Alexis Robert Community Champion

Bonjour @Fabienne Glikson , pour fermer le tableau il faut aller en haut à droite dans Afficher le Menu, cliquer sur Plus puis sur Fermer le Tableau. Bonne soirée,

Bonjour @Fabienne Glikson , pour bouger des cartes vers un autre tableau, il faut que celui-ci appartienne à la même "Team" que celui d'origine. On peut voir la Team rattachée à un tableau à côté du nom de celui-ci :

Hi @Alex Makepeace , if you're using Jira Service Desk cloud, you don't have a choice : it is HTTPS by default. Your portal URL will be like https://mycompany.atlassian.net/servicedesk Of course, if you choose the self hosted version (it's called Server), then you can decide to use HTTPS or not. Let me know if this helps,…

Hi @Reaz Abdul , as Jira is a java application, basically any OS with java can run it. This is why Atlassian does not provide a full list of linux distribution or Microsoft OS that are compatible. For the database, you do need to get PostgresSQL 9.6, I guess CentOS ships the latest version 12, but you can uninstall it and…

What do you mean by "from outside it shows certificate warning" ? Do you mean outside your corporate network ? 

Hi @Hemant Madhyan , this might be because your CER file has a key file with a different alias than the one you're configuring on the command line. You actually dont need the key in the certificate that you're importing into the keystore, so I'd suggest using only the certificate without the key. You can do this simply by…

Hi @Hemant Madhyan , what is exactly the command you're running to import the certificate ? From the error, it looks like it's missing the alias argument. Let me know if this helps, --Alexis

Is it not possible for you to filter these issues based on another criteria like the last updated date ? In your case, you would probably need a custom field "issue exported" but it's an ugly solution to this problem ...

Hi @David Thielheim , there was a ticket opened regarding this feature : https://jira.atlassian.com/browse/JRACLOUD-5843 Basically, Atlassian said that they do not plan to implement it as most customers reason for issue archiving for performance improvement, and this is already adressed. Did you have a particular use case…

Hi @David Thielheim , this feature is only available in Jira Data Center as you can see in the documentation : https://confluence.atlassian.com/adminjiraserver/archiving-an-issue-968669980.html So if you're using Jira Cloud, at the moment it's not possible to archive issues. Let me know if this helps, --Alexis

Hi @Priyanka Karguppikar , the error seems to indicate an issue with your HOME_DIRECTORY : java.io.IOException: No such file or directory Can you check in your home directory if the folder "export" exists and if the permissions are correctly set ? Let me know if this helps, --Alexis

Hi @Piotr Romanski , so far only SQL Server up to 2017 is supported. However there is already a ticket opened for Atlassian support of 2019 that you can follow here : https://jira.atlassian.com/browse/JRASERVER-69989 Let me know if this helps, --Alexis

Hi @Rene Suhle , it's not really a good idea to use a version that is not supported by Atlassian s this could lead to random crashes, or support not being able to help you. I would suggest following PostgreSQL documentation to add their repository to Ubuntu, so that you get access to more versions (including 9.6 that is…

Hi @joe bednarz , in your case I would first upgrade to Confluence 7 and then migrate to SQL Server. As you said, since Confluence 6 does not support SQL Server 2017 it would probably fail if you tried to perform both actions at the same time. Let me know if this helps, --Alexis

Hi @Antoine Berry , there is actually a KB for this exact error : https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-error-779355358.html Basically, you need to import your SSL certificates in your JVM trust store, you can follow this documentation to do this…

Hi @[deleted] , there is actually a request open to support MySQL 8 : https://jira.atlassian.com/browse/JRASERVER-67359?_ga=2.221094875.2102269737.1576426948-1867168444.1563630283 You can watch the issue so that you'll know when any updates are done on this. Let me know if this helps, --Alexis

Hi @yannickwilson , the installation directory is where you have the Jira binary application. It is different from your Jira Home directory. It will likely be something like atlassian-jira-8.5.x-standalone for example. Let me know if this helps, --Alexis

Hi @akinadeyemo1 , this is because MySQL 8 is not yet supported by Jira, you should use MySQL 5.6 or 5.7. You can have a look at the supported platforms page : https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html Let me know if this helps, --Alexis

Hi @Angga Putra , you can upgrade directly from 7.1.10 to 8.5 without any additional steps. The full documentation is available here : https://confluence.atlassian.com/adminjiraserver/upgrading-jira-server-manual-938846939.html Let me know if this helps, --Alexis

Hi @Janina Segura , you can find the Bamboo archives here : https://www.atlassian.com/software/bamboo/download-archives Let me know if this helps, --Alexis

Hi @roger_alling , you're mixing up Participants (they are customers, so only access the Service Desk portal) and Watchers (they have a licence to access Jira, so they see the Agents side : the queues and issues raised by customers). You can find more about Participants here…

Hi @roger_alling , yes it's possible to add some of your team members as Jira Core users, this is called "Collaborator" in Atlassian documentation : they will be able to view the Service Desk issues, comment internally, watch it, and add attachments. You can have a look at the documentation page…

Hello @4A Games , the user data that is migrated is only what's needed to make user mentions work for example. It will not send invites to your users. I have tested this more than 10 times and have never run into any issues with users data or emails, you can make your tests without worrying :) Let me know if this helps,…

Hi @Ajay_Pratap , without a support license, you won't be able to upgrade your current instance. 

Hi @Ajay_Pratap , Bitbucket supports PostgreSQL 10 from 5.7 : version https://confluence.atlassian.com/bitbucketserver057/supported-platforms-945544394.html#Supportedplatforms-databasesDatabases You would need to upgrade your Bitbucket instance to 5.7 and then migrate the data to PostgreSQL. Let me know if this helps,…

Hi @Martin Laurens , you can export your COnfluence spaces in XML format, and then import them in your new Confluence instance. This documentation explains the steps…

Hi @Mahendar D , the error message says the instance is already setup : [This JIRA installation has already been set up. Please perform an XML restore instead of an import during setup.] Can you try restarting Jira ? If you get access to the interface, you should then try to restore your XML backup from the Administration…

Hi @Bhavik Parmar , if you want to test Jira for more than 7 days, you can contact Atlassian Support and request an trial extension : https://support.atlassian.com/contact Let me know if this helps, --Alexis

Hi @Max , yes it's possible to migrate to another server with a different OS and database, you can simply do a XML backup, install a new Jira 8.5.1 on your linux server, and after the database setup you can choose to import your XML data. You can have a look at the documentation for detailed steps…

You're welcome ! for your information, it's better to mark the question as "Accepted" with the above button rather than editing the title, this way other users can find it easily later on :)