Bastian Stehmann Community Champion

Have a look here https://confluence.xpand-it.com/display/XRAY/Custom+Fields+and+Screen+Configuration and here https://confluence.xpand-it.com/display/XRAY/Administration+Settings for setup. https://confluence.xpand-it.com/display/XRAY/Test https://confluence.xpand-it.com/display/XRAY/Test+Set…

No, you do not need anything else. But make sure, that xray and it's issue types are enabled for the project where you try to do this. I think, there was an option in the project settings to do that. But it is all very well described in the documentation.

Hi @Anna Fallholm, I just checked it, an I can choose Time Spent as column. As you want to export it, I think you will have time tracking enabled?

Hi @Asaf_Zilberberg, you create them like other issues with the create button and just choose the right issue type. I think, it will help if you have a look at the documentation here: https://confluence.xpand-it.com/display/XRAY/User+Guide

Hi @rzh535, in my opinion, escalation means in this case that, it will be escalated (assigend) to someone, who is probably higher in hierarchy or at least can make a decision or can make sure that there is some progress on the issue.

Hi @Michael Taslitz, I think, you can not do this. You can have an anonymus access to confluence. For that, you do not need additional licenses for the customers, but you can not control, who can set what. If you want to control permissions/restrictions on a per customer base, you must have a license for them. Maybe, but I…

Hi @Jonnada Kiran, I'm sorry I don't know how to help you, but I think you will find more help in the developer community https://community.developer.atlassian.com

Hi @Mélody, Welcome to the community. I don't know an app for this, but maybe you can achieve this with using page properties and a page properties report. Create an template that contains page properties with all that information you need. Then create a page for each contact. For your reporting/filtering use the page…

Hi @Charles MacDonough, Did you have a look on the datacenter edition of confluence? If you want to have different server instances, maybe an add-on like https://marketplace.atlassian.com/apps/42115/comala-workflows-remote-publishing?hosting=server&tab=overview might help you. But keep in mind, that you will need a license…

Hi @Vernell Chapman, Welcome to the community. This a description, what you can configure on the portal, maybe this helps you. https://confluence.atlassian.com/servicedeskserver/configuring-the-customer-portal-939926277.html

HI @Achilles Gasoc, if the setup appears again, this means that either the contents of your database or your db configuration file (dbconfig.xml in your Jira Home Directory) has gone. I think, you should check with your server administrators, if something happend, that could have caused this.

Hi Eugene, Welcome to the community. I think, the easiest way will be to just rename the status blocked to blocked. It will change in all workflows where bocked is used. If you want to remove a status from an active workflow (a workflow that is used by at least one project), then you have to "deactivate" this workflow…

Hi @Madhumita Chatterjee, You Ccan configure LDAP in confluence. Go to the Settings and User Directories. There you can add a new User Directory like LDAP.

Hi @Jagrut Solanki, if the issues are shown on the dashboard, you just have to create the filters that select the issues correct, i.e. if you want to show everybody only the issues, they are assigned to, add and assignee=currentUser() part to the filter query. This does not prevent users to search for other users issues…

Will move to a new office in January, will post a selfie then, too. Until then, merry Christmas everybody and thanks @Thomas Schlegel.

Hi one more thing you can check is, if there is a request type on that issues at all. Otherwise they won't be treated as Request and will therefore not appear on the portal at all.

Hi Diana, Sorry for the delay. Can you check(or let someone check) if the issues have the resolution set? Please have a look here, I think there might be some interesting points. https://community.atlassian.com/t5/Jira-questions/Customer-portal-Closed-request-filter/qaq-p/726836

Please have a look at this screenshot.

Hi, you can choose to show all requests (profile in the upper right corner, All), there you can select to show closed requests.

Hi @Alisha Maistry, good to hear that it works. Can you please accept the answer, then it will be easier for other user, that might have the same problem, to find the solution.

Hi @Uriy Sherbakov, the Suppported Platforms are up-to-date, so there is no offical support for this new version. You can try to use it, but you will not get any support by Atlassian, if there are problems.

Hi @Uriy Sherbakov, welcome to the community. Please have a look here https://confluence.atlassian.com/adminjiraserver071/supported-platforms-802592168.html and https://confluence.atlassian.com/doc/supported-platforms-207488198.html This are the offical supported platforms for Jira and Confluence.

Hi, please have a look at the documentation. This is the part for Automatisation: https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html Please make sure to select Cloud or the proper Server Version on the upper right corner.

Hi @Fabion Baromeo, as it seems that you are using a self-hosted Jira, you should ask your server admins why you can not access Jira. This is a community of Atlassian users and we can not help you with this problem.

Hi @Babken Kurghinyan, welcome to the community. in my opinion it is the best to have a dedicated email-address for each project and let the customers use that specific address. Then the issues will be created directly in the correct project. If you want to have only one email-address for all projects, you can try to do it…

Hi @Jira Admin, I think the best way will be to achieve this with a combination of an permission scheme and project roles. First define an permission scheme, where you grant the different permissions to specific roles. Please have a look at the link Mikael provided for this. Then you go to the People-Page in your project…

Hi Sandeep, I am not sure on this, but I don't think that it will work this way. The Base URL configured in Jira is used in many cases, so if you try to access via another URL, Jira will try to use the Base URL and that does not fit to the URL you are currently using so the Links will not work.

Hi @Laura H, the issues (not issue types) that are in the backlog column (having the status you moved to the backlog-column) will be visible only in your backlog. The issues, that are in the first column of your kanban board will be visible in the backlog (as next selected issues) and in the kanban board (in the first…

You are welcome, good to hear that.

Hi @Parag Ingale, you should check in your Application Access-Settings, which groups you granted the Application Access to Jira Service Desk (which groups are licensed as Agents). The Error you are reciveing is an LDAP Problem. You should check with you AD-Admin. Maybe you are also sycing groups with your LDAP and can not…