Manon Soubies-Camy Community Champion

If you mean that you have trouble reaching a function when viewing an issue, the keyboard shortcut "." may help you: it opens the operations dialog box, from which you can perform any operation on the current issue. Since I'm still not sure to understand your need, here are some links (I think you may be confusing "issue"…

Hello Sarah and welcome to Community! What do you mean by "visibility of the scope of the functions"? Admin settings, if so this page may help you? A view of all service requests available, e.g. the help center? - Manon

Hello Claus, What is your Jira version? Kanban backlog was introduced in Jira Software 7.4 If you're on Server, I'd recommend to check this thread: Kanban Backlog Not Available, it may help you investigating. Hope this helps, - Manon

Hello Henriette, Some more questions to try to figure out the issue: * Are you using a third-party app like RefinedTheme for Jira Service Desk? If so, can you try to use the basic JSD portal and see if it works better? * Do you see anything in the logs when clicking on "Did this solve your problem" > Yes? I guess the next…

Sorry I may not have been clear: board schemes do not exist. The only solution is to copy an existing board :)

Hello Justin and welcome to Community! Creating a project with shared configuration will only use the schemes from the chosen project: workflows, issue types, screens, etc. There isn't any board scheme so it isn't included. You can copy an existing board though, see documentation. Hope this helps, - Manon

Hello Katrin, The easiest way would be to use filter subscriptions: Subscribing to your search results. You would need to: * Create a filter retrieving issues that moved to "Waiting" in the past day, e.g. project = ABC AND issuetype = bug AND status changed to "Waiting" after -1d * Share filter with the user * Make the…

Hello @Minh Triet Pham and welcome to Community! Please check this thread: Unsupported draw.io version; please upgrade, it should answer your question. Hope this helps, - Manon

Hello Philipp and welcome to Community! There is a feature request here: Watch Page and Children, I'd suggest you to watch it to be updated and to vote for it to show your interest! If you're using Confluence Server or DataCenter, you can use the free app Tree view. If you're on Cloud, I unfortunately don't know of any…

Hello Mario and welcome to Community! You can automatically create a task in your Jira from your JSD request using an app like Issue Sync, Exocet, Exalate or Backbone. Hope this helps, - Manon

Hello, In addition to @Grigory Salnikov solution, you could also use the Livesearch Macro. You'd just need to restrict the search to your Model Repository space. Hope this helps, - Manon

As far as I know, it's not possible - your customers would need a Confluence license. JSD customers are unlicensed users to Confluence, they can only access articles through the customer portal search.

Hello @Itay Keller, Have you tried "Where is my field?"? What does it tell you? - Manon

Hello @Cow Hills and welcome to Community! Atlassian has a dedicated page about it: How to give non Confluence users access to a Space. Note that with anonymous access enabled, everyone will be able to access your manuals. Hope this helps, - Manon

Glad it helped and welcome to Community! :)

Hello @[deleted], I guess you're on Confluence Cloud? We've been having the same issue since yesterday. I contacted Atlassian support and there isn't any error in the logs, so the only solution is to upgrade to the paid version. You can recover your Draw.io diagrams since there are saved as a file attached to your…

Did you mean right-most column? :)

Hello Gemma, You can read in this documentation that: The Burndown Chart is based on your board's column mapping. An issue is considered to be 'To Do' when it is in a status that has been mapped to the left-most column of your board. Similarly, an issue is considered to be 'Done' when it is in a status that has been mapped…

Hello Robb and welcome to Community! There was a feature request: Add ability to search historical pages and attachments, but Atlassian replied they wouldn't do it. As far as I know, there isn't any add-on answering your need. A workaround might be to use the hide-if macro from Visibility (free app) and store there your…

Hello @khashashin, What version of Scaffolding are you running? They recently released the Scaffolding history feature, it's been available since v8.18.0. Hope this helps, - Manon

If you have Jira Software installed, you can absolutely do this! I agree with @Alexey Matveev above answer :)

Hello @Loren Collits and welcome to Community! A Jira Service Desk project embeds a customer portal in which customers can raise requests. You can create several request types in one customer portal. This screenshot shows it well: This is a customer portal containing several request types: Request new laptop, Get IT help,…

Hello @Abhishek Gupta, Jira is designed to assign an issue to a user and not to a group, see this suggestion: JRASERVER-1397, Atlassian replied they won't do this. They wrote a documentation to help implement this though: How do I assign issues to multiple users. The Group ownership solution is the one I've seen the most…

Hello Felipe, This error message refers to JSU, i.e. the app Jira Suite Utilities: looks like you need to renew this app license. Hope this helps, - Manon

You're welcome! I discovered this permission last month, not sure Atlassian talked a lot about this new feature.

Hello Timothy, I find my JSD customers by going to https://yoursite.atlassian.net/admin/jira-service-desk/portal-only-customers (Site administration > User Management > Jira Service Desk). When I click on a customer, there is a button Migrate to Atlassian account: I haven't tried it out but when I click on this button, it…

Hello Kristin, You can't do this out of the box since the WAS and CHANGED operators can be used with the Assignee, Fix Version, Priority, Reporter, Resolution and Status fields only. If you're on Server, you can do this with JQL Tricks though: issue in movedIssues("project","Project A","Project B") - Returns all moved…

Hello Eric, Since you're using Jira Cloud, you need to remove Create independent projects permission from users, see documentation. Otherwise, even though users don't have administration rights, they can create projects. Hope this helps, - Manon

Hello @Валерия Яковенко, You can delete a Trello card by going to Share and more... > Delete: Hope this helps, - Manon

Hello Justin, That sounds good! The @ function in Trello indeed is only to mention someone, I think you'd rather use the Hello Epics power-up if you need an assignee: Say Hello To Card Dependencies With The Hello Epics Power-Up. - Manon