usernames, but at least we're able to retrieve this data.

Hello @René Meulman, In my opinion there are two main differences between JSD Cloud and Server: * The login-free portal is only available in JSD Cloud. * Translating your customer portal is available with plain JSD Cloud whereas you'd need an app like Translation for JSD Server.

Ok, can you please share the customer notification email template (https://yoursitename.atlassian.net/servicedesk/admin/yourprojectkey/customer-notifications/template)? What variables are in the subject? Could you also share a screenshot of a notification email and highlight the part you'd like to change? I'm not sure to…

Hello @Steffan Klein, You can disable the new issue view in your personal settings: When disabling the new issue view, a pop-up will ask for your feedback: please share your issues so that the Atlassian team can improve - you could also contact Atlassian support to report the issues you're facing with the new view. Hope…

Hello @[deleted], I think the variable in your customers notifications is the portal name rather than your project name - could you please check if you also did change the portal name? Hope this helps, - Manon

Hi @Service Desk, Ok, are you a Jira administrator then? See here: As a Jira administrator, you can brand the help center

Hello @Carsten Oberstebrink, Did you look at the Velocity chart? It displays your sprints velocity (up to 7 sprints). If your sprints are in different boards/projects, it may be easier for you to create a new dashboard and to add some agile gadgets (e.g., Sprint burndown gadget or Sprint health gadget). Hope this helps! -…

Glad it helped :)

Ok, how about the other causes listed in the KB article then? * The mentioned user does not have Browse Project permission * The issue where he's being mentioned has a security level that restricts him from viewing it

Hello @Aleksei Klimkin, Have you checked the dedicated documentation page: @mentions are not working in JIRA? The most frequent cause is that you, as the user attempting to mention someone, don't have the Browse users global permission. Hope this helps! - Manon

Hi @Avinoam, I've just tried it out and I love it! It's far more intuitive, and the macro live preview is great. I also like that the { shortcut to insert a macro has been replaced with / 👍

Hi @Camila França, Well, I actually attended this talk 😅 thanks for sharing the link, now I remember this feature! And I also remember trying it out, and it did work - I'm 100% sure of it. But now it doesn't work anymore, so I guess we should contact Trello support.

Bonjour @Elise Rouquié, Vous ne pouvez pas créer de configuration par défaut avec les projets next-gen, vous pouvez par contre le faire via les projets classiques : Create a project that shares its configuration with another project. Cela vous permettra de définir les types de demande (epic, tâche, story) disponibles et…

Hello @Brendan Andrews, I think the documentation listing versions and components is an error - good catch! You can provide feedback to Atlassian directly on the documentation page, scroll down to "Provide feedback about this article": It is consistent that versions and components are not shared since they're not part of…

Hi @Ross Green and welcome to Community! You can do so if you're an administrator of this space: On Confluence Server: * Go to Space tools > Reorder pages * Drag and drop to reorder pages (see documentation: Reorder pages within a space) On Confluence Cloud: * Click and hold a page in the space sidebar to pick it up * Drag…

Hello @Service Desk and welcome to Community! This is for Jira Cloud only, are you sure you have a Cloud instance? Is your Jira URL https;//<yoursitename>.atlassian.net? - Manon