Bastian Stehmann Community Champion

Hi, https://de.atlassian.com/software/jira/download You should not ask the same question multiple times and as question and discussion. This is annoying and will make people not helping you. And said that, this will definitely not sped up things.

Hi, Try this https://de.atlassian.com/software/jira/download

Hi, You must edit filters, queries and so on because Jira does the mapping from old issue-id to new issue-id only for the existing issues. New created issues will be found only with their is containing the new project key. So, everything will work fine for existing issues but will fail for new ones.

Hi @Peter Ebraert, Can you please check your configuration if you have a default reporter set. If that is missing and if you do not select to create users when they don't exist, Jira is unable to create an issue.

Hi, Try to remove the jira-administrators group from service desk application access. You do not need application access to be an admin. You can use a group like service desk-agents to grant application access and add only the three users that need the access.

Hi @IT Costs, Welcome to the Community. You probably have confluence configured to use Jira as user database and set application access settings in confluence to use the jira-users and jira-administrator group. If you change that to use confluence-user and confluence-administrators group, users will exist in confluence but…

Hi @Jason Michaud, This looks as if Jira is trying to find an issue to add the email as comment, but there is no issue that fits. You should try to find out what emails are causing this error. Jira is looking for the subject and inside the email header for references to Jira issues. If you are receiving emails from other…

Hi @Richard Parman, Welcome to the community. The Server Version does not recognise the Accounts from Atlassian Website. You have created an Administrator Account when installing the Jira instance. Try to log in with that credentials. If you do not have that credentials any more, try this to retrieve them.…

Hi Robert, A personal space is a space like everyone else, except that it is linked to a profile and has a different URL. It depends on what your users will store in their spaces and home many pages they will create and how many macros they will use to say how it will affect this things.

Hi Frank, Das ist richtig, die drei Jira Produkte Core, Software und Service Desk werden einzeln lizensiert, wobei Core in Software und Service Desk enthalten ist.

Hi @Jack Brickey, Thanks for that link, it is really useful.

Hi @Vikrant Jain, According to the license agreement do you have to license any add-ons always for all users. So if your Jira license is for 500 users, your add-ons must be licensed also to that user tier. Even if only 1 user wants to use that. If you have more than one Jira license (Core, Software, Service Desk) in your…

Hallo @Frank Altensen, Willkommen in der Community. Habt ihr einmal versucht, die Lizenz zu entfernen und wieder hinzuzufügen. Oder benutzt doch testweise einmal eine Developer-Lizenz(könnt ihr euch in my.atlassian.com zu eurer Lizenz generieren). Wenn auch das nicht klappt, würde ich vorschlagen, dass du ein…

Hi, You can have a look at the automation settings. There is a predefined rule that will add some of the things you want, I think. If you want more, check if you can extend the rule or maybe you will have to check for add-ons. 

Hi, in that case I think a cloud subscription (https://de.atlassian.com/software/confluence/pricing) will do. You can set spaces to be accessed anonymous and then it is available to the public and should also be indexed by search engines. You just have to subscribe for the number of users that will create/edit the…

Hi @Frank Altensen, that is usally no problem. Can you check, if your license key is correct entered? And if your license itself is still valid? You just have to make sure to disable your old server, so that you don't get in trouble with your license.

Hi @Melanie Fawcett, it depends on your requirements for the documentation. If you are already using Confluence, you probably know what you can do with confluence and what not. So if that fits for your documentation, the question is, should it be public to everyone or should it be restriced. If it is ok, that it is public…

Hi @Liz, this sounds like a permission problem to me. Can you please double check the Users and Roles-Settings and the Permission-Scheme.

You can have a look at Automation for Jira, this is available for Cloud and allows you to send emails.

Hi @Forrest Aldrich, Are you using Jira Service Desk? You can use automation or SLAs to achieve this. If you are not on JSD, you will need additional add-ons, I think.

Hi @Marco Leoné [MusicReader], You can not make it work without additional add-ons. That you can respond to a customer is a Service Desk feature. If you want this on a non service desk project, the customer must be a licensed user to receive notifications. There are add-ons like email this issue that might add the…

Hi , Did you read the link to customer fields and screens? You will have to enable that field in your field configuration and add it to your screen.

Hi, You can do that when your content does not change regular. I am unsure, how well links to other pages etc are exported, so this might be a problem. 

It might be, because no outgoing mail handler is configured . https://confluence.atlassian.com/jirakb/forgotten-your-password-link-does-not-appear-on-jira-service-desk-login-page-777026971.html

Hi, I don't understand your question. This function is available in all Jira server applications. 

Hi @nd.barabanshchikov, There is no problem mentioned in your description, so I don't know where the problem is. You can sync as many groups and users as you want from LDAP.

Hi @Jay, I don't think, that you can make sure that everyone receives the notification by an administrative setting. If your users do not look at the questions, this is more a cultural problem, that you want to try with software. And this usally does not work good. In my opionon there are two ways to achieve what you want,…

Hi @zhangwei, in Jira Service Desk you can use the same Versions like in Jira Software, as far as I know, there is no difference between them.

Hi @Celeste D_Alessandro, I am not sure why it is this way, but with a Kanban Board, there is only very limited agile reporting possible (At least for Server). You only have the Control Chart and the Cumulative Flow Diagram available. I think, it is because a lot of the calculations depends on the sprint durations and as…

Hi @Chris Murphy, just have a look here: https://confluence.atlassian.com/crowdkb/restoring-passwords-to-recover-admin-user-rights-283642653.html