Alexis Robert Community Champion

Hi @Rachael Garbee , in this case I would suggest using the Advanced compare condition in Automation : https://support.atlassian.com/jira-software-cloud/docs/automation-conditions/#Automationconditions-Advancedcomparecondition You should be able to use smart values to compare 2 fields, and trigger an action. Let me know if…

Hi @Yossi Geretz , I think this is the only as per the documentation : https://support.atlassian.com/jira-software-cloud/docs/manually-run-a-rule-against-an-issue/ Thanks, --Alexis

Hi @Ahmad Sidawi , in order to help you, could you please describe what you're trying to achieve with Automation ? Are you trying to create a a link between an Epic and Story ? Thanks, --Alexis

The URL seems to be fine, but it might be worth checking with your IT team as there are a number of different reasons that could prevent Jira from reaching it (whitelisting, firewalls, etc). 

Hi @Rafael Garzon , using webhooks it should work fine as Jira is able to perform API calls to any service. Do you actually see the incoming request from Jira on your Jenkins logs or not at all ? Also, did you make sure that your Jenkins instance is accessible from the internet ? Thanks, --Alexis

Hi @Jean-Pierre Froud , in the Releases menu in Jira you can choose to archive versions : this way the information is still accessible on old tickets, but the version won't be available in the Releases fields : Let me know if this helps, --Alexis

Great update, the ability to purchase Data Residency as a separate product is perfect for most small-medium sized customers who can't afford Premium.

I find that the best way for adoption is to keep people in the loop before the roll out, and to schedule "Hands-on" sessions to explain why we've made this choice and how it can help them in their daily work.

Hi @Yossi Geretz , yes you can trigger the rule from anywhere in Jira. When I tried it on my Jira instance, all labels were cleared so it's weird that's not your case. Are you sure the label was exactly the same ? 

Hi @Yossi Geretz , you can create a manual rule with a "Branch rule" to remove the label based on a JQL query : The action is "Add/Remove values" and choose "Remove" for the DailyReport label. Let me know if this helps, --Alexis

Hi @Saxon Julian , I think the issue is that, on your sprint board, your "DONE" column is not the last column on the right. Jira will only consider an issue as "Done" for the sprint, if it is in the last board column. Can you plaese share a screenshot of your Board ? Thanks, --Alexis

Hi @Olajide , you should be able to update the license key directly in your database : https://confluence.atlassian.com/jirakb/manage-jira-server-license-using-database-queries-441746313.html Let me know if this helps, --Alexis

Hi @Xabi Palmer , if what you need is to have a new site URL, for instance moving from company1.atlassian.net to company2.atlassian.net, this can be done with a support request : http://getsupport.atlassian.com/ You actually can't do this on your own, as changing organisations will not impact the URL of your site. If you…

Hi @Josh Proce , you can find the latest MSI here : https://www.sourcetreeapp.com/enterprise You can have a look at the MSI documentation here : https://confluence.atlassian.com/sourcetreekb/sourcetree-enterprise-and-msi-installation-947848769.html Let me know if this helps, --Alexis

Hi @Алексей Черник , this is not possible without an addon. If you can install an addon, then Tempo Timesheets for example provides this feature. Let me know if this helps, --Alexis

Hi @Albert Manuel , did you make sure that the user running the rule can create issues in this project ? Otherwise, it would be a good idea to open a support ticket to Atlassian : http://getsupport.atlassian.com/ Let me know if this helps, --Alexis

Hi @Albert Manuel , this might be because your last action (Link Issue) is actually on the source issue, and is then in a loop trying to link to itself. You should instead do a Link Issue to "Last created issue". Let me know if this helps, --Alexis

He won't be able to do this if he his already managing the accounts I believe ... Otherwise a good option too !

Hi @Mayuri Sathe , you can do this through the Atlassian Access SCIM API : https://developer.atlassian.com/cloud/admin/user-provisioning/rest/api-group-users/#api-scim-directory-directoryid-users-userid-get If you don't use Atlassian Access to handle your accounts, you will have to manually update every user from…

Hi, in order to try it, you must activate Jira Software Premium plan. This is because Advanced Roadmaps is not a standalone app, but instead included in Premium. You can change your subscription in admin.atlassian.com and then "Manage Subscriptions". Let me know if this helps, --Alexis

Hi @Aggeliki K , different issue types can represent another issue lifecycle, and have its own workflow, custom fields, etc. For example, you're only using Incident today. Maybe sometime in the future, you'll need to handle new features : in this case, the workflow might be different from the one for incidents, and the…

Hi @Adidas AG , the ability to change a board owner (and thus recover boards from inactive users) has been added from version 8.11 : https://confluence.atlassian.com/jirasoftware/jira-software-8-11-x-release-notes-1013852753.html#JiraSoftware8.11.xreleasenotes-filters For ealier versions, you could try using a free addon…

Hi @Aswin , I have done something similar to notify the team when an issue stays in a specific status for 7 days using Automation : Let me know if this helps, --Alexis

Good news ! Can you please mark the Answer as Accepted so that it's closed ? Thanks !

did you unzip and zip again the files ? I have had some issues with this when I was modifying content in the xml and reimporting, as the structure was not exactly what was expected by Confluence

Hi @Sam Turner , this might be because of a permission issue or insufficient disk space, as described in the KB related to this error : https://confluence.atlassian.com/confkb/xml-backup-restore-failed-with-the-zip-file-did-not-contain-an-entry-exportdescriptor-properties-in-confluence-300811533.html I would check the zip…

Hi @Meghanand Baraskar , I recently had the same issue with another question : https://community.atlassian.com/t5/Jira-Software-questions/Automation-Trigger-Who-Runs-Flow/qaq-p/1586669 The answer is : not possible yet, but there's a feature logged for this https://codebarrel.atlassian.net/browse/AUT-1997 Let me know if…

Hi @Kimberly Rogers , I would maybe look at the updated date in order tu pull only recently closed tickets, and also add a criteria DURING instead of AFTER : updated >= -7d and status changed TO DONE DURING (startOfWeek(),now()) Let me know if this helps, --Alexis

Hi @Mohamed Darmoul , I've used Time to SLA previously with clients, it works well and can do a lot of stuff : https://marketplace.atlassian.com/apps/1211843/time-to-sla?hosting=cloud&tab=overview Is there a specific reason why you won't use Jira Service Desk ? 

Hi @Philipp Makov , you are right : Next-Gen projects are specifically designed for easier project administration, and don't work like classic projects with schemes etc. On Next-Gen, you can directly create a status in your board, but you won't be able to have advanced configuration like post functions etc. You can have a…