Alexis Robert Community Champion

Hi @DavidJng , can you try stopping Bitbucket and removing C:/Bitbucket/shared/data/db.lock.db manually ? You can then restart and see if it fixes your issue. Let me know if this works, --Alexis

Can you try purging the blobs from your repo ? You can do it with this command : git gc --prune=all Thanks, --Alexis 

Hi @Peter , can you check that you have enough space available on your Mac ? This could be the reason for this error. If that's not the issue, can you try this : * Increase the Git buffer size to the largest individual file size of your repo: git config --global http.postBuffer 157286400 Let me know if this helps, --Alexis

Hi @sandeep balanagu , there is a documentation page that describes exactly the error you get : https://confluence.atlassian.com/kb/application-link-not-working-due-to-manifestnotfoundexception-393904879.html Basically, there's a network issue between both instances - the page describes how to debug this. Let me know if…

Hi @Grilsha , from the error that's reported in the logs : Caused by: java.lang.IllegalStateException: Could not find GNU bash; hook scripts will not work It looks like the install is failing because you did not install Git. Can you try installing Got for Windows and then try again ? Let me know how it goes, --Alexis

Hi @Infogate AG , it's always good practice to have the application server (here it's Jira) in the local subnet and not in the DMZ. You should only have the proxy server in the DMZ. --Alexis

Hello @[deleted] , the error you're having is because your linux server does not have a graphical interface. You should try to access Bitbucket from your computer, using the server IP address : http://IP:7990 Let me know if this helps, --Alexis

Hi @Infogate AG , if you do not have experience with reverse proxies, you should seek help from your internal IT team as they should be the ones able to help you with this. If you are on your own, you can check Atlassian documentation here that describes how to setup Apache as a reverse proxy…

Hello, yes you can upgrade directly to Jira 8.5 - be sure to test on a non-production environment first ! Have a look at this guide : https://confluence.atlassian.com/jiracore/jira-8-5-enterprise-release-upgrade-guide-976161392.html 

Hello @Infogate AG , in this case you should create a new Jira Service Desk instance in your DMZ, and make an Application Link between this Service Desk and your existing Jira Software instance. There is a great documentation by Atlassian explaning this in detail…

Hi @Irnik Iv , you are not affected by this security issue, but since your instance version is 7.8.0 you're still vulnerable to many securiy issues : https://confluence.atlassian.com/jira/security-advisories-112853939.html You should upgrade as soon as possible to Jira 7.13.8. Let me know if this helps, --Alexis 

Hi @Fernando André , this is the Server documentation : https://docs.atlassian.com/software/jira/docs/api/REST/8.3.0/#api/2/user-removeUser Keep in mind that this features is only available from Jira 8.3.0

Hi @Fernando André , you can follow Atlassian documentation to disable a user with the API : https://developer.atlassian.com/cloud/admin/user-management/rest/#api-users-account-id-manage-lifecycle-disable-post Let me know if this helps, --Alexis

Hi @Gustavo Moura , the Assistant will never delete your data, you don't have to worry about losing pages or spaces. Atlassian does recommend backing up your Server instance but it's more as a peace of mind than a requirement. Let me know if this helps, --Alexis

Hi @JERemy-IT , you can check the documentation here to get your developer license : https://confluence.atlassian.com/confkb/how-to-get-a-confluence-developer-license-152044449.html You need to click on your Confluence production license and under the license key click on "View my developer license".

Hi @Lion Kosiuk , you can follow this documentation (originally for bypassing a proxy for Application Links) to have another connector in Confluence : https://confluence.atlassian.com/kb/how-to-bypass-a-reverse-proxy-or-ssl-in-application-links-719095724.html Let me know if this helps, --Alexis

Hi @JERemy-IT , you should have a Developer license on your my.atlassian.com account for Confluence, you can use this as the license key for your test platform. Even if you do use the production key for a while, it will not crash your server, it'll still work fine. As long as it's for a non-production environment you're…

Hello, you should create a new user and password.

Hi @cmbollareddy , you can follow this script to create the schema and all the other settings for SQL Server : https://gist.github.com/SidShetye/f0d51beb5cc5858b92bb Let me know if this helps, --Alexis

you're welcome ! please remember to mark this answer as accepted so that other users can find it if they run into the same issue :) Thanks !

Hello @Chinmaya Dash , you can follow the documentation for upgrading, it will keep all your data (projects, issues, users, configuration ...). No need to restore from backup, you can upgrade directly. Let me know if this helps, --Alexis

Hi @Altran , this is a common error because you're using self-signed certificates : you need to import these certificates into the JVM, because at the moment it's not trusting those. There's a step by step documentation here…

Hi @Mark Sweeney , good to know it's reseolved ! Can you click on Accept Answer so that others can find this in case they run in the same issue ? Thanks !

Hi Sorel @ Inventiff. , your Confluence server has been compromised because you might be running an older version of Confluence that has a security issue : https://confluence.atlassian.com/doc/confluence-security-advisory-2019-03-20-966660264.html If possible you should stop this server and only backup your Confluence…

Hi Sorel @ Inventiff. , can you have a look at your catalina.out log and see if there are any lines starting with ERROR ? It would be useful to see why the process stops after only a few minutes. Can you also give more information on how much memory and CPU your server has ? Thanks, --Alexis

Hi @bibin.koshy , it's exactly the same for upgrading Jira Software or Jira Service Desk, you just need to get the proper installation file.

Hi @Tamilselvan , this is probably because the Plan your upgrade function has not been updated yet. You can upgrade to the latest 8.4 version, it doesn't make a difference ! No changes in support etc. Let me know if this helps, --Alexis

Hi @Mark Sweeney , are you sure you're using the right licence, for a Server product and not a Data Center product ? The behaviour you're describing looks like when you wrongly paste a Data Center licence. Can you try maybe generating a new, Server Confluence licence from your my.atlassian.com account and try this for the…

does the telnet work from the jira server to the confluence server with port 8080 for example ? what I've done previously in cases like this is to add a connector that's only used for the Application Links so that you bypass the reverse proxy, it's explained here…

Hi @bibin.koshy , you can simply follow this guide with step by step instructions : https://confluence.atlassian.com/adminjiraserver/upgrading-jira-server-manual-938846939.html Let me know if this helps, --Alexis