Diego_88dj6o Atlassian Team

Hello Jiri! This is happening due to the fact that Team Calendars shows the events based on the user Timezone, not the internal calendar timezone. This helps when users from different timezones use the same calendar. If You and I worked with a company from Sydney, both of us would be able to use the same Sydney calendar…

Hello again Jiri! Currently, this type of navigation is not available in Team Calendars. We need to navigate month by month until we reach the desired date. I was able to find a Feature Request that aims at providing an Year View for Confluence Team Calendars. You can check it here: * CONFSERVER-51320 | Year View Also,…

Hello there Jiri! I was checking the current GMT Offset for Zurich, and I found the information here in TimeZoneDB: * Time Zone - Europe/Zurich Currently, it shows us that the GMT Offset is indeed +0200. The Daylight Saving started March 31, according to Greenwich Mean Time: * Greenwich Mean Time - Zurich What is happening…

Hey Michelle, thanks for getting back to me! Looking forward to your findings. Let us hear from you after you finish the procedure.

Thanks for letting us know @Kartheek Reddy Jinna (CONT) ! Looking forward to your reply.

Hello there @Micha ! Thanks for getting back into this thread. I have gone through the installation process of Jira Servicedesk, Jira and Confluence and also the integration of all of them. This has helped to better understand how the Knowledge Base feature in Jira Service Desk works. After following through with the…

Hello there! We could do a quick test, Sasha. Create a New Page and insert the Jira Issues Macro in that. After macro insertion, you can use the Same JQL as your custom code and then check if the behaviour is similar. I tried but could not replicate this locally. I would like to first replicate the issue and then look for…

Hello there! This is a strange situation indeed, Stefan. I tried to replicate the issue locally but, I was ultimately unable to. Everything worked according to plan. Here I have two screenshots of that: First thing we can start checking is if the Row Name was not changed in your Decisions page. By default, the row we are…

Hello there! Thanks for sharing your questions with us @Harshit Singhvi . Currently, we do not have a Roadmap to share about this feature suggestion. You can take a look at Atlassian's Policy here: * Implementation of New Features Policy Let us know your thoughts Harshit!

Hello there Sangwook, thanks for getting back to us. According to the documentation here: * Restore Passwords To Recover Admin User Rights What we need to do is Activate The Temporary Admin User. With this temporary user we can then grant the user membership to your affected user. In older versions of Confluence the…

Thanks for getting back to us Damian! If you ever need something, come share with the community.

Hello Mouzakirou! As I see the situation, you have an intermittent login issue with Confluence. Digging a little, a could find our article about a situation that is pretty similar to yours. Here it is: * Inconsistent/ intermittent user permissions and login issues I would start by taking a look at this article, Mouzakirou.…

Hello there! So Kuan, I have seen this error previously and there are a few things we can check to fix it. First, make sure that you are restoring the backup into a compatible Confluence version. Ideally, a site backup is restored into an instance with the same version as the origin instance. Also check that your database…

Hello there! Interesting question Marcus. Currently, this is managed based on Traffic Origin of your instance. Excerpt from out documentation: Can I choose the location of where my Jira or Confluence cloud site data resides? Atlassian will optimize where customer data is located based on how it is accessed around the…

Hello there Jin! It is really a shame that your server has been hacked. This can halt an entire organization workflow! Glad to hear that you do have backups from a point prior to this hack. As I understand this situation, login to the Confluence Instance is currently impossible. Also, it seems that you were managing your…

Glad to know that your instance is now working as expected Xavier! If you ever need something again, come share with the Community.

Hello there! Glad to have you and your team with Atlassian. Looking at our documentation about migration, we see that the procedure to Restore Admin Rights should be followed. You can check it here, Sangwook: * Restore Passwords To Recover Admin User Rights This will guide us through the database procedures necessary to…

Hello there! As I understand the situation Xavier, Confluence CSS styles are completely broken. This results in a bare HTML page when we access Confluence. This can be caused by a few reasons, one of them is a Problematic Java Environment Installation. With this in mind, we could start by looking into your Java install and…

Hello there! Before we move forward with this, I would like to point out that the Embedded H2 Database Is For Trial Purposes only. It is not recommended at all that we use this database for Production Environments. You should be able to access Confluence's H2 Database with DBVisualizer. We have an article about this…

Hello there @Hans Tubbax ! I have got some more information on this matter for you or anyone else who falls into this thread. Recently, Atlassian has released Cloud Premium, which is a paid set of features that is currently in Early Access. One of these features is Unlimited Storage Space, which I believe perfectly suits…

Hey @Luis Rodriguez thanks for replying. I did not get a notification for your reply, hence the delayed response time. This type of sub-category is not implemented in Jira Service Desk. With this in mind, I created this Feature Suggestion: JSDCLOUD-8208 | Ability to create subcategories in Jira Service Desk Knowledge base…

Hey @Adrien Ragot _Requirement Yogi_ , thanks for jumping into this thread! Let us know if this tip has helped you @Tony . Looking forward to your findings.

Hello there @Gwenaël GRALL ! This behaviour is most likely being triggered by the fact that you did not explicitly give permission to the authenticated users. Since Confluence works with inclusive permissions (anyone but X can do this) we need to specify who can. Also, glad to know that you were able to find the hole in…

Hey Julie, thanks for sharing this with our Community. Let us know if the tool ends up solving the situation you are going through. Since SEO manager is a free tool, trying it out should be fast enough!

Hello there! This issue seems to come up when the selected pricing method in the template is not compatible with the method available in your Azure subscription. This change was recently made by Microsoft, but we have fixed our templates already to accommodate that. Please keep in mind that you may need to change that…

Christian, glad to know that I was able to clarify our tools for you! If you need anything else, let the Community know.

Hello there! These notifications about user satisfaction should come up With A Minimun Gap Of Three (03) Days between them. Can you confirm that they appear After Each Time that you perform page operations, Stefan, such as edit, move or create? Further, could you share screenshots of the other types of notifications that…

Glad to hear that this helped you Julie! If you need anything else, do not hold back and come straight into the Community. See you!

Hello again Christian! The definition of User Stories I have taken in consideration can be seen in this post: * Project Management - User Stories You could take a look there and check if we are referencing the same thing. I would hate to give you information that does not apply to what you are striving for. If we are…

Hello Danyal! Having one less click to perform an action is good and I can see why you want this. However, I was unable to replicate it with both Chrome and Firefox: Chrome 74.0.3729.169 Firefox 67.0 I was using Confluence 6.15.2 and tried with *.docx and *.xlsx files. All tests gave me the expected behaviour. No reload…