Alexis Robert Community Champion

Hi @Gavin Kennedy , this means that you probably have another application (Jira maybe ?) that is running on the same port than Confluence. You will need to check what processes are running, and change Confluence port or stop these other applications. You can follow this documentation to change Confluence port. Let me know…

Hi @James P Russell , you can simply go to my.atlassian.com - this is the place where all your licences will be. Let me know if you have any questions, --Alexis

Hi @Brant Schroeder , the biggest instance was 250 users, and the main issue was the LDAP connection to an AD, but this was not really on my scope as another team was in charge of it. Overall, you're really just waiting for your XML exports or SQL dumps to transfer to AWS, this can take some thime depending on how big your…

Hi @Alexandra Micallef , the best option from my experience would be number 2: you get all your applications on the same database (so less maintenance on your side), and you can follow the same migration path than you did for Jira. The internal database should really only be used for demo or testing, no for production…

Hi @Confluence , having the indexes on NFS shares is usually not recommended because of performance issues. The documentation from Atlassian clearly states it: Using Lucene over a NFS mount will cause stability issues with the instance. Some of the more common symptoms are slow search speeds (as NFS mounts are typically…

Hello @Tim Marshall , yes you do have access to Jira Core when you have Jira Software. You can put your Marketing or HR team on Jira Core licences, as these are cheaper than Software licences, and then create Jira projects for these teams. Let me know if you have any questions, --Alexis

Hi @Brant Schroeder , I have done this a couple times and it was always pretty much the same as any other migration, the fact that it was on AWS did not change anything on what I prepared, except a couple things specific to AWS like security managements (opening the right ports for the application). Are you looking for…

Hi @Saul Andrade , actually this is the same: you current Jira + Confluence subscription is 12$ (7$ + 5$), if you add Access at 3$ it's a total of 15$ (as long as you have a maximum of 100 users). So you don't have any discount really, the documentation only provides examples by adding all the different subscriptions. 

Hi @Saul Andrade , Atlassian Access price is the same whether you connect 1 or 5 applications to it, it's an additional cost on top of your Jira and Confluence licences. For you, the price would be 3$ per user per month, so 186$ total per month. Let me know if you have any questions, --Alexis

Hello @Rajan singh , Jira 7.3.3 is not compatible with SQL Server 2017, you can see on this page that it's only compatible with SQL Server 2012 or 2014. At the moment, Jira does not support SQL Server 2017. Let me know if this helps, --Alexis

Hi @ENSO ORIGINS , I see from the logs that you have the following settings in your setenv.sh file for the JVM memory: -Xms1024m -Xmx2048m You should try increasing this as the logs clearly say that the JVM is too small for your workload. You could set it to: -Xms4096m -Xmx4096m You VM has 8GB RAM so you should be OK with…

Hi @[deleted] , Background reindex will not lock Jira. Lock Jira and rebuild index will lock Jira 

Hi @[deleted] , it's all explained here. Basically: Background reindex will take longer, but users will be able to continue using Jira without any impact. Lock Jira and Rebuild index is faster but the entire instance is locked: nobody can access it and use it until the reindex is finished. Let me know if you have any…

Hi @deploymentconcepts , you can follow the instructions from this page to setup HTTPS for Bitbucket. Let me know if you have any questions, --Alexis

Hi @Brian W , plugins for Trello are actually called Power Ups, you can find the full list here. --Alexis

Hi @Florian Zöllner _Communardo_ , Confluence 6.13 will become the next Enterprise release, but is not certified as such at the moment. You can check this page for the current Enterprise Release. So at the moment, only version 6.6 is the Enterprise release. Let me know if this helps, --Alexis

Hi @PeterN , you can upgrade directly to the latest version (whether you choose 7.13.1 or 8.0). The first version that supports MS SQL 2016 is 7.9 I think, but you can go directly to 7.13

Hello @PeterN , if you want to stay on Jira 7, you can upgrade to the latest Enterprise Release: it's 7.13.1. Otherwise you can upgrade to Jira 8.0 but it's maybe a little early right now :) But when you're upgrading, you should basically try to aim for the latest enterprise release.

Sure @peter jurisin : customers do not pay any licence. 25 Agents is $9000 (Jira Service Desk licence) 40 users to access tickets is $3000 (Jira Core licence) 80 users for approval: no need for a licence (see here) Let me know if this helps, --Alexis

Hi @peter jurisin , actually you only need Jira Service Desk licences for your agents (the ones interacting with the client). All other users can use Jira Core licences (much cheaper) and act as collaborators in Service Desk. This documentation will help with user management. Let me know if this helps, --Alexis

In my experience, as long as no modification happens on the filesystem you should be good with only database backups. For bitbucket of course you need to consider your code repositories backup as well, but it should be handled separately. Hope this helps, --Alexis

Hi @Altran , I'm not sure what the bitbucket.diy-backup.vars.sh does, but why don't you simply make a backup of all databases directly ? Something like <span>mysqldump -u root -p --all-databases > alldb.sql</span> Otherwise, I would simply do a mysqldump of every database. --Alexis

Hi @Neha Lourenco , for PostGres and Tomcat, you can find this information in the Supported Platforms page. For Artifactory, you will need to check this with them directly, they are not related to Atlassian as far as I know. --Alexis

Hi @[deleted] , can you find an error in the logs that might give more details on why you're getting an issue conecting to MySQL ? Thanks, --Alexis

Hi @Neha Lourenco , what you have to worry about when integrating different Atlassian products is the ApplicationLinks compatibility. This page will give you all a nice matrix showing which versions are compatible with each other. Basically if you have all the latest versions of the products, you will not have any…

Hi @John Chuma , in server.xml, you need to change: Connector port="443" to Connector port="8080" as this refers to your Jira instance port (should be 8080 if you haven't changed it). In Apache, you need to change: ProxyPass /jira http://x.x.x.x:443/jira ProxyPassReverse /jira http://x.x.x.x:443/jira to ProxyPass…

Hi @John Chuma , I think on you server.xml you need to comment out the HTTP connector and uncomment the "HTTPS - Proxying Jira via Apache or Nginx over HTTPS" connector block (that's the one at the very end of your server.xml file). In Apache, your vhost should not mention 8443 port but simply use the default 443 port…

@Tommy Johansen , you can't find the email used for your Atlassian products in Jira or Confluence, this information is only in the my.atlassian.com account of the person that was declared as technical or billing contact. What you can do is contact Atlassian support to get some help in recovering the emails. Let me know if…

Hi @Przemek Wiewióra , do you maybe have an adblocker or an antivirus program that is interfering with the website ? You could try disabling those, or using a different browser for example. Let me know if this helps, --Alexis

@John Chuma , I usually create the CSR with openssl on the command line, I'm sure your certificate provider should have a documentation available on how to proceed if you need help. There are only a few command needed, it's not very complex. For example, creating a CSR is done with one command: new -key certificate.key…