Manon Soubies-Camy Community Champion

Hello @yusuf jamal, You can't configure this in Jira. You can vote for the feature request here: JSWSERVER-6034. You could alternatively use an app like eazyBI and build your own velocity chart (see example here). Hope this helps, - Manon

Hello Barbara, The easiest way to do so would be with JMWE for Cloud using the Assign to last role member post-function. You'd need to define 2 roles in your project (Developer and QA), and the post-function would assign the issue to the last member of the role Developer. Hope this helps, - Manon

Hello Syam, Go to your Jira global permissions (from the System dashboard, go to Settings > System > Global permissions) and make sure your non-admin users don't have the following permissions: * Administer Jira * Create independent projects Non-admin users shouldn't be able to create any kind of projects anymore. Hope…

Hello @Dave_Innopharma, Can you please go to an impacted issue and click on Admin > Where is my field? then type "Affects Version/s": Jira will run some basic checks to diagnose the issue. Wat does it tell you? - Manon

To grant access to Confluence, it depends on whether you're on Cloud or Server version: * Documentation for Cloud * Documentation for Server Let me know if it works! - Manon

Hello Jay, The tilde is for approximative search (see doc), that's why you get all values similar to RC-A. Which custom field type is Reference? - Manon

Hello Hugo, Do you know if both Jira users have a Confluence license? What viewing access setting is selected in your Jira Service Desk project? See this documentation, if "Only licensed users" is selected and your regular user doesn't have a Confluence license, then it's normal that he doesn't see any articles when…

Hello @Alaa shamas, When you create a new project, there is a native feature called "Create with shared configuration". The new project will be created with the same schemes as the original project. It will reuse the following schemes: * permission scheme; * notification scheme; * issue security scheme; * workflow scheme;…

Hello Mariana, If the person calling you is an existing customer, you can follow this documentation: Raising requests on behalf of customers. Hope this helps, - Manon

Hello Prateek, I think you can achieve this by using the app Automation for Jira. I'd use: * Scheduled trigger * JQL condition * Send e-mail action You can check this add-on's limits here. Edit : @Tzu Hau Chai answer below is much easier :) but it makes me think that I'd recommend to use a dashboard rather than sending…

Hello Ben, We're observing the same issue, there is a bug logged here - you can watch it to receive a notification once resolved. Hope this helps, - Manon

Hello @Poochee Yuen, Since you're using Jira Cloud, you may also want to remove Create independent projects permission from users, see documentation. Hope this helps, - Manon

Hello Stu, I don't think there is any way to reorder this list in Jira Cloud, but your team may save some time by using keyboard shortcuts: select the card on the board, type "." then "clone", hit Enter and that's it! Hope this helps, - Manon

Edit: Oops I didn't see your question was about Trello and not Jira! Hello Mike, If you're refering to cards on Kanban or Scrum boards, you can select which custom fields are displayed, see documentation. Hope this helps, - Manon

I've just seen there is a feature request about Burnup chart in Jira Server, you can watch it to be updated. Intelligent Reports isn't Atlassian verified so I'd rather suggest using eazyBI or Arsenale Dataplane. Cheers, - Manon

Hello Robert, I can't think of any easy way to do this without plugin - just FYI, Comala Workflows would help you in this case. To keep the same page URL, I guess you could do a simple copy/paste from the duplicate page where you'll be working to the published one. But that may take a lot of time if you have several…

Glad it helped! You can accept my answer using the check marker, it will help other users with similar questions find the answer :)

Hello Matt, Do you know if you're on Jira Core or Jira Software? You need Jira Software to get this kind of report. Hope this helps, - Manon

Hello @Mann, You can edit multiple issues at the same time, see this documentation. Note that you need two permissions to do so: * Bulk change global permission; * Assign issue permission for all the selected issues. Hope this helps, - Manon

Hello Riccardo, It currently isn't possible to bulk clone issues in Jira - you can vote for the feature request here. Some add-ons like Bulk Clone Professional provide this feature but I haven't tried them out. Hope this helps, Manon

Hello @Zherui Guo, Can you please precise what documents you are talking about? If you mean dashboards or filters, you can easily change ownership as an admin: * Changing the ownership of a shared dashboard * Changing the ownership of a shared filter If you were actually talking about Confluence pages, you can view all…

Hello Andy, You can connect your Jira Service Desk to an AD if you're on Server version, please check this page. If you're using Jira Cloud, please check Identity Manager. Hope this helps, - Manon

Answered too quickly and didn't think of that! Thanks for the correction.

Hello Tony, I had the exact same issue yesterday, you need to contact Atlassian support. They will run Content Indexing on your instance to rebuild the search index and it should fix your issue. Hope this helps, - Manon

Hello @atish pradhan, Removed thanks to Nic comment There can be different reasons why the Resolution field changes automatically: * If you're using a Kanban board, go the board settings and uncheck the "Set resolution" box - otherwise it will automatically be set to Done: * If you're not using a Kanban board, I guess the…

Hello Patrick, You should find your server ID in the System info page as described here, in the Jira info section. I usually just do a CTRL+F on the System info page to find it quickly. Hope this helps, - Manon

Hello Joel, To get all tickets resolved in 2017, use the following JQL: resolutiondate >= startOfYear(-1) AND resolutiondate <= endOfYear(-1) What do you mean by "how to select all users"? If you don't specify any assignee/reporter/any other user picker, then you get all tickets from all users. See this page to help you…

Hello Mark, You can change statuses' name on the customer portal as described here, you'll find this in the request type settings. Hope it helps, - Manon

Hello Rahul, Would extended project administration meet your needs? I've also heard about the add-on Delegated project admin pro but never used it. I agree with @Thomas Schlegel though, permissions are restrictive because the Jira admins have to manage the whole instance - I wouldn't delegate too much permissions. Hope it…

Hello, I guess you're clicking on "Edit" instead of "Configure". You need to click on "Configure" to access your custom fields' options, see documentation here. Hope it helps, - Manon