Bastian Stehmann Community Champion

Hi @SHANAVASH MOHAMED, as there are many changes, I would suggest that you take a look at the release notes, than you can decide for yourself if there are important changes for you. https://confluence.atlassian.com/jirasoftware/jira-software-release-notes-776821069.html

Hi Mila, welcome to this community. I think it is a problem with AND and OR. Additionally, the resolution is usally not set until the issue is closed, so you have to check there for an empty resolution as well. Maybe you can try something like this (comment ~ "Name approve" OR comment ~ "@<Name>" ) AND (resolution in…

Hi @[deleted], don't worry, we are glad if we can help you here. Good to hear that it works now as expected.

Hi @[deleted], did you map the status-column in your csv to the status-field in Jira while import? Maybe you can try to check the "Map field value" box on the Mapping-Page of the Import Wizard, then you can do/check the Mapping for each status.

As you mentioned, the groups are already synced. I guess, the Jira_Users_SZ group is then synced also? Just want to make sure, it is not the group that is the problem.

From here, it looks good. Somehow Jira does not find the Users. It will look at OU=-redacted- and get all users that are in the -redacted- - Group. It either it will not find any users in that DN or they are not inside that group. Do you use nested groups?

If you want to get all issues for sprints in a specific project, you can refer to this KB article https://confluence.atlassian.com/jirakb/jira-software-how-to-search-for-a-sprint-using-jql-779159065.html You can also search for open, closed or future sprints:…

Hi Kobe, did you enter the username and the credetials for that user before running the test? If yes, please check, if you set the Base DN and Additional User DN correct, so that it will point to the place where the users are. Please also check, if User Schema Settings are correct.

Hi @Ajay Kere, JQL is a query-language, you can only get data out of Jira with that but can not get anything inside Jira.

Hi @Radhika Tk, there are no limitations from which status to which status you can add transisitions. How do you try to add that transition and what is the exact problem?

You can not really query a snapshot of Jira. What you can do, is to use the "WAS"-Operator as mentioned be @Marcin Gebski. This works for some fields, but not for all. If you want to query a specific time instead a date-range, you can use ON instead of DURING. Please have a look at the advanced searching docu:…

Hi @Andreas Moormann, Jira stores the data in a database. Passwords for example are encrypted, content for issues is not encrypted. Attachments are stored in the filesystem, they are also not encrypted.

Hi @Javi, you can only increase you Service-Desk license to the user-tier you need. But you will have to make sure, that in Application Access, only the users, that should have Application Access for Jira Service Desk do get it and the Jira Core/Software users don't get it. Add-Ons must be licensed to the highest user-tier…

Hi @KobeZHONG, please check this KB article, it is probably a problem with the OU defined. https://confluence.atlassian.com/stashkb/ldap-error-code-32-659785640.html

Hi @Lakshmi Narasimhan, do you want to have individual story/issue-keys instead of having them simply counted forward? I am sorry, but that is not supported by Jira. If you need to have individual identifiers, you might accomplish that by adding a custom field where you store your id.

Hmm, that's weird. According to your screenshots and this users configuration, it should be fine. I'll try to recap this all in my words what I understood and what I think is configured, that helps me thinking out loud and maybe you will see something that's different. The Scenario is: * Max Mustermann (MM) creates an…

The users even did not get notified when you add a public comment (respond to customer)? Are the users licensed Jira Users or are they unlicensed customers?

Hi Brent, good to hear that everything is working fine again. Yes, I think, it sets the fields as required to make sure that they are marked as required in the customer portal. It does not change it back, because you may want to have the field required in the customer portal but not in the field configuration.

Hi @Brent, maybe the fields are still marked as required in the "Request Types" section of project settings.

@Consulente Atlassian If I remeber right, there was a "Drop a comment to Atlassian"-Option within the Exam. And this is the link to the Atlassian University Service Desk, probably you can address that to them. https://getsupport.atlassian.com/servicedesk/customer/portal/9

Hi @Consulente Atlassian, I would use option b), in my opion you can handle that a lot better than option a). You do not have that many schemes, that makes it more clear. And you can reduce your administrative work, because project admins can add and remove Testers from that role and it is not up to you to do this changes.

Hi @Rama krishna, please have a look at this KB article, hope this will help: https://confluence.atlassian.com/jirakb/jira-application-startup-and-shutdown-scripts-653951272.html

Hi @Karl Weber, I am not completly sure, but I think the problem is, that he is in the Customer Role. The customers usally do not get "Jira standard notifications" but will get the "Jira Service Desk customer notifications" (don't know how to explain it in other words). This way customers will only be notified, if a public…

How and what kind of data did you restore? Maybe there is a problem.

Hmm, that doesn't make sense to me. The problems you are experiencing are the one's you have when you are missing the Application Access. I'm sorry, I don't know why it even does not work when Application Access is granted to you.

And you are in the jira-administrators and/or in the jira-servicedesk-users group?

Ok, I am sorry, I did not use that Add-on before, so I can not help you with this.

To have only the project permissions is not enough. Even as Administrator you need the Application Access (must be granted by Jira System Administrator). If you do not have Application Access, you will always have a very reduced view and capabilities.

Hey @hasnae dada, welcome this community. If you want to access all features in a Service Desk Project, you need to be an Service Desk Agent (or at least, have application access to Jira Service Desk). Please check on the Application Access page, which groups have that application access and add yourself to one of that…

You can use your existing Jira as User Database. That way all exisiting users can log in (if you give them application access. You can set permissions, so that the users are able to create new issues in that project, but do not have any other permission. But you should have in mind, that you will need a second Jira license…