Alexis Robert Community Champion

Hi @l.kubon , you can achieve this with Automation for Jira, as it's available on all Jira Cloud sites : https://www.atlassian.com/software/jira/features/automation Thanks to Automation, you can create rules with specific triggers. In your case, the trigger would be "Issue Transitioned" and you could then choose to change…

Hi @David Jackson , you can achieve this with Automation for Jira, as it's available on all Jira Cloud sites : https://www.atlassian.com/software/jira/features/automation Thanks to Automation, you can create rules with specific triggers. In your case, the trigger would be "Issue Transitioned" and you could then choose…

You can have a look here to get more details about the server.xml configuration : https://confluence.atlassian.com/adminjiraserver073/integrating-jira-with-apache-using-ssl-861253896.html#IntegratingJIRAwithApacheusingSSL-Step1:ConfigureTomcat I'm not sure what you're saying about disabling the Base URL : this is a…

Hi @Shannon Harvey , in addition to configuring Apache to handle SSL connections, you also need to change Jira configuration, as explained in this documentation : https://confluence.atlassian.com/kb/securing-your-atlassian-applications-with-apache-using-ssl-838284349.html You will at least need to change the Base URL to…

I think you would need further debugging, I just tried it on my test instance and it works fine. Did you make sure to create an issue on the INTEGR project, and link 2 issues from this project together ? With your rule configuration it will only work with this project, you would need to do a global rule if you need this on…

Looks like it actually does not work as it should, the same URL used for the event "issue created" does pass the issue key and issue id, but not for event "link created". However, it does work when using the Automation for Jira webhook action, so I would advise using this instead of the Jira webhook : You can use…

Hi @Frédéric Pionnier , did you make sure to add a leading $ sign on your variables before ? The webhook URL should look like this : Let me know if this helps, --Alexis

Hi @Bob Prescott , I've had a look on 2 Jira Software instances and I can still access the Split issue function : Have you tried with another browser, or on another project maybe ? Let me know if this helps, --Alexis

Hi, with automation for Jira you can choose a manual trigger, or have it triggered every day for example. This way it won't be based on your tickets status.

You can also have a look at this article on JQL : https://www.twybee.com/blog/jql-reporting-dashboard/

Hi, actually the correct JQL would be "updated <= -3d" to get tickets that have not been updated in the last 3 days.

Hi @Steven Borne , you can actually do this with Automation for Jira (it's an addon that's already included for free on every Cloud instance). The rule woulk look like this : Let me know if this helps, --Alexis

Hi @sebastian-t , if you want to see both Epics, Stories and Sub-tasks on your Scrum board for example, it's already possible without any JQL : by default, sub-tasks will be shown on a board under their Stories. Let me know if this helps, --Alexis

Hi @Darek Piasecki , there is no way to undo such a change : you will need to re-create the Epic and attach again your tasks to it. You can still use the original ticket "History" to see what was linked to the Epic before it was moved to Bug. Let me know if this helps, --Alexis

Hi @Steven Borne , just to be sure that I understand what you want to do : this rule would copy the last comment and add it again to the issue, and closing it ? Thanks, Alexis

Hi @Michał Bazan , as far as I know, on the free plan you do not have the possibility to get in touch with Support, so I'd say that your projects are gone unfortunately. Let me know if this helps, --Alexis

Hi @Antoine van de Cruyssen , I don't think it's possible anymore to switch back to the old view, however you can always reach out to the vendor to tell them about your feedback : https://softwareplant.com/jira/servicedesk/customer/portal/1 Let me know if this helps, --Alexis

Hi @Ian Manton , it's pretty straightforward if you only need to migrate the install and home dir. First you would need to download the same version as the one installed on Linux but for Windows and install it. Then once installed, just copy the Linux bitbucket home directory to Windows and restart it. I would also advise…

Hi @erikmergeport , first of all, the license is not tied to a specific server or installation. If you have a valid license, it can be applied to a new installation if you want. Regarding the errors, it could be a lot of different things but I would first check that you're using a version of Java that is support by…

Hi @Darren Lodge , there's no issue in upgrading from 8.5.7 to 8.12, just be aware of what addons need to be upgraded before. You can check this with Jira update check as described here : https://confluence.atlassian.com/adminjiraserver/preparing-for-the-upgrade-966063325.html#Preparingfortheupgrade-apps Let me know if…

Bonjour @Ceysson fabien , vous pouvez faire un reset de votre mot de passe sur cette page : https://id.atlassian.com/login/resetpassword Il n'y a pas d'autre moyen de récupérer votre mot de passe Trello. Alexis

Hi @DonUK , it's as simple as updating your licence key in the administration interface to switch from Server to Data Center ! However, to take full advantage of the Data Center features like High Availability, you will need to follow the documentation to change a few installation settings (HOME folder for example will…

Hi @Jeff Brooker , the recommandation is to have separate servers or VM to run Jira and Confluence, as it's better performance wise. For the database, it's fine to use the same shared MySQL instance, it's pretty much the norm for database servers anyway. Let me know if this helps, --Alexis

Hi @Stephen Cooke , SSO will only be available for users from your own domain (they will need an email address matching this domain), as this is how the SSO platform can identify the accounts attached to your company. That's why I think it's probably not a good option for external clients, as you won't be able to control…

In this case you will need to make sure the Unique Identifier is set to the same value on both AD (can be an email address or something else that both AD have set to the same value). You can have a look at the following KB for more information…

Hi @Olivier DAMON , the message "This option will not appear if there are no valid directories to migrate from/to" means that you need to have both Active Directories already configured in Jira in order to perform the migration. This option is useful if you don't already have the user accounts in the new merged AD…

Hi @martenlehmann , there is no official timeframe for PostgreSQL 11 compatibility for Confluence, however you can watch the following ticket to get notifications when Atlassian will update it : https://jira.atlassian.com/browse/CONFSERVER-57432 Let me know if this helps, --Alexis

Hi @Hannes , you can simply follow this procedure to create a robots.txt file that will tell search engines not to index your Jira instance : https://confluence.atlassian.com/jirakb/removing-a-jira-instance-from-google-results-396300011.html Let me know if this helps, --Alexis

Hi @Preslav Velikov , Atlassian references PostgreSQL 11 as being supported, so any minor version of PostgreSQL 11 should be fine : PostgreSQL 11.8 is part of the 11 branch, so you can use this without any problem with Jira. Let me know ifthis helps, --Alexis

Hi @Aileen Tan , you licenses are not tied to a specific Server ID : this is only used the first time to generate the key. You can move your instances to another server and still use the same license. Let me know if this helps, --Alexis