Prince N Atlassian Team

Hi Peter, Answering this question here as well, Natively on Jira, there's no way via the UI to split the Sprint report, as that particular Sprint is what will be calculated till its completion. Doing that manually is feasible outside the context of the report on Jira. However the manual process you mentioned, if you…

Hi @Matthieu B. Answering your question here as well, Jira Portfolio doesn't currently expose API where its Data can be accessed Programmatically. On the other side, using the Jira Cloud REST API would only return already committed data. However scenario data cannot be accessed via API at the moment. Secondly in future,…

Hi Everest, Answering your question here as well, so this can be achieved with this Free Add-on Automation Lite for Jira . As it can be used to copy the displayName of the Reporter or Assignee field into a custom text field of Type: Text Field (single line) Below is a configuration we set up, in order to test out this…

Hi Joseph, Is the customer added to that Project in your Service Desk? check under the Customer Nav tab and see if the customer exist! Cheers, Prince

Hi Joseph, You will need to make sure that the Customer is either the Reporter/Request Participant of that ticket and not one of your Internal users for the customer notification to be sent. you can do this by having the assignee of the ticket to manually change the Reporter field with the email address since an Agent will…

Hi Lola, Did you or some other user in your Instance change the configurations of the Jira-Cloud Slack connector? Please check the configuration by navigating to your Project Settings > Slack Integration and see if the filters are ticked for notifications or if you're using issue level security on your Jira-Cloud Slack…

Hi Joseph, One of the ways, you can do that would be to use an Issue Collector, which is available on your Jira Service Desk Project settings. You will need to configure this based on what you think is feasible to your mobile app. So your customers can directly from the app submit their feedbacks. You can learn more on…

Hi Lee, Currently, you won't be able to specify which field is visible as notifications on Slack from the Jira Cloud Slack Integration other than the filters being used presently. As there are two options for issue preview which are "Clean" and "Compact". There is a feature request on Ability to customize which fields will…

Hi Nadun, Apparently on Jira Cloud doesn't have that feature that will enable you to add a Watcher during issue creation. You will need to do it via the UI or REST API through cURL after the issue has been created. Example using cURL to Add Watchers (Jira Cloud) curl --request POST \ --url…

Hi Jeffrey, It's best you raise a support ticket https://support.atlassian.com for this case, as this may involve providing sensitive information about your Instance. So we can look deeper into your Workflow to understand how the configurations are done. Cheers, Prince

Hello Jeffrey, It seems as though you have two transitions going to the same Status. click on the View workflow on the issue-view screen and trace the transitions to the PRE-APPROVED Status to see if another transition is leading to that Status. Once you can determine that, then you can be able to change it from your…

Hi Ratko, If a Jira-Slack Integration has been configured on a Project, the Slack widget will be available, however it will be locked and will require login for the messages to display if those users are on the same Slack workspace. However, for the slack widget to be completely unavailable / hidden from view, is not a…

Hello Ratko, Are these JIRA(Client) users, also users on the same Slack account used by the developers? Because the Slack widget will be locked by default per users, upon logging in to same Slack Account that's when the Slack messages will become visible. Subsequently, you might want to use Issue-level Security to only…

Hi Alexander, Currently, you can configure the Slack Integration via the Project Settings to Allow the below filters as well as Issue-types or priority. * Issue created * Assignee updated * Someone leaves a comment * Issue transitioned to a specific status Since you are looking for tickets that are assigned, you can use…

Hi Ryan, The Notify hipchat Post-function doesn't seem to allow the comment variable for messages as the other variables there are pre-defined. Furthermore, when someone leaves a comment, this option is rather configured from the Advanced Settings on the HipChat Integration…

Hi Jernej Drev, By default most modern browsers will try to download the video files unless the video file interacts with the inbuilt video player. However are you the only one experiencing this and have you tried other browsers to see if this is an isolated issue. since your windows media player reports that the file is…