Alexis Robert Community Champion

Hi @admin admin , is this a Linux or Windows server ? do you know what file you modified to set the JVM_MINIMUM_MEMORY and JVM_MAXIMUM_MEMORY settings ? 

Hi @Sudharsan Gopalakrishnan , this is really something that should be investigated by your Database Administrator or System Administrator, it's very difficult to debug if you're not familiar with it.

Hi @Sudharsan Gopalakrishnan , this is because MySQL is not started on your cloned instance. It could be due to a configuration error (maybe the hostname or IP bind in my.cnf), you should check to see if any errors are reported in the database logs. Let me know if you have any questions, --Alexis

Hi @Christoph Vogler , I don't know what steps you've taken to diagnose the problem, but since this is an upgrade did you think about copying the mysql driver to the <jira_installation_dir>/lib folder ? For MySQL you can find it here: https://dev.mysql.com/get/Downloads/Connector-J/mysql-connector-java-5.1.47.tar.gz Let me…

Hi @Francesc Xavier Berjano , there is an addon called Insight that is used to manage a CMDB in Jira. It works pretty well as far as I know, lots of clients use it. There are other addons on the Marketplace but I don't really know them, you can try and see what suits you best. Let me know if this helps, --Alexis

Hi @Joubert , for a team member to interact with a Jira Service Desk ticket (change its status, post public comments, ...) you do need a Service Desk Agent licence. What you could do is remove the agent that is sick / on holidays from the JSD Agent group and add your Deployment team member to the group instead. Let me know…

Hi @Erich_Villasis , as you can see in the Upgrade Confluence Page here, any version from 5.x can upgrade directly to 6.x. Let me know if you have any questions, --Alexis

Hi @Ravi Murthy , you can have a look at the supported platforms page for Jira 7.1 here. It just says "Java 1.8" so your version 1.8.0_212 is supported. Let me know if you have any questions, --Alexis

Hi @Raghavendra Shirolikar , this might be due to a broken addon, can you try disabling all addons and restarting Jira ?

Hi @Joaquin Fernandez , you knowledge content will be in Confluence, this can either be Confluence Cloud or Confluence Server but it's different from Jira Service Desk: both applications will work together so that your users can see your knowledge base articles inside Jira for example. If you want to provide knowledge…

Hello @Joaquin Fernandez , it is not possible to use a Server licence on a Cloud product, you will need to purchase a new one. Let me know if you have any questions, --Alexis

Hi @Ning Zhang , you can find the instructions on this page to get the iOS application for Jira server. Let me know if this helps, --Alexis

Hi @admin admin , Atlassian provides the AdoptOpen JDK in its installer and officially supports it. If you're using the .tar.gz package, you can simply download AdoptOpen JDK here, and then install it on your server.

Hi @Mosh , you don't need an internet connection to use Bitbucket Data Center. The only requirement is that your servers need to have a shared directory, and a load balancer (like Apache) to route requests. You will need to buy a Bitbucket Data Center licence. Let me know if you have any questions. --Alexis

Hi @Paulo Marciano , do you still have access to the database that you used with your previous Confluence install ? You would basically need to point your new Confluence to it, if the versions are the same. Let me know if it helps, --Alexis

Hi @Ben , I think port 8000 is used for the shutdown connector. You should basically try to list the processes listening on that port with "netstat -laputen | grep 8000" and try to kill the process. Let me know if this helps, --Alexis

Hi @SangJo Kim , you can ask the Atlassian support team to change this for your. Simply open a request here: https://support.atlassian.com/contact/ Let me know if this helps, --Alexis

You can try https://marketplace.atlassian.com/apps/44043/clone-plus-for-jira?hosting=server&tab=overview that is pretty similar to Clone and Move.

Hi @Angela Dion , what you're describing is indeed the intended behaviour for Collaborative Editing - however this cannot be turned off as far as I know for Cloud. The solution is to ask users not to publish the page but rather close it so it can be saved as draft, this way you can publish it only when everyone is done…

Hello @Iro Karavasili , unfortunately Netapsys has stopped its Atlassian business, so you probably will never receive an answer. They are not listed anymore in the Partner Directory portal and have not updated their apps for a long time.

Hi @[deleted] , it would be possible to merge both instances, but in this case you can't do a full export of Jira: you would need to export every project then import them into the other Jira instance. You would also need to manually copy any custom configuration from the first Jira to the second one. There are some add-ons…

Bonjour @FILALI YACINE , votre import ne fonctionne pas tout simplement parce que le Jira cible sur lequel vous souhaitez importer votre projet n'a pas les Type de demande requis par le projet d'origine. Vous devez configurer les type de demande "Epic" et "New feature" sur votre Jira cible de la même manière que sur votre…

I've seen quite often people installing a separate SD because they need it for their customer-facing portal, exposed on the internet whereas their JSW is used by the dev team internally, on their private network.

Bonjour @FILALI YACINE , quelles erreurs avez-vous exactement ? Pouvez-vous faire une capture d'écran ou copier/coller ici le message d'erreur ? Normalement, l'import de projet est assez simple si vos instances sont sur la même version de Jira, vous ne devriez pas avoir d'erreurs. Bonne journée, --Alexis

Hi @[deleted] , you can choose to install Service Desk on top of your current Jira instance if you have one following this quick guide, or you can install all on another server completely by downloading it here and following this install guide. If you're looking specifically for Service Desk documentation, you can head to…

Hi @Prashanth_S , you can easily export data from Jira, there are several options: * exporting a single project * exporting the full instance (all projects, users, configurations ...)

Hi @Prashanth_S , depending on your initial version, the addons you use or how you configured Jira, some of these things can be impacted by an upgrade. This is why Atlassian recommends testing the upgrade on a separate environment so that you can prepare for any unexpected changes. --Alexis

Hi @Steve Boydon , have you checked on the Supported Platforms page for Confluence that you are using a compatible version for PostgreSQL and for you Java JRE ? Also, based on this page it could be an issue with your install directory permissions, or a missing driver for postgre for example. Let me know if this helps,…

Hi @Mayssam Ismail , you will find on this page the detailed upgrade procedure for Linux. Let me know if you have any questions, --Alexis

Hi @manuher2 , as you said it could be a lot of different issues: could be your proxy (if you have one), could be network-related, or even something on your browser maybe (ad blocker ...). The only way to know for sure is to have access to proxy logs as well, and be able to analyze network packets if needed. You should…