Alexis Robert Community Champion

Hi @Nisipeanu Traian Horst , at the moment it is not possible to allocate an addon license to a specific user : when you add an app to your Jira Cloud instance, then it will be billed using the highest user tier. However, on some addons you can configure permissions so that only some users can access the tool (that's the…

Hi @Ingmar Heinrich , you can do this in Jira you have Jira Administrator permissions. You can then go to the Administration menu (top-right corner) -> System -> Filters You will find in this menu the list of all the instance filters, and you'll have the ability to change the filter owner. If you want to update a filter,…

Hi @NTNT , if you export issues from a Jira project and that you select "All fields" in the CSV export, then you will see the comments in the CSV file. You can look for the "Comment" column. This can then be imported into another Jira instance, you can have a look at this documentation page on how to handle comments…

Hi @Dan Finn , your code might not be exactly what's expected, I'm thinking that the "table" tag should be before the "lookupIssues". Something like that works for example : <table style="border-collapse: collapse" table-layout="fixed" width="100%"> <tr> <th style="border: 1px solid #000000; background-color : #CDCACA"…

Hi @Rohit , the product you're looking at is actually included in Enterprise licenses only at the moment. It's called Atlassian Analytics : https://support.atlassian.com/analytics/resources/ You can see the following message : Atlassian Analytics is in open beta Only customers with a Cloud Enterprise plan for Jira Software…

Hi @Kay Multhaupt , I can confirm that there is no need for the server to be connected to internet to use its Server ID for a new license. What you might have is an invalid Server ID on your Jira instance, it happens in some cases (see this bug for example : https://jira.atlassian.com/browse/JRASERVER-66787 ) I would…

So this is actually something else : that's the name of your organization. You can change this is the "Settings" tab with the "Organization name" field.

This should not be necessary as you'll still have the old URL as an alias for this site.

Hi @Aleksandr Ganiyev , there is no need to backup data as this is only creating a new main URL for your product. It will even keep the old URL as an alias, so any old links will keep working. Let me know if this helps, --Alexis

Bonjour @Jalie Barcilon , dans ce cas le plus simple est de rentrer en contact avec le support Atlassian directement, vous pouvez ouvrir un ticket ici : https://getsupport.atlassian.com Bonne journée, --Alexis

Hi @Shreesh Narayan Singh , you can't use the site import feature as this will overwrite all the existing Confluence data. So space import is the best way for you to merge instance. You will have to install addons first, not sure how it would work with specific addons however (you should test this first). Users will not be…

Hi @Shreesh Narayan Singh , what you want to do is actually merge 2 Confluence instances. In this case, you won't be able to export the full Confluence and import it. You'll need to export each space and import it into the target Confuence instance, it's explained here…

Hi @G Ashok , this will happen if you access Confluence through a proxy (that's usually the case as you'll have a URL like wiki.mycompany.com). In this case, the proxy will send a timeout as the process takes more than 5/10 minutes for example, but it might still running in the background. What you can do however, is…

Hi @Lena Sargsyan , with Automation you can't prevent a transition, as the Automation rule would run after the action is done (it works with Triggers, you can't really change this). However, what you described can be done using a Validator. I would suggest having a look at this documentation page on how to use it…

Hi @Ruchin Lakhani , currently there is no built in solution to generate a backup automatically. Instead, you can have a look at this documentation from Atlassian : https://confluence.atlassian.com/jirakb/automate-backups-for-jira-cloud-779160659.html It describes how to automate backups, either from a Jira Automation…

Hi @david wells , what you described is OK, since you will end up with only one environment in production using the license. What is prohibited is, for example, having 2 separate Data Center instances (one for internal employees, and another one for external customers). You can have the same license active at the same…

Hi @SaravanaKumar , if you're talking about the Confluence Cloud Migration Assistant, and that it's giving you the information about 30GB of attachment to migrate : you will need to use 30GB of internet data to transfer the data between Confluence on-premise and Confluence Cloud. Let me know if this helps, --Alexis

Bonjour @Karine VANEL , ravi de te croiser de nouveau 😉 Le sujet est intéressant, de mon côté les intégrations que je vois le plus souvent sont : * escalade depuis un projet de support JSM vers un projet de Dev Jira Software -> automatisations pour recopier certains éléments dans le ticket dev, faire évoluer de façon…

Hi @Paul Cope , you will actually import the SSL cert in the JVM used to run Tomcat, not in Tomcat itself. The documentation from Atlassian describes how to do this using the "keytool" command : https://confluence.atlassian.com/kb/how-to-import-a-public-ssl-certificate-into-a-jvm-867025849.html Let me know if this helps,…

Hi @Tomasz Bis , the easiest way to do this would be to first create a filter for the issues you want to exclude, and then use it in your final JQL to exclude it. It would look like this : issuetype = Story AND filter != 10005 The filter ID should be in URL when you're looking at the filter. Let me know if this helps,…

Hi @Duarte , did you remember to uncheck the box that says "Only include issues that have changed since the last time this rule executed" ? This might be the reason why your rule does not run for any issues : Let me know if this helps, --Alexis

Hi @Claire Lowry-Hubball , you can use this JQL in your filter : status changed TO Waiting AFTER -30d Let me know if this helps, --Alexis

Hi @Eric Connell , in order to have the # character displayed, you should add a "\" character in front, like this : This is a \#10 envelope Let me know if this helps, --Alexis

Great, that's good to know ! If my answer helped you, please click on "Accept Answer" so that it can be useful to other people :)

Hi @Daniel Pipe , if you have an active maintenance, then you can use the developer license that is on your Atlassian account : my.atlassian.com This license is intended for non-production use : testing, development, pre-production ... Let me know if this helps. --Alexis

Hi @Miguel Rodriguez , this is because you are using the CSV import available to users, and not the one for the Jira admins. The one you are using only has a few fields available, while the Jira admin one will have all fields. So if you need to import Created Date field for example, then you'll have to contact your Jira…

Hi @Antoine Claudé-Pénégry , the issue might be because the first rule is executed in the background and does not finish before the next one starts. Have you tried adding the action "Re-fetch issue data" before the branch ? Let me know if this helps, --Alexis

Hi @Manmohan M , currently it's not possible to verify the same domain on 2 different Atlassian instances, as you can see. What you can do as a workaround would be to create an Organization (with your parent company for example) and move your other company instance to it. It's called a Transfer, and with this you would…

Hi @Brian Chabot , if you want to migrate from Server to Cloud and also move from Jira Software to Jira Service Management, then you'll need to do it in 2 steps : * first migrate your Jira Software Server to Cloud, using Jira Cloud Migration Assistant * then migrate, on Jira Cloud, your project from Jira Software to Jira…

Hi @Anil Reddy , to update Billing details or Technical contact details for your instance, you should go to admin.atlassian.com then Billing to do this. Let me know if this helps, --Alexis