Alexis Robert Community Champion

Hi @luciano_carlomagno_neuralsoft_com , it would be easier for you to import the full instance A into the new instance B. You can do that by doing a XML backup in Jira and importing it, as described in this documentation : https://confluence.atlassian.com/adminjiraserver/switching-databases-938846867.html Let me know if…

Hi @Akshatha , this is most likely because you are using a SSL certificate that is not trusted by the JVM. You need to import it by following this documentation : https://confluence.atlassian.com/kb/how-to-import-a-public-ssl-certificate-into-a-jvm-867025849.html Let me know if this helps, --Alexis

Hi @Luke Bryant , the basic way to do this is to set up Application Links between the 2 instances, you can follow this documentation : https://confluence.atlassian.com/adminjiraserver/using-applinks-to-link-to-other-applications-938846918.html You can then link your issues from Jira Softwate to Jira Service Desk Let me…

Hi @Alexander Moskaltsov , it's possible with an addon like Jira Suite Utilities or Jira Misc Workflow Extensions. For Jira Misc Workflow Extension, you can follow this documentation for example : https://innovalog.atlassian.net/wiki/spaces/JMWEC/pages/94142540/Transition+linked+issues Let me know if this helps, --Alexis

Hi buchhaltung@brightsolutions.de , the article discussion the security fix says the following : * 4.4.3 will be available in the next few days So you can either wait a few days, or as the 4.5 version is an Enterprise version, there were no new features added between 4.4 and 4.5. I would say that you are good to upgrade to…

Hi @Ayrade Ayrade , to migrate Confluence in the cloud, you should upgrade your current instance to the latest available version and then use the Migration Assistant : https://confluence.atlassian.com/cloud/cloud-migration-assistant-for-confluence-973486571.html This will help you migrate the data to Confluence Cloud…

Hi @David Ford , for the latest Fisheye version, only Oracle 12c is supported as mentionned here : https://confluence.atlassian.com/fisheye/supported-platforms-960155252.html. You can probably migrate to Oracle 18, but if you run into any issues then the Atlassian support will be unable to assist you, as the Supported…

Hi @Sean Dunaj , yes it's possible to migrate databases on the same server : if you have data on your Jira instance, you will first need to do a XML backup and then reimport it on your PostgreSQL database. You can follow the documentation here…

Hi @Jan_Treger , if you want your Jira Service Desk instance to be accessible from the internet, you will indeed have to change its Base URL to a DNS that is accessible from the internet. Doing so will change all the internal links from jira.local.net to jira.mycompany.com for example. Same thing applies to Confluence !…

You need to import from the XML backup, not from a Project export. It's explained in this documentation : https://confluence.atlassian.com/adminjiraserver/restoring-data-from-an-xml-backup-938847707.html

No need to change server.xml, you can restart the application and try again setting up the Application Link !

Hi @luciano_carlomagno_neuralsoft_com , the default password is "changeit" : * Import the certificate: <JAVA_HOME>/bin/keytool -import -alias <server_name> -keystore <JAVA_HOME>/jre/lib/security/cacerts -file public.crt Then enter the password if prompted (the default is changeit).

Hi @panagiotis.karalis , in this case you would need to have a temporary instance with the Jira version of your new instance. You should import your full backup (from the old instance) on this temp instance, and then do a per-project import. Otherwise, you can try an addon like Configuration Manager…

The sizing will depend on how much data you're planning to have in a few months or years time. Basically, the issues will take up most of your storage so use this to size your database. For example, a 100k issue instance will be around 2 to 4GB. For the CPU and Memory, you should refer to Microsoft documentation as it…

Hi @Sabel Systems , you can simply go to the Jira administration menu and backup your instance, then shut down Jira and remove dbconfig.xml file in your JIRA_HOME directory. When you restart the instance, you will be prompted for the database setup, you can then enter your SQL Server connection details, and on the next…

When I've had issues like this, I can fix it by creating a specific connector for that Application Link that will bypass the proxy, as described here : https://confluence.atlassian.com/kb/how-to-bypass-a-reverse-proxy-or-ssl-in-application-links-719095724.html. If you do need SSL between application links, I would suggest…

you said both applications are running with Apache using SSL, but I can see that you used http and not https in your curl test. Can you confirm if you're using http or https ? 

Hi @Andreas Kinzler , this "minimal backup" actually only applies to the configuration of your Confluence instance. All the data (spaces, pages, blogs, etc) is in your database, so the minimal strategy is : * backup your Confluence database * backup these 2 configuration files Hope this helps, --Alexis

Hi @luciano_carlomagno_neuralsoft_com , from the error you're getting, I think this kb is exactly talking about your issue : https://confluence.atlassian.com/kb/application-link-not-working-due-to-manifestnotfoundexception-393904879.html Basically, there's a network issue between the 2 instances. But it could also be…

Good to know @Mike Wunderlich ! WHat was the issue in the end ? Also, could you please click on "Accept Answer" button so that this thread is marked as resolved ? Thanks !

I think you did resize the partition, but not the filesystem that is used then by Bitbucket. Have a look at this answer to resize the / partition : https://askubuntu.com/questions/24027/how-can-i-resize-an-ext-root-partition-at-runtime In your case, you probably need to do : resize2fs /dev/sda3 Since this is your root…

Hi @Mike Wunderlich , did you try restarting Bitbucket ? also, are you sure you don't need additional steps to increase the volume capacity, with resize2fs for example ? Let me know if this helps, --Alexis

Hi @IT-Systems , you can follow this issue to check when it will be available : https://jira.atlassian.com/browse/JRASERVER-65910 Atlassian is already working on it, so it's for ... soon I guess :) For the downgrade, maybe you can have a look here…

Hi @IT-Systems , it will probably work on PostgreSQL 10, but if you have any issue and need to contact Atlassian support, they will probably not be able to assist you as you didn't follow the required guidelines for the platform. Let me know if you have any questions, --Alexis 

Hi @Amine BOUSSAIDI , it seems that Atlassian designed the Data Center platform for co-located server as shown in this page : https://confluence.atlassian.com/confeval/data-center-evaluator-resources/data-center-can-data-center-support-nodes-in-different-geo-locations. Let me know if this helps, --Alexis

Hi @rajni kanth , it is possible to install Jira and Confluence on the same server (they'll each have an application home, an installation directory, and their own JVM process). As long as you have enough memory on the server, it shouldn't be a problem. Let me know if this helps, --Alexis

Hi @Fabregas4 , as long as you're not using a licence on two different production environment, you'll be fine. For your specific use-case, you can simply go to my.atlassian.com and get a Developer Licence as shown here: You can then apply this licence to your test instances. You should also remember to change all your…

Hi @cloudistics , after the snapshot, did you remember to change the database settings, proxy settings etc ... of your Bitbucket instance ? These settings will be in your Home Directory then in shared/bitbucket.properties Let me know if this helps, --Alexis

Hi @Torben Henriksen , did you make an Application Link ? You can have a look at this documentation to link you Confluence Cloud to your Jira Service Desk Server : https://confluence.atlassian.com/cloud/link-to-server-products-from-cloud-744721656.html You should then be able to link the Knowledge Base from the Service…

Hi @DavidJng , looks like an issue with your local database. What database did you use ? Can you restart it ? It looks like it's not running as the error is "Database not accessible". Let me know if you have any issues, --Alexis