Alexis Robert Community Champion

Hi @Sean Dunaj , you have 2 options : * create a backup from Jira Cloud : this will have all your issues and the projects configurations (workflows, permissions, etc). However to get this imported into another tool, you'll need to have a connector (can be provided by the tool or created by you) * export issues from Jira :…

Hi @Rafał Seliga , this Jira instance is self-hosted : if you have trouble logging in I would suggest getting in touch with your internal IT support team. Let me know if this helps, --Alexis

Hi, you should check that you are properly logged into Atlassian system. You can use id.atlassian.com for this : you will be asked to log in and will see your company Jira available after this screen. Let me know if this helps, --Alexis

Hi @Anthony , there is actually already a field in Jira that contains this information, it's called "Resolved". You can show it in your Search, as you can see in this screenshot : Let me know if this helps, --Alexis

Hi @[deleted] , if you don't have permissions to view the issues in the projects as a user, then you won't be able to export them. This is actually a good thing, because otherwise it would be a security issue if anyone (including an admin) could export issues that they don't have permission to see. Depending on how roles…

Hi @Krasavch1k , if you need to work offline, then you won't be able to use Jira Cloud as it requires an internet connection to work. However you can look at the self-hosted offering from Atlassian, that you can then host on your own network and can use without being connected to the internet…

Hi @Nicolas BEUTIER , there is currently an incident open for Confluence page tree, Atlassian is investigating the issue. You can follow the updates here : https://confluence.status.atlassian.com Let me know if this helps, --Alexis

Hi @Stian Sagevik , I've had this issue before, there could be a few reasons (addon installed before with a trial that expired, addon user permissions not set properly, ...). I would advise contacting Atlassian Support to have a better idea of the issue : https://getsupport.atlassian.com I would also suggest contacting the…

Hi @Mela , you should be able to ask Atlassian support team to do this for you, if you provide them with a Excel list to import. You can open a ticket here : https://getsupport.atlassian.com Let me know if this helps, --Alexis

Bonjour @tiago , il peut y avoir plusieurs raisons à cela, comme par exemple un compte déjà existant avec cette adresse. Le plus simple est de demander à votre utilisatrice de faire la modification directement depuis son profil, et non pas depuis un mail de demande de modification. Si cela ne fonctionne toujours pas, alors…

Hi @Anna Sobiak , do you have a board on your project ? Can you maybe share a screenshot of this board, as you should have a menu entry on the "..." on the upper right side to access the Custom Filter menu, just like on this screenshot : Let me know if this helps, --Alexis

Hi @Ana Nymas , when you create a new Issue type, you can decide here if they will be "Standard issue type" or "Sub-Task issue type", as you can see in this screenshot : So you will need to create new issue types if you want different sub-tasks issues in your project. Let me know if this helps, --Alexis

Hi @Jon Bowes , yes it is possible to provide the Jira Service Management portal in different languages : the interface is automatically tranlated (buttons like "Requests" or "Log in"). For the forms, you can configure them so that they have a translation (that you will provide) for the languages you need. You can look at…

Hi @Jason Chan , what happened is that the scan you triggered made the Agents send data to the Insight Discovery app. Then for Insight Discovery to upload data to Insight Cloud you have to wait for the specific time you configured in Discovery, or trigger a Discovery Scan yourself. You can try this by running a Discovery…

Hi @Marek Daniel , if you are not Jira admin on your current Jira instance, then the only way to migrate your data would be to do a CSV export. This way you get a file that you can re-import in another Jira instance. Keep in mind that you will only have the issue data : you will need to recreate the projects to import the…

Hi @Konstantin Zhabko , you're right, Automation will not trigger when you are still in the "Create Issue" screen. It will only change field values after you confirm issue creation, it can't change fields before. What you are looking for is an issue template addon, you should look at the marketplace to see if something…

Hi @Shravan Pandita , you can find here the list of IP addresses used by Atlassian Cloud products : https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/ You'll see that they have a section for Outgoing Connections here…

Hi @Elke Defrere , you can do this by adding column " Σ Original Estimate " to your search : it will add the time estimated for your sub-tasks to the parent task. See below screenshot : Let me know if this helps, --Alexis

Hi @Umer Saeed , you can do this very easily with Automation for Jira : when using the "Assign issue" action, you can choose "Assign to previous assignee" as you can see in below screenshot. You will just need to define the conditions for your status when the rule should be triggered. Let me know if this helps, --Alexis

Hi @Yusuf Koer , the link you mentions is for a retired automation engine, you should use the new Automation for Jira. Regarding webhooks, you can have a look at the latest documentation : https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Incoming-webhook Let me know if this helps, --Alexis

Hi @yunsim , it might be because you have not enabled the feature in the project. Can you go in Project Settings and check in Features if it's on ? Just like this screenshot : Let me know if this helps, --Alexis

Bonjour @MOUSSA MAREGA , si vous n'avez pas les droits pour modifier la page, c'est très probablement parce que l'administrateur de l'espace ne vous a pas donné les permissions adéquates. Il faut que vous le contactiez directement pour qu'il puisse changer les permissions sur cette page. --Alexis

Hi @hans erik lund , yes you can use and install Discovery even if you're using Jira Cloud. Here's the documentation from Atlassian on how to do this : https://support.atlassian.com/jira-service-management-cloud/docs/export-data-from-insight-discovery-to-insight-cloud/ Let me know if this helps, --Alexis

Hi @hans erik lund , Discovery is a tool that will scan your network to get information on servers, computers and network assests, so it needs to be installed in your network, otherwise it wouldn't be possible to get this information from outside your network. The zip file you get contains the binaries that will run…

Hi @Kellie Noumi , I believe you can do this with the Power Automate feature from Microsoft. You'll need to check if it's avaible for you, then you can do a flow with a trigger "When a new message is posted" for a specific channel, and add conditions (like a flag value for example). Then you could add an action "HTTP…

Hi @Consulente Atlassian , as you can see in the Supported Platforms page for the 7.13 release, Confluence does support SQL Server 2017. This means that you can safely upgrade your database, it will not break Confluence. You should of course backup your data before just in case. Let me know if this helps, --Alexis

Hi @Semi Ara , Atlassian Cloud products, and specifically Bitbucket Cloud (accessed from bitbucket.org domain) are not vulnerable as Atlassian already took the necessary measures to mitigate this. You can see the official communication from Atlassian here…

Hi @JayJuan Jones , you can see in this documentation page the limits of rule execution for Standard plans : https://support.atlassian.com/jira-cloud-administration/docs/explore-jira-cloud-plans/ You're getting a warning message because you went over your global rules limit : Customers on Free and Standard plans have…

Hi @Emily_Cottrell , there is a specific tool that is called Insight Discovery Collector can will do exactly this : get data from a specific network, and upload it to the main Discovery instance. You can have a look at the Collector documentation here…

Hi @Raphael Lamas , at the moment it's not possible to copy configuration items from one Jira instance to another. You would have to recreate your form manually. However some addons can do this, you can try these : * Configuration Manager * Project Configurator Let me know if this helps, --Alexis