Manon Soubies-Camy Community Champion

Hi @Muriel LE PALLEC and welcome to Community! First, this is a public Community so you may want to remove the email shown in your screenshot :) Have you tried to log out/log in again? Have you tried on a different browser? Can you show us the Console tab instead of the Elements one? - Manon

There may be two reasons: * Backlog isn't enabled If so, you need to enable the backlog in your board settings > columns: (More here: Enabling the Kanban backlog ) * Versions are collapsed If so, click on the Versions panel to open it:

Hi @Nori El-Abdouni and welcome to Community! You can select several stories by pressing CTRL and then drop these issues to a version: You can then see all selected issues added to the version: Hope this helps! - Manon

Hi @Annie , You can disable the satisfaction survey in the project settings: Hope this helps! - Manon

Hi @Jake Handley and welcome to Community! Panel macros are not available in the new Confluence editor, you can only add info/note/warning/error/success panels from now on: You can vote for this feature request to show your interest: Add Customizable Panel Macro to new editor Hope this helps, - Manon

Hi @Marc Molina , You should be able to export related child issues with Xporter, see below resources: * Iterating Issue Links * How to Populate the Links of Your Issue * Sample Iterations What exactly do you have in mind? How would you like your export to look like? Hope this helps, - Manon

Hello @Margot , You can see steps in Text mode. In the below example, "In progress" is step 6: Can you please describe how you're trying to edit the workflow? Hope this helps, - Manon

Hi @Charlie_Vinall and welcome to Community! Can you please check if "Story points" is selected here in the Burndown chart? It happens quite often that "Original time estimate" is selected instead of "Story points", which would be why you don't see story points. - Manon

Hi @paul and welcome to Community! You can use of these Chrome extensions to do so: * Trello Sum * Sum for Trello Hope this helps, - Manon

Hi @Sébastien BOURGUINAT and welcome to Community! There is a Storage section in the Admin menu: Hope this helps, - Manon

Hi @Adam Daigneau , I'm sorry my notifications are broken and I didn't see your reply. Did you fix the issue? If not, did you make several tests like: * Add a comment as the assignee * Add a comment as an agent that is not the assignee * Add a comment as the project admin If customers receive notifications only for some of…

Glad it helped! Thanks for the update :)

Can you please share a screenshot of both the Validators and the Post-functions (Fonctions de publication in French) tabs for the "Cancel request" transition?

Thanks, it helps a lot! Do you have administrative rights in Jira? If so: * Go to these URLs to find out which fields are mentioned in the error message: https://<yourJiraName>.atlassian.net/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10060 and…

Hi @Elodie CHAUMET , Can you please share the detailed response? You should find something like this in the Network tab: {"errors":[{"errorMessage":"Please provide a valid value for field 'Summary'","field":"summary"}],"reasonKey":"cv.request.create.validation.failure","reasonCode":"400"} This will help us understand the…

Bonjour @Mathilde BOISSEAUD , Jira Service Desk distingue deux types d'utilisateurs : * les agents, qui traitent les tickets * les clients, qui créent des tickets et suivent leur traitement Seuls les agents consomment une licence Jira Service Desk. Vous pouvez avoir un nombre illimité de clients (demandeurs), ils pourront…

Hi @Adam Daigneau , Some things to check are: * Does it happen to several customers? All of them? * Does the customer receive an email upon request creation? * Did the customer click on "Don't notify me"? Hope this helps, - Manon

Hi @Mehmet Perk , It's not available (yet?), you can vote for this feature here: Ability to mention a team in Jira Hope this helps, - Manon

Bonjour @XAVIER GUYON, Pour importer un workflow au format JWB, il faut : * Aller dans le menu d'administration globale > Demandes > Flux de travaux * Cliquer sur Importer > Importer le flux de travaux : - Manon

Glad it all went back to normal!

Hi @katelyn.bossany, You can find an Atlassian partner near you thanks to the following directory: partnerdirectory.atlassian.com Hope this helps! - Manon

I'm using the new view as well and it's working, so that's odd! I can't find any open related bug on JAC, I guess you should raise a support ticket: support.atlassian.com 

Indeed, you should be able to add a public comment. Can you double-check using the Permission helper? You need to be a global Jira admin to access it: https://<your-site-name-here>.atlassian.net/secure/admin/PermissionHelperAdmin.jspa Do you have any other Service Desk project on your Jira to check if it's broken…

Hi @Richard Bell, I can't reproduce the issue, see below: Can you check if you still have the Service Desk Agent permission in the project you're working on? You need to be an agent to be allowed to reply to customers. Hope this helps, - Manon

Hi @Fatima Yousif Abdulla and welcome to Community! Two apps can be interesting for your use case: * Structure shows an overview of your projects progress, it can look like an Excel sheet and you can add several attributes (progress, formulas...): * Profields allows you to add custom fields to a project: status, due date,…

Hi @Fahad Akhtar, There are two major admin groups in Cloud: * site-admins for users maintaining the Cloud site (user management, billing) * administrators for users maintaining Jira (workflows, custom fields, etc.) I guess for now you're only part of administrators, so you can only access Jira administration. You need to…

Hi @4armstar and welcome to Community! You can use the Expand macro: * View mode: * Edit mode: If you're on Confluence Server, you can also use a free app like Refined Toolkit to get expandable tabs like this: Hope this helps! - Manon

As far as I know, there isn't any technical limit. Keep in mind that the larger the number of components, the harder it is to maintain.

Hi @Firas Amer, Are you already using components in your project? New components can only be created by either Jira global admins or the project admin, and it is searchable: And it's also multi-choice: Hope this helps, - Manon

Lots of good advices in this thread! My tip for Jira Software users would be to use the right-click on the Backlog view to: * Send an issue to the top of the backlog or to the current sprint * Split an issue * Perform a bulk change (you can select multiple issues using Shift or CTRL)