Bastian Stehmann Community Champion

Hi @Barb Pratt, Welcome to the community. In Jira, there is no manager role by default. It sounds like you want to have Project Administrator permissions. If you have the Project Settings entry in the sidebar, you have this permission, if not, you don't. If you are missing this permission, ask a project administrator or a…

Hi @Esther Strom, If you have such errors, you should have first a look at https://atlassian.statuspage.io/ if there is currently a known problem. If there is nothing listed, you have to contact the Atlassian Support here https://support.atlassian.com/contact/#/ , because you do not have access to any logs.

Hi @Glenn Ferguson, What kind of board are you talking of? Both Dashboards and Kanban/Scrum Boards do not need to be resend. If you make changes to that boards, this changes will be immediately available to all users(at least when they reload the board).

Hi @alex seol, I don't understand what you want to do. Do you want to create new issue types that are named from a field in another database? Can you explain why you want to do this?

Hi @George Vie, In general, you can do that with workflow conditions. If you are in the Cloud, I think there is already one you may use to check the group the user is in. If you are on server, you will need an add-on, I think. Jira Suite Utilities should bring such a condition, I think.

Hi @Tommie White, I think, if you create the projects you need and then bulk change/move the existing issues per existing project (new component) it could work without too much overhead. You should have a close look on permission and roles, as this will probably change, also have a look at issue type and workflows and so…

As I thought, SourceTree support is only available via community. https://blog.sourcetreeapp.com/2017/05/09/sourcetree-support-moving-to-atlassian-community/

Hi, I think you will need an add-on for this. Extensions for Service Desk https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=cloud&tab=overview should do.

Never tried this before for SourceTree. Maybe there is no direct support by Atlassian, as this is free and you do not have any support agreement like you have when buying a Jira license for example. But I will try to get an Atlassian here.

Hi @Bartosz Bartosz, As this is a public forum, you should not publish your license details, so I removed them. Using a wrong server ID should be no problem, because you can also switch your license to a new server with a different ID. What error message do you get? Are you sure that you entered the license for the right…

Hi @Stefan, I can understand your anger when you want to get help and can not find where to do so. You can always try to get some help here, but if you want to reach out to the Atlassian Support this the link https://support.atlassian.com/contact/#/

Hi @Ravi Pothineni, Where does your Team come from? Is it a custom field? Is it from an add-on? Beside that, why do you want to find that in database. It is not recommend to get data direct from database, because you never know when it will change.

Hi @Soporte S4E, Yes, you can customize them. Maybe this helps https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/customize-the-notifications-you-send-to-your-customers There are also add-ons that allow you to customize who can see which portal. 

Hi @Liam Maeder, Are there issues from different projects in that sprint? If that is the case, you need manage sprint permission in all that projects.

Just added my vote.

Hi @Sagayaraj David, Are there any other log entries around that error that might help identifying the problem?

I totally agree that this should be easier. If you add a feature request, maybe you can link it here, that will probably bring some more votes.

As far as I know, yes. I do not know any other way at the moment to change the notifications. 

Hi @lohoris, As far as I know, Tempo Timesheets Add-on brings this feature.

Hi @Allan Libby, I think you will have to modify the velocity templates if you want to do that. But I do not recommend that, as they will be overwritten with every update, so you have to do it again after every update.

Hi Peter, I am sorry, but what I had in mind was server only. Maybe you can reach out to the Atlassian Support here https://support.atlassian.com/contact/#/ , they should be able to have a look at their logs.

Yes, that was what I meant. Hmm, then the emails should be processed. I think there was somewhere some kind of logging for the emails, but I currently do not remember where exactly and can't check at the moment. I will check this later and come back to you.

Hi @Transity Technologies, Things you can check are, if your application links are working still properly. And check user directory settings in the applications where the users can not log in. Maybe there are also some messages in the log files that can help analyse this issue.

Hi @Jordan Whitewick, Welcome to the community. Did you check the atlassian-jira.log in JIRA-HOME/logs. Maybe there is an error logged. One thing you can check is the collation of your database. I have seen this error when the database was created with an unsupported collation.

Hi @Michele Whitman, Did you check the permission scheme and the users and roles in that projects. You should have a look at the assignable user permission and then check if the people you want to assign are in one of the group's or roles that have this permission. If you checked that, can you enter the exact username and…

Hi @Tom Lister, Thank you for this explanation, then I remembered this wrong.

Right, but is this Email processed by JSD and the content added as comment or does this email not appear in the request at all?

Hi @[deleted], Are you sure that you tested this with an link alias in the description of the issue. Meaning [EXAMPLE-1|Link] does change to [DEMO-1|Link]. I have never seen this working. Try adding new issues and check if your global filter still work. I think, they won't because Jira does the Old-To-New-Key-Mapping only…

Hi @Onkar Bavikar, First, this is a public forum, you do not want to publish your SEN here, so I removed it. So you are on a server installation and updated your license with a new license and now can not log-in any more? Or are you on cloud? If you are in the Cloud, you do not have to buy a license but have to start a…

Hi Nicole, Is the answer from the participant added as comment? Then you can create an automation rule, that triggers on comment and does the transition. https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html